Customer Service Executive Assistant

GRACE KAINE

Los Angeles, California

Phone: 310-***-**** Email: **********@*****.***

I am an experienced self-starter with a can-do attitude, flexible, energetic and friendly. I am a motivated and loyal employee who works on a long-term basis. PROFESSIONAL EXPERIENCE

Sales – Pre-planning Advisor 2012 to Present

Rose Hills Memorial Park, Whittier, CA

• Cold and warm calls, face-to-face interaction with customers for lead generation.

• Pre-qualify prospects and scheduled appointments for presentation.

• Prepare flyers and PowerPoint presentation.

• Prepare contracts and have them executed.

• Provide excellent customer service to clients.

Legal/Executive Assistant 2002 to 2012

Greenberg Glusker, Century City, CA

• Answered and made telephone calls.

• Provided legal and administrative support to 1 firm partner and 3 associates.

• Liaison between partners, departments and clients to ensure smooth flow of communication.

• Prepared and drafted letters, memos, emails and various documents.

• Handled multiple tasks and able to take preemptive actions to complete tasks smoothly.

• Maintained and managed complex, and constantly changing, schedules and calendars.

• Made travel and accommodation arrangements.

• Prepared time entry and expense reimbursement.

Legal Assistant (Contract Temporary Floater) 2000 to 2002 Latham & Watkins, Litigation Department, Los Angeles, CA

• Assisted with different projects as a floater.

• Prepared and filed summons and complaints, motions and briefs.

• Prepared responses to interrogatories and demand for documents.

• Drafted Special Jury Instructions.

• Prepared time entry and expense reimbursement.

Legal/ Executive Assistant 1992 to 2000

Brucker Morra & Hiltunen, Los Angeles, CA

• Assisted 2 partners and 1 associate.

• Prepared 401(k) plans and their summary plan descriptions.

• Produced qualified domestic relations order and Tax Court documents.

• Prepared retirement pension plan benefit documents and summary plan descriptions.

• Produced qualified domestic relations order (QDRO) and Tax Court document.

• Assisted with the smooth conversion to Microsoft Office Suite. COMPUTER SKILLS:

Proficient in Microsoft Word, Outlook, Excel, PowerPoint, iManage, CRM, Salesforce, InDesign

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