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Customer Service Project

Location:
Newark, NJ
Salary:
15
Posted:
March 27, 2018

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Resume:

Naijah Bryant

*** ******* ****

Bayonne,Nj *****

201-***-****

ac4xwx@r.postjobfree.com

Professional Summary

Seeking a position where I will be able to utilize and demonstrate my outstanding customer service skills.

Professional Profile

● Excellent ability to adapt to difficult situations

●detail oriented

●capable problem solver

●good organizational skills

●leadership skills

●Positive work ethic.

●Excellent communication skills: Ability to relate to coworkers in a close environment.

●Flexible and Dependable

●Self-supervising and organized.

●Punctual.

●Dedication: Staying on the job until it is finished.

●Commitment to continued training and learning.

Work Experience

Project Coordinator, 5/2016 to 10/2017

Realty Express Labarbara,

210 Washington Street, Hoboken,NJ

Answered and managed incoming and outgoing calls while recording accurate messages.

Obtained signatures for financial documents and internal and external invoices.

Communicated effectively with owners, residents and on-site associates.

Verified that all customer complaints were handled promptly and appropriately.

Communicated with landlord regarding building and tenant issues.

Scheduled contractors for maintenance issues.

Generated professional networks by engaging in professional, industry and government organizations.

Coordinated with janitorial and engineering staff on maintenance and upkeep.

Monitored timelines and flagged potential issues to be addressed.

Assessed vendor products and maintained positive vendor relations.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Determined the project schedule, which included the sequence of all construction activities.

Office Manager, 9/2014 to 2/2016

National Sorority of Phi Delta Kappa, Inc. and The Lily- Pearl Foundation- 155 Martin Luther King Drive, Jersey City, NJ

●Planned and coordinated logistics and materials for client meetings and staff events.

●Created detailed expense reports, monthly analysis and weekly accounting of delivery receipts.

●Directed guests and routed deliveries and courier services.

●Set up payroll accounts.

●Opened and properly distributed incoming mail.

●Helped distribute employee notices and mail around the office.

●Drafted monthly time sheets for 27 employees as well as the Project Director.

●Organized all new hire paperwork and managed office supplies

●Compiled company information and related material and distributed it to clients.

●Regularly sending mass emails to clients as well as politicians and newspaper editors.

●Answered an average of 20 to 30 calls per day by addressing client inquiries, solving problems and providing new product information and directed call to appropriate individuals and departments while recording accurate messages.

●Earned management trust by serving as key holder, responsibly opening and closing store.

●Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

●Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

●Ensured superior experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

●Managed wide variety of administrative tasks to resolve issues quickly and efficiently.

●Processed over a 100 daily invoices and billed renewed invoices to clients.

●Helped drive food service goals and achieve monthly quotas.

●Created and maintained an organized database to develop a standard form of day -to -day and monthly operations.

●Contacted clients to follow up on issues related to the food program.

Entrepreneur, 2/2013 to 8/2014

Creator of “ Marijane Halos” and Clothing designer/stylist- 181 Monticello Avenue, Jersey City, NJ

●Special Merchandise Orders

●Professional Customer Interactions

●Excellent Time Management

●Always Friendly And Helpful

●Excellent Communication Skills

●Counting Cash

●In-Store Purchases

●On-Going Business Relationships

●Aisle Product Displays

●Visual Displays and product placement

●Store Experience

●Social Media and Special events

Nanny, 5/2011 to 1/2013

Private Child Care- Jersey City, NJ

● Provided care for children ages 2 to 5.

●Interacted with children through implementation of activities and reading sessions

●Engaged with children individually to meet their emotional and physical needs.

●Sparked imaginations by helping children discover new things each day.

●Maintained a child-friendly environment by allowing frequent access to outdoor activities.

●Communicated regularly with parents about daily activities and behaviors.

●Offered parents detailed daily reports that outlined their child's day.

●Cooked meals as needed.

Education

●Associates in Public Policy,Urban Studies

●Enrolled in Saint Peter’s College in August 2009

●James J. Ferris High school 2004

Certificates

●National Professional Certification in Customer Service, NRF Foundation Research Education 2009

Volunteer-Liberty Humane Society 235 Jersey City Blvd, Jersey City, NJ 07305 201-***-****

●Properly feed and provided routine walks in the nearby park

●managed the washing and drying facility

●organize both feline and canine sheets, towels and clothes

York Street Project 89 York St, Jersey City, NJ 07302 201-***-****

● Supervised children in the daily school activities

● Helped organize the play areas

● Encouraged social skills

● Maintained a healthy and secure environment

References

Fadia Joseph

Saint Peter's University

Director of Public Policy

Jersey City,NJ 07305

Email: ac4xwx@r.postjobfree.com

Phone: 201-***-****

Curlie Chapple

Coordinator of R.O.S.S

563 Montgomery Street

Jersey City, NJ 07302

201-***-****



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