Computer skills

CURRICULUM VITAE

NKOSI NOKUTHULA

STAND NO **** EXTENTION 12, EMBALENHLE 2285

IDENTINTY NUMBER 880**********

NATIONALITY SOUTH AFRICAN

MOBILE: 072-***-**** EMAIL: ****************@*****.***

PERSONAL PROFILE

I am friendly and outgoing administration order clerk officer with a passion for retail and business. My studies and my previous work experience have all been in the areas, and I am currently looking to progress my career in a more challenging role. I have excellent commutating skill, planning and organising skill which have enabled me to build strong relationship with customers, colleges and external suppliers.

EDUCATION

December 2008 national senior certificate Xolani high school

Grade Achieved: 12

IsiZulu

English

Mathematical Literacy

Life Orientation

Geography

Life Sciences

February 2009 Call Centre Training Theme Recruitment

Modules Achieved

Sales Training

Inbound Call Management

Telephone Etiquette

Communication skill

Basic and advanced Customer Service

February 2010 Computer Training Officer Siyawela Training centre

Modules Achieved

Introduction to Computer

Typing Skill

Microsoft Word

Microsoft Access

Microsoft Power Point

Microsoft Excel

Internet and E-mail

EMPOYMENT

November 2012 To January 2018 Administration Order Clerk Ascendis Health direct

Main Duties Performed:

Dealing with customer face to face, over the phone and via email.

Assisting customer with finding suitable products or services.

Handling payments and processing order, invoice paper, returns refunds, and exchanges.

Dealing with stressful situations and emergences in professional manner and ensuring that the customer’s concerns are promptly address.

Dealing with stock taking and records of all stock.

Copying, filing, scanning and faxing of documents.

Typing of letters, memos and submission of reports.

Handling the petty cash

Do daily reconciliation and banking.

Assisting the manager with their day-to day activities.

Provide administrative support service of the office

REFFERENCES

Andile Shoba Centre Manager 034-***-****

Agatha Lebidi Head Office Manager 011-***-****

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