Management, Administartive Assisatnt, Customer Service

CAESAR BASURTO

Los Angeles, California ***** • ********@*********.*** • 213-***-**** • LinkedIn

Office Manager

Highly motivated and dynamic professional with a broad range of office administration and management experience in enhancing overall productivity and performance.

Key Qualifications

Organized manager expert in setting priorities, aligning resources, strengthening operations, and ensuring that employees and other stakeholders work toward achieving common goal and objective.

A bilingual professional with excellent interpersonal skills and expertise in interfacing with customers, building relationships based on trust and rapport, and formulating solutions to address the problems.

Skilled in identifying business opportunities and developing strategic marketing and selling campaigns; managing all aspects of the sales process while continually providing superior client service.

Proficient in Microsoft Office Suite (Word, Excel, Outlook), File Maker Pro, QuickBooks, MYOB-financial software, and Internet. High knowledge of ALL computers operating software (Windows, Mac, Linux).

Professional Experience

AT&T – Cerritos, California

Mobility Sales and Customer Service, 9/2014 to Present

Improve customer service quality and increase sales by developing a strong knowledge of company’s products, services, and promotions while implementing administrative and procedural processes to improve accuracy and efficiency. Ensure the provision of the highest levels of customer satisfaction by utilizing mechanized systems to initiate and complete service orders and handle customers’ requests. Facilitate the clients in completing the sales and delivering innovative solutions for addressing the changing needs of a diverse customer base.

Selected Contributions:

Demonstrated an unwavering commitment to optimizing customer loyalty by solving problems, collaborating with fellow team members, and proactively following up with customers.

Consistently earned recognition from management, peers, and customers for outstanding achievements in customer service and commitment to performance excellence.

Efficiently managed the complete process of purchases of AT&T products and services, including product selection, negotiation, and payment for wireless bills and accessories.

Increased the customer retention rate by utilizing excellent leadership, problem-solving, communication, and customer service skills.

Almar Carpets International – West Hollywood, California

Office Manager, 3/1996 to 5/2014

Spearheaded the management of day-to-day operations of the company, including inventory, logistics, and order management, accounts payables and receivables, customer needs assessments, resource allocation and planning, and driving business success to achieve revenue growth. Ensured the smooth workflow of operations by upgrading the office systems through introduction and implementation of various spreadsheets and software to replace paper ledgers. Collaborated with cross-functional teams, including architects, designers, design dealers, and national sales staff on design projects from the very beginning stages of establishing computer art to the final delivery and installation of the finished product.

Selected Contributions:

Orchestrated and implemented company’s first computerized inventory control and ordering system, interactive e-mail system, and health and dental group plan.

Achieved business and profit growth by working in collaboration with company’s owner to plan and introduce new product lines for presentation in national tradeshows annually.

Maintained up-to-date understanding of consumer trends in order to develop appropriate product mix, while communicating effectively with a diverse client base.

Excelled at balancing multiple tasks within deadline-driven environments while providing top-level organization and communication skills and improving operational systems.

BDS Marketing / Canon USA – Irvine, California

Sales and Product Analyst, 8/2000 to 2/2005

Assessed client requirements, prepared business cases, and reviewed requirement documents. Provided training and support to all sales associates in several retail stores regarding all Canon products, including copiers, scanners, printers, digital cameras, photo cameras and computer software. Communicated the benefits of Canon products and their comparison with other brands in interactive discussions with clients to promote brand awareness.

Selected Contributions:

Spearheaded the creation of daily, weekly, and biweekly reports of sales while maintaining inventory control for 4-6 retail stores on all products.

Facilitated the achievement of sales and revenue goals through the development of targeted and successful sales initiatives, customer service techniques, and optimal contract negotiations.

Analyzed and interpreted internal/external data to make recommendations on product assortment, shelf placement and competitive trends.

Collaborated closely with supply chain and procurement departments to meet delivery and production goals and ensured sufficient inventory levels for projected customer needs.

Educational Background

Associates of Arts, Business Administration

Santa Monica College, Santa Monica, California

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