admin assistant customer service

CURRICULUM VITAE

A. SYED ABUTHAHIR

Visit Visa Expiring on April 25th 2018

Mobile no: +971 (0-566******

Email ID : ***********@*****.***

Indian mobile. +91-809*******

Challenging Position in customer service:

A Highly Talented CSE with huge experience and efficient in providing excellent customer service utilizing the sales technique recognize the needs of customer and match those needs to available products. PROFESSIONAL EXPERIENCE:

Company Arablink:

Working as: sales consultant (Teller)

Role:

● Holding the responsibilities as head teller, maintaining a maximum limit on till. Transferring excess cash immediately to vault, holding a till of Fcy sand Dhs till with the insurance limit. Responsible of security check follow and routine check of cash cabin and cash drawer safety.

● Monitoring security of username on a regular basis, holding the cashier AED & FCY with me throughout the day. Handling the branch key and report the key holder maintenance. Monitor regularly the procedure and AML Norms meet the standardized.

● Handle the MTO Reconciliation report to verify. Day end report for other cashier and physical cash verification. Inward and outward clearing to process

● Regular Cash deposit register check for the smooth operation run.

● validate the branch operations by world check for corporate and individual. Cross selling of ancillary product. Al Rostamani Intl Exchange:

Worked as: Operation Cum Teller

Role:

● Holding the responsibilities as head teller, maintaining a maximum limit on till. Transferring excess cash immediately to vault, holding a till of Fcy sand Dh till with the insurance limit. Responsible of security check follow and routine check of cash cabin and cash drawer safety.

● Monitoring security camera on a regular basis, holding the cashier AED & FCY with me throughout the day. Handling the branch and vault key and report the key holder maintenance. Monitor regularly the procedure and AML Norms meet the standardized.

● Handle the DD Reconciliation report to verify and approve. Day end report for other cashier and physical cash verification. Inward and outward clearing to process

● Regular Cash deposit register check for the smooth operation run.

● Maintained Trade License copy and other operation related License of the company.

● Maintain staff attendance and sort and excess cash report as well.

● Validate the branch operations by world check for corporate and individual. Cross selling of ancillary product. 1

IndusInd Bank (sivakasi) :

worked as: Customer service executive

Role:

● Provide customer service to new and existing customer with the pleased manner.

● Handling customer request like address change, mobile number changes, net banking issue, transfer to the central processing team for approval

● ATM leads assigned have to be completed and report forwarded to RH. Request on debit card lost and pin request forwarded to card processing team.

● NTB Customer welcoming and service query rectified. CASA customer have to be met and feedback to be given to MCSOP.

● Welcome calling have to be completed, locker rent reminder has to be informed to the customer and New product information has to be conveyed to the customer. Demat account and some general insurance product has to be explained to the customer.

● Monthly customer meet about the service oriented, cash on mobile product feature has to be informed.

● To make sure the customer uses the Neft and RTGS Service and the importance has to be explained. Service, statement request has to be followed-up.

● Gold rate intimate to valuable customer and sales target met. Mutual and infrastructure product from different bank source and agency team lead.

● Housing loan and vehicle loan leads, credit card leads to be forwarded to respective team leaders or members.

Al Fardan Exchange:

Worked as: Cashier

Role:

● Handling multi-national customers, make sure the communication with the customers are easy and smooth.

● Buying currency and selling currency simultaneously, posting payment on hold until the cheque gets cleared. Sound knowledge on IBAN SWIFT, BIC CODE, ABAB, TRANSIT NO.

● Emirati Awwal, national bond guiding and explaining on how to invest. Holding branch key vault key, cashier drawer key during closing. Responsible of holding alarm and security camera passwords, huge amount of currency, DD Register and DD Manual, deposit register and cheque for deposit, branch cash till deposit, entire staff register, leave application, under and overs report, staff transfer note, corporate license copy and partner passport copy etc.,

ICICI Prudential: May2007 to May2008

Worked as: Financial advisor

Role:

Communicating with clients via telephone, explaining about the product and how to invest on the good scheme and their future benefits. Motivated on achieve target fixed by the company for sales. EDUCATIONAL QUALIFICATION:

Bachelor’s Degree: B Com (C.A) year 2003

Subject: Commerce & Computer

Technical knowledge

- ORACLE SQL FUNCTION - TALLY 6.3

- ERP ON SAP - MS OFFICE

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STRENGTH

Quick learner and can adapt to new skills and environment. Good organizer, can work without supervision

Good Team leader who encourages the team and attention to detail and open for discussion if its good technique or procedure which will help the team as well as company’s growth. Excellent communication skills and interpersonal skills Hard working and result oriented

PERSONAL DETAILS:

Father’s Name : A. Abdul Hameed

Date of Birth : 12/02/1979

Marital status : Married

Nationality : Indian

Passport No : P6526916

Languages know : English, Malayalam, Tamil, Hindi, Arabic Declaration:

I hence declare that above information is true and good to your knowledge and if you need any further clarification, please contact me.

Reference given upon request.

A.SYED ABUTHAHIR

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