Customer Service Manager

Sandhya Parajuli

*** * **** **, *** York, New York, 10036

646-***-****, ***************@*****.***

Education:

Tribhuvan University Kathmandu, Nepal

* **** ** ******* ****** MA in Sociology (2003-2004)

BA in Humanities and Social Sciences (1999-2002)

Computer Skills:

Youth Language & Computer Institute, Kathmandu, Nepal

(March 1st 2002-May 31st 2003)

Advanced Diploma in windows Package (MS Word, Excel, Power Point, Photoshop) Computer applications, Access Programming, Visual Basic. Java and Internet, E-mails.

Data Entry, Quick book: creating customer and vendors, entering bills, checking acknowledgements from vendors, preparing reports and timely payments.

Paper work preparation for FDA, USDA, Custom clearance, DOT, Import and export. Trucking and rent vehicle for any occasion.

Language Skills:

Nepali (Speaking, Reading and Writing):

Fluent

English (Speaking, Reading and Writing):

Fluent

Hindi (Speaking, Reading and Writing):

Fluent

Urdu (Speaking only):

Fluent

Employment History: (Current)

Macy’s Herald Square

Working as a sales associate.

Permanent Mission of India to the United Nations

Administrative Work, Customer Service, Event Planner (Short Term Project from 16th February 2017 till July 2017)

Working under Election Officer:

Sending letter to all missions by email fax and mail, Taking care of Fax machine, printer and ordering toners drums for the same, Organizing events and coordinating with other staffs for the setting up the upcoming events, Applying for UN passes for the Diplomats and ordinary people for the special events, Filing organizing office and keep office environment active with the coordination with all local staffs, Organizing office calendar and Election Officer’s Calendar, Keeping track of supplies for the whole office and organizing stationery, Travel arrangements, Doctor’s appointment, booking all hotels, rental car and family vacations.

Peekay International Inc

Imports Manager and Retail Sales Executive (1st January 2016- 15th February 2017)

• Customer Service• Dealt with US Government agencies FDA, USDA, Department of Agriculture and Markets, DOT. Coordinated Inspection and Destruction of food products as required. Schedule appointments with officers.• Dealt with City Waste for Quarantine Destruction.• Worked with custom Broker, Freight Forwarder and Trucking Company• Prepared paper work for CBP (Custom Border Protection) for the importing goods in USA.• Dealt with US CBP and clearing Air shipment from US Custom, custom Broker, Freight Forwarder and Trucking Company.• Took care of all Vehicle maintenances, sending for servicing and coordinated with Ryder Trucking Company.• Prepared all out going documents and products and incoming products.

Permanent Mission of Nepal to the United Nations, New York

Administrative Assistant and Secretary (April 2007 – June 2015)

Provided necessary support services to Ambassador, Consular General, Vice Consular and officers as needed. Arranged meetings and events for Mission and Consulate.

Processed passport and visa applications, managed documents attestation, amendment and translation.

Answer Inquiries about Nepal’s trade and tourism

Processed incoming and outgoing mail related to the consular services.

Managed all incoming and outgoing calls including revenue generated by the consular services provided. Managed inventory of passport books and visa stickers.

Submitted report to Third Secretary in daily basis about inventory and revenue after depositing to bank.

Handled office seals, stamps, letterheads and door/locker keys safely

Extended cooperation and due courtesies to Nepalese officials and foreigners visiting the Mission, Interacted with Disaster related issues for the emergency fund

Maintained clean and corruption-free work place.

Guest House in Austria

Volunteer Guide to English speaking clients

July - September 2004 and June to August 2005.

Trekking and Travel

Manager October 1996 - April 2004

Dealt with clients, Hotels booking, Airlines booking, Correspondent with clients and all staff. Keep account of all incoming and outgoing checks and cash. Pick up and drop off clients at the airport. Briefed with all clients and field staff during the trekking season. Booked rescue flights when needed. Managed clean environment with management, clients and staff. Worked as a tour guide, took clients for the sightseeing of Ancient Heritage of Nepal (Kathmandu durbar Square, Bhaktapur Durbar Square, Patan Durbar Square, Monkey temple, Old Hindu Heritage Pashupatinath Temple, Boudha to show big temple of Lord Buddha, Lumbini Birth Place of Lord Boudhha which people wanted to go most and many more which we have gifted by nature).

Teacher

Primary School Teacher At Gajurmukhee High School Nepal (January 1992 - May 1996) .

Loved to work there with kids it was my first job in my life which was full of fun and responsibilities. I was awarded by Principle’s honor and student’s best teacher

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