Project Manager
Resume:
Reginal Kincaid
Bldg C, Apt **07
Atlanta, GA 30305
**************@*****.***
PROFESSIONAL SUMMARY
Driven Technical & Management professional with exceptional leadership and project management skills. Proven ability to effectively plan, execute, delivery and meet deadlines of multiple projects. Extensive experience in P&C insurance, financials, manufacturing & materials logistics domain with proven ability to lead, coordinate, manage complex Technology efforts utilizing various project management methodologies and onsite /offsite /offshore models to deliver quality products within planned time, budget and schedule.
HIGHLIGHTS:
Exceptional experience in Insurance, Banking, Healthcare, Manufacturing, Transportation & logistics domain products and services.
Expertise level Project Management skills, experience with both waterfall and iterative methodologies like Agile, scrum – Certified PMP, Six Sigma, MCSE, MCP, A+, ServiceNOW and ITIL).
Proven record in leading Cross Functional teams and diverse IT projects including software application development, infrastructure, data conversion & migration efforts.
Possess strong Technical background – Well versed with wide array of technologies including Cloud Computing, On-demand cloud service models (SaaS, PaaS, IaaS), AWS, Elastic Cloud Storage & Compute models, Cloud deployment models backups & recovery, Security, IAM – CCC Certified Professional Cloud Service Manager (PCSM).
Excellent knowledge on Amazon Web Services offerings – AWS Certified Cloud Practitioner.
Familiarity with Cyber security threats, Legal concepts relative to cybersecurity, Translating Technical Threats into business risks & implementing solutions – pursuing CSA certification.
Strong interpersonal skills – ability to build strong relationships with various functional departments, business partners and stakeholders.
On-hand experience in many IT roles including Project management, Delivery management, Change & Release Management, programming and QA testing.
Great level of experience in vendor software implementations and vendor negotiations.
Advanced project management skills in ensuring project work is aligned with stated business objectives; setting & managing customer expectations, managing & escalating issues and changes.
Great level of experience working in enterprise level setting with EPMO, tools, methodologies and utilizing RAID logs (Risk, Action, Issue, and Decision).
Well versed with Project Communication Management - Create / implement communication plans to enable project team to effectively work together to meet project objectives.
AREAS OF EXPERTISE
PMO
ITIL
Project Mgmt.
Lean Six sigma
Delivery Management
P & C, Health Care
IT Planning & Budgeting
Waterfall, Agile/Scrum framework
Operations Management
Application & infrastructure Projects
Risk / Quality Management
Systems Development Life Cycle (SDLC)
Change / Release Management
Problem Resolution and Decision Making
Cloud Services & Cloud Service Mgmt.
Amazon Web Services
TCS - Delta Air Lines (Atlanta, GA) JUN 2017 – SEPT 2017
SR Project Manager
I was responsible for tracking tasks and milestones on the Disaster Recovery and Data Center project (DCDR).
Marking project status and reporting to the stakeholders daily.
Used an agile methodology to implement software and hardware changes
Used HPQC to track defect and report on them.
Meet and discussed with team, the proper way of standing up a data center from ground up and used Service NOW to track all changes in the environment
Tracked issues and risks to our project.
Worked with 3rd party vendors to ensure tasks were completed on time or initiated escalations immediately.
Managed a team in the day to day activities for best practice desktop engineering environment of 10,000+ seats, and 9000+ mobile devices for upgrading to Windows 10 from windows 7/8.
Used talend as our data migration tool to assist in our mergers and acquisitions efforts.
Maintain project plan.
Facilitate and maintain methodology requirements.
Maintain working knowledge and continuous use of tools required to lead project.
Hardware and software auditing.
Update status report.
Update resource forecast
Track project actuals.
Used Jira in out software development.
Lead the efforts in Change management.
Maintain Risk / Issues / Action Items / Open Questions log.
Engage with Program or PDO GM/Manager (if applicable ).
Facilitate project meetings.
Communicate/Engage/Follow Up/Escalate.
Provide Feedback.
C.N. A. (TCS) (Chicago, IL) JUN 2016 – JUN 2017
SR Program Manager / SR Project Manager
Managing the transition from IBM to TCS while keeping projects ongoing without any work interruption, while facilitating KA and KTs for receiving information for the team to perform the work required From C N A.
Managing global, enterprise-wide infrastructure projects. Managing global team and multiple service providers. Analytical skills and problem-solving skills. Using strong computer, communication, and documentation skills, strong team building skills excellent MS Project, MS Excel, MS Word, PowerPoint skills.
I was responsible for managing and motivating Agile project groups in order to complete tasks in a timely manner and deliver a high level of performance.
Credit underwriting of Small Business/Commercial accounts, including financial, collateral and guarantor analysis. Additional industry and company research also performed.
We used Scribe in our mergers and acquisitions efforts for data migration.
ServiceNOW implementation and conversion from Remedy.
Used JIRA in our development tools to manage our software development process
Worked with the developers to ensure all data was properly transferred from our Remedy environment into our ServiceNOW environment for historical purposes and the eventual repurpose of the Remedy servers.
Defined product roadmap and created backlog in conjunction with product owner and key business partners.
Utilized our enterprise content management system to ensure the ability to access the correct version of a document
Lead the transition of the team form WATERFALL so SCRUM.
Lead upgrade of the Salesforce application.
Lead transition of hardware transformation in the datacenter. To include prioritizing vendor schedules.
Was a key member in the incident management process.
Performed Hardware audits.
Managed a team in the day to day activities for best practice desktop engineering environment of 3000+ seats, and 1000+ mobile devices for upgrading to Windows 10 from windows 7/8.
Develop roadmap to optimize our internal tools and products as they relate to Salesforce and CRM
Identify, manage, and mitigate day-to-day operational aspects of the project and scope of SF/CRM
Worked to ensure security of application and user information was secure in all environments within the network.
Transiting in-flight projects from IBM to TCS.
Project Management of Technical Projects by:
Project Scope Definition
Project Kickoff
Detailed project planning activities
Communication Plan
Project team meetings
Risk Management and Mitigation
Timeline, cost, scope management
Change Control process
Project Execution
Status and project communication
Lessons Learned
Project Management Team participation
Capgemini
Rockwell Automation (Milwaukee, WI) October 2015 – FEB2016
SR Program Manager/Project Manager
End to End project management responsibilities for internal projects including but not limited to Contact Center application, IVR implementation (Nuance), Call Quality monitoring (Autonomy), Database Migration and Server/Switches replacement and deployment.
Used Jira in application development.
Responsible for estimating the work to be done, identify dependencies, critical path activities, & the resources needed for each projects.
Manage projects from end to end, and drive the project team from start through completion. Ensure business requirements are suitably defined, understood and signed off.
Define project scope, objectives, milestones and deliverables. Pro-actively manage project risks and issues and minimize their impact on the project.
ServiceNOW cleanup for proper conversion.
The ECM was used to ensure the ability to access the correct version of a document was uploaded to the Sharepoint site.
Helped to define and create a new change and incident management process.
For the windows 10 upgrade, I managed a team in the day to day delivery of best practice desktop engineering support for an enterprise environment of 4000+ seats (PC, Laptop, Mac), and 1000+ mobile devices.
As it relates to UCCE, I was charged with leading the efforts from to Project manager perspective to plan for and ensure quality and timeliness of implementation of activities related to design, build and implementation of work product; contribute in activities related to risk planning, requirements elicitation, analysis of architecture, creation and review of design; coordinate with client and internal team on scoping, issue resolution, status updates; help supervisor in estimation, staffing analysis and solutioning; mentor team on project competencies.
I was responsible for managing and motivating Agile project groups in order to complete tasks in a timely manner and deliver a high level of performance
Lead the transition of the team form WATERFALL so SCRUM.
Defined product roadmap and created backlog in conjunction with product owner and key business partners.
Lead the team to implement changes of the WAN and the datacenter connections during the upgrade of the Milwaukee location.
Write-up preparation and assisting in the sales proposal process, including accompanying the Relationship Managers on customer oriented projects.
Was the “go-to” person to lead from Agile to SCRUM.
Negotiate use of resources in a matrix management environment.
Used TFS as we knew our scope would expand as we continued to grow in the Milwaukee location. We want to be in the best position to expand and grow.
Coordinate and manage project reporting, project reviews and project steering meetings.
Communicates IT standards and new IT solutions, processes, and policies to the businesses, functions, and geographies.
Regularly communicate project expectations to team members and stakeholders and use their feedback to optimize progress.
Lead the effort to regulate and monitor the security concerns of the wireless implementation and the network in the Milwaukee location on the WAN for the upgrade.
MetLife (Cary, NC- Remote/ Temp) July 2015 – August2015
Sr Project Manager – Consultant
End to End project management responsibilities for an internal projects including but not limited to Contact Center application, IVR implementation (Nuance), PCI Compliance, Call Quality monitoring (Autonomy), Database Migration and Server deployment.
Responsible for estimating the work to be done, identify dependencies, critical path activities, & the resources needed for each Telecom projects.
Manage projects from end to end, and drive the project team from start through completion. Ensure business requirements are suitably defined, understood and signed off.
Define project scope, objectives, milestones and deliverables. Pro-actively manage project risks and issues and minimize their impact on the project.
Define security measures and able to communicate concerns from customers from a security standpoint. Worked to implement in an orderly fashion so as to not interrupt the day-to-day business.
Manages customer and prospect calls, and various other projects.
Lead the development team in an SCRUM environment from the waterfall environment.
Negotiate use of resources in a matrix management environment.
Coordinate and manage project reporting, project reviews and project steering meetings.
Communicates IT standards and new IT solutions, processes, and policies to the businesses, functions, and geographies.
Performed software audits.
Enterprise content management was used to ensure correct versions of document were be utilized and uploaded.
Regularly communicate project expectations to team members and stakeholders and use their feedback to optimize progress.
Process oriented, performing wide variety of activities, familiar with all organizational and financial aspects of project management, focused on effective execution to meet time, financial and compliance constraints.
Successfully managed implementation of Enterprise Refund Umbrella initiative establishing reliable project infrastructure for robust but flexible refund processing system resulting in greatly improving company capability to process refunds in shortest time possible saving $$ in interest & penalties.
Successfully led delivery of major data conversion/migration effort which included building of new environment, data storages, transform and load data using ETL tools, access control programs utilizing offshore RBC delivery model with product transition to onshore application support teams.
Successfully led delivery of Claims Document E-capture Client server based Infrastructure project using Electronic Document Capture tool documentum (by EMC) interfaced with Microsoft outlook and involved implementation of new hardware boxes like Outlook exchange, SQL & adlib servers etc. This system is being used daily basis for document processing by over 40,000 business partners from various claim support groups.
MetLife (Cary, NC- Remote/ Temp) July 2015 – August2015
Sr Project Manager - Consultant
End to End project management responsibilities for an internal projects including but not limited to Contact Center application, IVR implementation (Nuance), PCI Compliance, Call Quality monitoring (Autonomy), Database Migration and Server deployment.
Responsible for estimating the work to be done, identify dependencies, critical path activities, & the resources needed for each Telecom projects.
Manage projects from end to end, and drive the project team from start through completion. Ensure business requirements are suitably defined, understood and signed off.
Define project scope, objectives, milestones and deliverables. Pro-actively manage project risks and issues and minimize their impact on the project.
Define security measures and able to communicate concerns from customers from a security standpoint. Worked to implement in an orderly fashion so as to not interrupt the day-to-day business.
Manages customer and prospect calls, and various other projects.
I was responsible for managing and motivating Agile project groups in order to complete tasks in a timely manner and deliver a high level of performance.
I was responsible for managing and motivating Agile project groups in order to complete tasks in a timely manner and deliver a high level of performance.
I was responsible for managing and motivating Agile project groups in order to complete tasks in a timely manner and deliver a high level of performance.
I was responsible for managing and motivating Agile project groups in order to complete tasks in a timely manner and deliver a high level of performance.
Lead the development team in an SCRUM environment from the waterfall environment.
Negotiate use of resources in a matrix management environment.
Coordinate and manage project reporting, project reviews and project steering meetings.
Communicates IT standards and new IT solutions, processes, and policies to the businesses, functions, and geographies.
Regularly communicate project expectations to team members and stakeholders and use their feedback to optimize progress.
TIME WARNER (Atlanta, GA) JAN15 – JUN15
SR Project Manager
From January of this year (2015), I went back to school to obtain my ITIL certification. I was awarded my certification of completion.
Data remediation efforts.
Define security measures and able to communicate concerns from customers from a security standpoint. I worked to implement in an orderly fashion so as to not disrupt the day-to-day business.
Lead incident management process.
Setup security protocols to be spread across the different divisions.
I utilized DevOps to maximize our software efforts.
I also did some informal consulting to lay out a blue print to aide Time Warner in the certification process of SOX, Safe Harbor, PCI and PII across the enterprise of all of their subsidiaries. This effort is now underway.
Bank of America Consultant (Atlanta, GA) JUL 14 –SEP 14
SR Project Manager
Responsible for the transitioning projects from HP to Cisco.
Worked on a Fixed Price Contract from HP and Avaya.
Provided weekly updates on status of the projects in flights.
Setup projects using MS 2013 and transferred to Clarity.
UAT testing at site locations.
Scribe was used as a part of the data migration efforts.
Data Remediation and AML processes.
Managed new ITIL library.
Assisted in development of a voluntary risk-based cybersecurity framework that is prioritized, flexible, repeatable, performance-based, and cost-effective. This was our NISIT project experience.
I lead the effort to implement UCCE while we were converting from Avaya to Cisco, which included procurement and asset management.
I was charged with leading the efforts from to Project manager perspective to plan for and ensure quality and timeliness of implementation of activities related to design, build and implementation of work product; contribute in activities related to risk planning, requirements elicitation, analysis of architecture, creation and review of design; coordinate with client and internal team on scoping, issue resolution, status updates; help supervisor in estimation, staffing analysis and solutioning; mentor team on project competencies.
Credit underwriting of Small Business/Commercial accounts, including financial, collateral and guarantor analysis. Additional industry and company research also performed. Credit write-up preparation and assisting in the sales proposal process, including accompanying the Relationship Managers on customer and prospect calls, and various other sales/customer oriented projects.
Used Mantas AML from Oracle.
Also assisted in the continued Dodd-Frank Act.
Project work included New Branch setup, demand management and capacity planning.
Decommissioning of closed sites.
DevOps methodology used to setup software implementation.
Integrated SharePoint to include new banking applications in new bank setups.
Assisted SAP applications to provide tax and financial structuring for bank’s investments in capital markets transactions, private equity/real estate funds, and commercial banking transactions and AML prevention efforts.
TMOBILE Consultant (Atlanta, GA) APR 14 – JUN 14
SR Project Manager
Managed teams working on large scale, multi-million dollar project for the PMO on multiple platforms, including warehouse management systems
Managed global teams involving Billing platforms, application upgrades, Data Center Refreshes, Implementation of new technologies, rate plan changes, mergers with newly acquired carriers, including java developers, etc.
Used Tibco in lab for possible future use.
Used Agile methodology to implement software.
Used MS 2013 to Managed all projects assigned.
Performed UAT testing once completed.
Setup SharePoint site for team use for our document repository and better collaboration and integration of applications across T-Mobile’s and Metro PCS’s environments for merger.
Used MS Project 2010 and Project server to track tasks on the project.
Major project involved me leading a team of DBAs and Developers to remediate our Oracle EBS platform from and audit finding working to implement fixed assets and project accounting.
After the EBS audit finding, we worked to resolve our databases before a scheduled upgrade.
Managed projects using MS Project and Clarity.
MANHATTAN ASSOCIATES Consultant (Atlanta, GA) DEC 13 – JAN 14
SR Program Manager
Sr. Project Manager, charged with assessing the upgrading the SQL environment to SQL 2012.
POC provided only
Agile used for SQL implementation.
Attending weekly status meetings internal and external to compile information needed for the upgrade.
Used JIRA, our development tools to manage their software development process
Used MS Project 2013 and project server to track tasks on the project.
Worked to ensure project was SOX compliant with governance.
Setup ITIL library.
EMC was used to load the correct versions of documents were being loaded.v
Worked to integrate TMS within customer’s environment.
Used MySQL workbench (metadata) to manage the data migration.
Working with the team of Developers, QA/BA/ and other networking personnel to ensure an overall complete design and solution to implement this SDLC project.
Reported deficiencies within Backups in terms of storage, speed and performance (recovery).
Also responsible for future planning for storage (capacity planning).
Worked on oracle & xml reports development, workflow customization, forms & OAF.
Integrate/migrate data of DB2 (AS400), SQL-Server, Microsoft Access and Legacy Oracle applications to Oracle EBS R12.
Assisted with the Development of UAT Scripts, conducted UAT and end user trainings; perform go-live activities such as supporting users and reconciliation of the new system results with the legacy system.
Assisted to implemented web Methods to assist in tracking inventory for specific customers.
Report all Risks and issues related to the planned upgrade.
Setup SharePoint site for team use for our document repository and better collaboration.
Creating requirement and checking those completely and assist in creating KPIs for the project team.
Setup framework for Data Warehouse implementation for overhaul of backup solution.
INCOMM Consultant (Atlanta, GA) JUN 13 – DEC 13
Senior Program Manager/SR Project Manager
Managed the multiple streams with the Segmentation program, including the 4 additional segments/platform setup for merchants to ensure HA for the holidays and continued growth and document the SOA.
Led effort to upgrade to MS Server 2008 from MS Server 2003.
Relocated Datacenter from Denver, CO to Metro Atlanta, used TFS and VM to reduce our footprint and project cost.s
I used Hyperion to assist in our Mergers and acquisitions, with our data migration efforts.
Presented to Change & Release Management boards.
Document steps for process improvements.
A customized SMS message is created that awakens the mobile device so that instant messaging may be initiated.
Used Delphix Data as a Service software platform transforms application projects.
AML prevention efforts. And Data remediation
Oversaw UAT testing.
Setup and managed ITIL Library.
Managed java development for out backend systems.
DevOps methodologies used to implemented software.
Assisted in the audit for the Dodd-Frank compliance.
Used Jira for application development.
Credit underwriting of Small Business/Commercial accounts, including financial, collateral and guarantor analysis. Additional industry and company research also performed. Credit write-up preparation and assisting in the sales proposal process, including accompanying the Relationship Managers on customer and prospect calls, and various other sales/customer oriented projects.
SQL 2012 upgrade for entire backend systems for card inventory and identify management.
Big Data project work for card reconsolidation and the “BUCKET”.
Worked with Change and Release management teams for delivery of products, especially SDLC.
Used Hyper V to beef up our infrastructure as well as in our data center for our disaster recovery.
Used TFS to expand our server farm.
Used Mantas AML process to coincide with other Oracle apps in flight currently.
Managed several other small initiatives, required to complete the segmentation Program within the PMO office. Used MS Project 2010 and Project Server to track tasks on the project.
Reporting to stakeholders as well as escalations weekly and ensuring proper sign-off from various departments to include QA, release management, SCM among others.
Ricoh - USA Consultant (Atlanta, GA) MAR 13 – JUN 13
SR Infrastructure Project
Managed multiple projects at once in various stages of the project lifecycle and adherence to our client’s SOA.
Plan, implement, and monitor a variety of medium and large-scale enterprise projects to include desktop support.
Developed and obtained approval and commitment for the project scope, objective, and related time schedules and budget baseline.
Oversaw java script implementation for ServiceNOW.
Provided weekly executive status reporting on activities, project schedules, and issues.
Lead implementation of IMS for the school systems.
Worked with MS Project 2010 and Server to track resources and tasks.
Tasked to ensure customer access to the Data Warehouse for historical records, using IBM InfoSphere (metadata) for data modeling.
Setup and managed ITIL library.
Managed user access for SharePoint access, security and editing.
COCA-COLA REFRESHMENTS (Atlanta, GA) DEC 12 – MAR 13
SR Project Manager
Used the Waterfall method to properly address the client’s need and ensure overall project success and the virtualization of servers.
Used Quality Center to verify work completed.
Set framework for new ITIL library.
Implementation of new WebSphere servers to support the effort of webMethods and PureScale.
Directly responsible to ensure that all projects adhere to GIT standards.
Coordinated and facilitated the infrastructure planning and build of the environments to support software/system installations.
Managed Java implementations.
Used JIRA, Confluence, and our development tools to manage their software development process
Used the KONA software also to manage projects.
Used SharePoint integration for webMethods applications.
Managed the development and implementation of projects to meet business process initiatives, tracked project milestones and ensured projects dates were met.
Lead effort to install and bring up 3 p795 CECs for production and move in the data center, also used IBM’s Infosphere for the metadata effort.
Worked in a SAP environment to track orders for customers.
Experienced in technical support or Enhancement of Manhattan TMS related operations such as PO/TO/Shipment Creation, Consolidation Engine Planning, Track and Trace of Shipments, Audit Payment and Claims, Integration layers and Transportation Procurement
Update stakeholders weekly with timely and provided critical updates.
ATOS COMMUNICATIONS Consultant (Atlanta, GA) JUN 12 – NOV 12
SR Program Manager/SR Project
Worked across multiple streams of the WEoF program, to include Win7 upgrade from Windows XP, MS Office 2010 upgrade from MS Office 2007, MS Windows 2003 to MS Windows 2008, Exchange 2010 to Exchange 2007 and Guest Internet Access, along with Smart Mobile quality center used for verifications.
Worked to review SOWs, budgets, and help to create RFPs and RFIs.
Created WBS and project plans using MS Project 2010 to determine tasks for each and owners and present at meetings to the teams especially within the PMO.
Managed desktop support/rollout to upgrade to Windows7 for Siemens US and UK across all divisions.
Managed ITIL library.
Used MS Project 2010 to track tasks on the project.
Implemented Guest Wireless Access (GIA) across Siemens Medical.
Used SharePoint 2013 to integrate applications.
Implemented Oracle SCM to shore up the discreet manufacturing process in the aviation space.
Review Technical Documents for accuracy and proper security of our servers and desktops.
Prepare reports for manager’s and stakeholder’s review.
BANK OF AMERICA Consultant (Atlanta, GA) APR 12 – JUN 12
Senior Project Manager
Financial Technology Project Managers for Shared Operations Services & Technology organization (SOS&T). SOS&T enables the delivery and technology support for customer transactions made through the latest image technology for transactional research and reconcilement tasks that support Check, Cash and Card Payment processing and anti-money laundering prevention (AML).
A customized SMS message is created that awakens the mobile device so that instant messaging may be initiated.
Data remediation and AML.
Used JIRA, Confluence, and our development tools to manage their software development process
Handled an SAP audit, installation and upgrading of new applications and so on. Responsible for consulting with the clients to understand their problems and queries. Responsible for providing sap security support, Maintained a good rapport with the customers.
Used Delphix Data as a Service software platform transforms application projects.
Performed project management responsibilities relating to information technology implementations, upgrades, conversion and recovery according to PMO standards.
Responsible for managing teams assigned to a specific initiative or portion of a larger project managing budgets of $500k and above.
Used Captiva to do image capturing on Win7 project for managing desktops.
Setup ITIL library and used the processes to gather project critical information and provide sound solutions and service management to our clients
Worked to enhance our AML policies.
Provided superior customer service using ITIL to facilitate A+ Incident Management, Problem Management and Change Management solutions while delivering specific projects
Plan project activities included estimation, timelines, and capacity planning.
FIRST DATA SYSTEMS Consultant (Atlanta, GA) Oct 11 - Mar 12
Senior Program Manager
On boarded card issuers to SOFT Card/ISIS and Google Wallet
Showed impact of not being exclusive with Google for the Wallet.
Used Agile on the ISIS wallet implementation
A customized SMS message is created that awakens the mobile device so that instant messaging may be
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