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Customer Service Sales

Rutherford, NJ
March 26, 2018

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** ****** ****** **********, ** ***70

Mobile: 973-***-****


REALTOR/ADMINISTRATIVE COORDINATOR, Jersey Associates Realty, Passaic, N.J. September 2005 – Present (12 years, 5 months)

Assist prospective homebuyers and sellers finalize purchases and/or sales of their homes by serving as their licensed real estate agent.

Market all listings through demonstrated techniques such as staging properties, planning open houses, promoting listings on social media and real estate websites and publishing listings in local newspapers to increase attraction for prospective buyers.

Handle all communications for the agency’s marketing efforts between internal departments and real estate publications, oversee media buys from start to finish, ensure that deadlines are met and new listings get published in a timely manner.

Provide timely and professional administrative support to all levels of management where needed in areas such as scheduling, payroll, copying, faxing, filing, typing and mailing.

Maintain an organized and orderly work environment for all agents; order all office supplies and equipment to ensure readiness and functionality at all times.

Manage front desk personnel to ensure staff promptly and professionally responds to telephone and walk-in inquiries and transfer all leads to appropriate agents. CUSTOM CLOTHING SPECIALIST/ MERCHANDISER, Sal Lauretta for Men, Midland Park, N.J. April 2010 – February 2018 (7 years, 10 months)

Assisted with essential store operations such as order entry, inventory management, garment pricing and oversight of sales floor procedures.

Utilized industry expertise to further optimize and facilitate custom ordering experiences for clienteles from fabric selection to final fittings.

Actively participated in multiple buying seasons per year and selected styles according to knowledge of customer bases to stay atop competition.

Assisted store owner and advertising agency with marketing efforts including coordination of trunk shows, fundraisers and fashion shows and offered content for social media, blogging and email marketing.

Maintained current industry knowledge through attendance of the MRKT Men’s Show held biannually, subscriptions to industry blogs and through relationships with sales representatives for various brands sold at the store.

Merchandised the store every other week, dressed mannequins and moved fixtures to promote a fresh appearance throughout the store, which often resulted in increased merchandise visibility and stronger sales.

Worked with a window trimmer to create monthly themes for three window displays including selection of outfits and development of techniques to enhance displays and increase traffic into the store.

OFFICE COORDINATOR/ PRODUCTION MANAGER, Mel Gambert Shirts, Newark, N.J. August 2007 – April 2010 (2 years, 8 months)

Oversaw all operations of a custom shirt factory including order entry, invoicing, inventory, cutting room, sewing floor and shipping to guarantee tasks were completed in a timely fashion and customers received punctual deliveries.

Maintained an accurate inventory of all production supplies including fabrics, linings, buttons, threads, needles, etc. and purchased materials when necessary to avoid production lag.

Coordinated meetings among management, office and production staff to evaluate production processes and develop strategies for increased functionality and innovation within the factory.

Provided reliable customer service for clients by holding regular training sessions focused on the shirt making process and promoting effective sales tactics. EXECUTIVE ASSISTANT, Express Scripts, Inc., East Hanover, N.J. February 2000 – January 2005 (4 years, 11 months)

Supported executives with tasks such as answering phone calls, making copies, faxing documents, distributing mail, organized and took minutes for meetings, scheduled conference calls and coordinated luncheons.

Aided information technology managers and computer programmers in day to day tasks such as ordering supplies, coordinating travel arrangements, typing expense reports and processing labor.

CERTIFIED MEDICAL ASSISTANT, SMA Associates, West Paterson, N.J. September 1997 – February 2000 (2 years, 7 months)

Assisted two pulmonologists and one gastroenterologist with all office visits, recorded vitals, administered EKG’s, drew blood and immunized patients.

Managed day to day tasks to promote efficiency in the office; Documented and filed patient charts, collected co-payments from patients, called insurance companies for approvals on outpatient/inpatient procedures requiring preauthorization and scheduled appointments. PROFESSIONAL AFFILIATIONS

Member, Garden State Multiple Listing Service July 2005 – current Member, Passaic County Board of Realtors June 2005 - current EDUCATION

COMMUNICATIONS MAJOR, William Paterson University, Wayne, N.J. September 2013 - Present A.A., COMMUNICATIONS, Passaic County Community College, Paterson, N.J. May 2013 CERTIFIED MEDICAL ASSISTANT CERTIFICATION, Berdan Institute, Totowa, N.J. June 1997 SKILLS

Bilingual; fluent in Spanish with the ability to read and write

Mastery of Microsoft Office Programs

Extensive knowledge for real estate applications including Showing Time, NJMLS and GSMLS

Experience with the following point of sale software; Retail STAR, CAM POS and Springboard

Vast knowledge of all social media platforms

Highly organized resulting in strong time and project management skills

Ability to work with several operating systems including Windows and Mac OS

Strong ability to multi-task, thereby meeting demanding deadlines and exceeding clients’ expectations

Excellent ability to interact and communicate with all levels of management and clients in person, on the phone and through email RUMILDA RAMOS

88 Insley Avenue Rutherford, NJ 07070

Mobile: 973-***-****

Professional References:

Ralph Lauretta, President

Sal Lauretta for Men

Office: 201-***-****

Alex Laird, Owner/ Creative Director

Concepts Visualized

Office: 917-***-****

Character References:

Jessica Panicucci, Marketing Manager

Braen Stone/ Braen Supply

Cell: 973-***-****

Frank Seminerio, Pastor

Trinity Assembly of God

Mobile: 973-***-****

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