Customer Service Sales

John Kalil

Anaheim 714-***-**** **********@*****.***

Organizational Leadership Executive with 25+ years of proven success in Business and Non-Profit Organizations. Developed and managed effective change in multiple organizations by: utilizing strong leadership, teaching, coaching and communication skills. Flexible, coachable, and a loyal candidate to help any organization improve upon its current culture and or conditions.

SUMMARY

•Established and led a Non-Profit Organization

•Pioneer of multiple departments within a growing organization

•Project planning for nationwide business and facility expansion

•Clifton Strengths Finder 2.0: Strategic, Individualization, Learner, Responsibility, Arranger

EXPERIENCE

GATEWAY ONE LENDING & FINANCE/TCF Bank ANAHEIM HILLS, CA JANUARY 2012-Present

Business Summary: Publicly traded Indirect Auto Loan Bank with a $5 billion portfolio, 1,000 employees, 9 locations nationwide.

AVP, Director of Corporate Operations (June 2015 –Present)

•Leadership Development: Mentoring young leaders, Leadership book club, Management Skills

•Project management of ERP Conversion, Facility Build Out, Large Staff Relocations

•Development of metrics, tracking, and measurement; improving efficiencies while controlling costs

•Real Estate Management: Renewal and New Lease Negotiation, Manage Tenant Improvements, Oversee Move In and Service Vendor Agreements

•Vendor Risk Management: Oversee contract management in order to limit risk and exposure while lowering costs

•Procurement: Provide management to the purchasing of all corporate related supplies, services, equipment, & goods

•Business Continuity: Department Plan Development, Disaster Recovery, Emergency Response and plan testing

•Accounts Payable: Provide leadership and direction to the AP team while helping improve best practices

•Manage 7 direct reports with 5 indirect reports

Director of Facilities & Business Continuity (January 2012- May 2015)

•Facilities: Negotiated and Managed Vendor Services, Employee Shuttle Management, Preventative Maintenance and Repairs

•Project Manager for all build outs

•Coordinated Business Continuity, Disaster Recovery and Emergency Response

•Developed Standard Operating Procedures for all areas of Business Continuity and Facilities

•Managed 4 direct reports with 3 indirect reports

LONG BEACH CITY COLLEGE-SMALL BUSINESS DEVELOPMENT CENTER LONG BEACH, CA 2011- 2012

Business Summary: $4 million matching grant program sponsored by the Small Business Administration. The SBDC stimulates small business in the Los Angeles area through 6 service centers providing free consulting to entrepreneurs and small businesses seeking capital.

Operations Manager

•Network coordination of CRM developed and assured best practices throughout all service centers

•Provided leadership to all areas of operations: Marketing, Training, Accounting, & Information Technology

•Developed replicable systems in compliance with Federal grant reporting requirements

•Developed effective meeting culture improving efficiency and morale within the organization

•Created and implemented an Operations Manual in compliance with SBA, SBDC, and LBCC guidelines

•Managed 5 direct reports with 15 indirect reports

CUSTOM COMFORT MATTRESS ANAHEIM, CA 2005- 2010

Business Summary: $17 million family owned company with 85 employees, committed to locally manufacturing a luxury mattress at a factory direct price through 7 company owned retail stores.

Chief Operations Officer

•Established and aligned all business units to a common Mission/Vision/Value/Purpose statement

•Provided leadership to all areas of operations: Manufacturing, Sales, Marketing, Accounting, & Information Technology

•Led the transition from “Work Place Mentality” to “Ownership Thinking” using collaboration and metrics to improve company culture, increase sales, and lowing costs

•Developed $17 million operating budget with P&L responsibilities

•Developed Employee Position Agreements and Position Performance Evaluation program

•Led company in transition from all paper system to electronic ERP system for manufacturing, sales, finance, inventory, and delivery

•Instituted and Developed Sales training material and Sales SOP

•Directed a re-branding from a “Price Leader” product to “Affordable Luxury” line

•Negotiated all employee benefits: Medical Insurance, Dental Insurance, 401K, and cafeteria plan services

•Managed Corporate Banking Relationship

•Created and led a “Mentoring Towards Leadership” program

•Managed 6 direct reports (Executive Team)

EDUCATION

Trinity International University Deerfield, IL 2000

BA, Interpersonal & Group Communications

SPECIAL SKILLS

•Public Speaking: Leadership Events, camps, student conferences, and sports clinics speaker since 1992

•Seminar Trainer: Customer Service, Leadership Development, Management Tools

•DISC Profile Certified Facilitator – Since 1993 (Profile = Dominance & Influence)

•Clifton Strength Finder Facilitator – Since 2007

•Coaching: Volleyball Head coach 1987-1989, Football Head coach 1990-1997, Assistant Coach Baseball 2012-2014

•Microsoft and Apple Operating Systems, Microsoft Office Suite, Oracle ERP, Google Suite Administration, Various CRM & POS systems

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