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Customer Service Microsoft Office

Location:
Quezon City, NCR, Philippines
Posted:
March 26, 2018

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Resume:

LORETO R. MANABA

Mobile: +63-905******* / +63-998-***-**** / Landline: +63 2 930 2418

Email: ac4xu4@r.postjobfree.com / ac4xu4@r.postjobfree.com

Blk9 – Lot5 Neill Property, Upper Banlat, Brgy. Tandang Sora, Quezon City, Philippines

Career Objective

To further expand my horizons, competencies and strengths into a more challenging working environment and build a long-term career in the company with greater opportunities for career growth. And at the same time gain better respect in the accomplishment of the mission and vision of the company I will partake with.

Professional Experience

Utility bar Steward

MAGSAYSAY, P&O Cruises Manila, Philippines

April 2016 – Jan. 2018

Oversee the overall maintenance of the bar and pantry in terms of cleanliness and organization

Ensure that the overall bar & pantry maintenance meet the ship boards policy standards at all times (i.e. no stock above the red line, no stock placing on the deck floor etc.)

Provides prompt and accurate service on the guest lounge whenever assistance is needed or required

Responsible service of alcohol to the legal age and ensuring they have been asked an identification ID for proof of legal age.

Purchaser Messenger Rider

Multi-Line Company, Quezon City, Philippines

Mar. 2014 – April 2016

Ensures that all the company vehicle registrations are up to date and renewed on time.

Deliver company bonds to respective bank affiliates

Facilitate purchasing of all required project company equipment

Ensures that the applicable suppliers are selected following the proper canvassing procedures in line with the company policies.

Performs bank related tasks such as bank deposit and surety and guarantee bonds delivery

Self-Employed

Jeinlore Internet Café, Quezon City, Philippines

Dec. 2011 – Mar. 2014

Diverse as collecting sales tax

Creating a computer network gaming

Receives and stores supplies on regular basis

Setting up a filing system and marketing.

Installing hardware and software systems

Troubleshooting a variety of computer issues

Bartender

Le Royal Meridien, Abu Dhabi, UAE (Starwood Hotels & Resorts)

Aug. 2007 – Dec. 2011

Opens and closes the bar at the specified times

Prepares mixes and serves beverages of all types

Receives and stores supplies on regular basis

Maintains cleanliness and orderliness of the immediate work area, equipment and utensils.

Ensures security of bar area and supplies

Removes empty glasses, bottles, ashtrays and litter after serving

Butler

Le Royal Meridien, Abu Dhabi, UAE (Starwood Hotels & Resorts)

Feb. 2006 – Aug. 2007

Arrival

Ensure accommodation is prepared to the required standards

Offer room orientation, unpack luggage, and welcome beverage

Take note of any requirements guest may have on arrival

During Stay

Take room service orders for breakfast, lunch and dinner

Deliver complementary items to suit

Escort guest to hotel outlets or facilities

Ensures that guest suite is maintained in perfect condition at all times

Departure

Offer to pack for guest to store item for repeat guest

Present account to the guest in advance of check out

Arrange transport requirements of guest

Check suite for any items left by guest

Update guest history files

Waiter – International Buffet Restaurant

Le Royal Meridien, Abu Dhabi, UAE (Starwood Hotels & Resorts)

Jan. 2005 – Feb. 2006

Providing excellent customer services that promote satisfaction

Greet customers and present menu

Make recommendations or share additional information upon request

Take and serve food/drinks orders and up-sell any additional products

Arrange table settings and maintain tables clean and tidy

Cooperate with all serving and kitchen staff

Follow all relevant health department rules/regulations and all customer service guidelines

Deliver checks and collect payments

Room Service Waiter - Mini Bar In-charge

Le Royal Meridien, Abu Dhabi, UAE (Starwood Hotels & Resorts)

April 2004 – Jan. 2005

Raising of checks and maintaining Mini bar Register

Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies

Responsible for replenishment of Mini bar items in rooms

Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking and cleanliness

Report all mini-bar concerns to management including any guest issues

Captain Waiter

Tourist Club, Abu Dhabi, UAE

May 2003 – April 2004

Always greet guests promptly in a warm and friendly manner

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest

Conducts monthly inventory checks on all operating equipment and supplies.

Ensures that the outlet is well maintained and organized, both at the front as well as the heart of house areas at all times

Attends training sessions and meetings as and when required.

Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

Educational Background

2000 – 2002 Electronic & Mechanical Technology (EEET)

I.E.T.I. Science & Technology - Quezon City, Philippines

1996 – 2000 Secondary Education

Sauyo High School - Quezon City, Philippines

1991 – 1996 Primary Education

Placido Del Mundo Elementary School - Quezon City, Philippines

Trainings & Seminars

Infor Genesis

Commitment to Excellence Training

Passion for Service

Alcoholic Beverages Training as follows: Chivas Regal, Absinthe, Jose Cuervo, Isolabella, Jack Daniels

The Alcohol Patron Training

Cigar Training

Coffee Training by: Illy coffee

Tea training by: Ronnefeldt tea

Service Culture Training for Starwood Brands (Le Royal Meridien Abu Dhabi)

Basic Microsoft Office training

Personal Background

Date of Birth : December 09, 1982 Height : 5’ 11”

Birth Place : Quezon City Weight : 198 lbs.

Civil Status : Single Gender : Male

Nationality : Filipino Religion : Catholic

Child/Children : 2

Driver Lic.no# : N25-13003707

Restriction : 1-2-3

References

Available upon request



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