Customer Service Microsoft Office
Resume:
LORETO R. MANABA
Mobile: +63-905******* / +63-998-***-**** / Landline: +63 2 930 2418
Email: ********@*****.*** / ********@*****.***
Blk9 – Lot5 Neill Property, Upper Banlat, Brgy. Tandang Sora, Quezon City, Philippines
Career Objective
To further expand my horizons, competencies and strengths into a more challenging working environment and build a long-term career in the company with greater opportunities for career growth. And at the same time gain better respect in the accomplishment of the mission and vision of the company I will partake with.
Professional Experience
Utility bar Steward
MAGSAYSAY, P&O Cruises Manila, Philippines
April 2016 – Jan. 2018
Oversee the overall maintenance of the bar and pantry in terms of cleanliness and organization
Ensure that the overall bar & pantry maintenance meet the ship boards policy standards at all times (i.e. no stock above the red line, no stock placing on the deck floor etc.)
Provides prompt and accurate service on the guest lounge whenever assistance is needed or required
Responsible service of alcohol to the legal age and ensuring they have been asked an identification ID for proof of legal age.
Purchaser Messenger Rider
Multi-Line Company, Quezon City, Philippines
Mar. 2014 – April 2016
Ensures that all the company vehicle registrations are up to date and renewed on time.
Deliver company bonds to respective bank affiliates
Facilitate purchasing of all required project company equipment
Ensures that the applicable suppliers are selected following the proper canvassing procedures in line with the company policies.
Performs bank related tasks such as bank deposit and surety and guarantee bonds delivery
Self-Employed
Jeinlore Internet Café, Quezon City, Philippines
Dec. 2011 – Mar. 2014
Diverse as collecting sales tax
Creating a computer network gaming
Receives and stores supplies on regular basis
Setting up a filing system and marketing.
Installing hardware and software systems
Troubleshooting a variety of computer issues
Bartender
Le Royal Meridien, Abu Dhabi, UAE (Starwood Hotels & Resorts)
Aug. 2007 – Dec. 2011
Opens and closes the bar at the specified times
Prepares mixes and serves beverages of all types
Receives and stores supplies on regular basis
Maintains cleanliness and orderliness of the immediate work area, equipment and utensils.
Ensures security of bar area and supplies
Removes empty glasses, bottles, ashtrays and litter after serving
Butler
Le Royal Meridien, Abu Dhabi, UAE (Starwood Hotels & Resorts)
Feb. 2006 – Aug. 2007
Arrival
Ensure accommodation is prepared to the required standards
Offer room orientation, unpack luggage, and welcome beverage
Take note of any requirements guest may have on arrival
During Stay
Take room service orders for breakfast, lunch and dinner
Deliver complementary items to suit
Escort guest to hotel outlets or facilities
Ensures that guest suite is maintained in perfect condition at all times
Departure
Offer to pack for guest to store item for repeat guest
Present account to the guest in advance of check out
Arrange transport requirements of guest
Check suite for any items left by guest
Update guest history files
Waiter – International Buffet Restaurant
Le Royal Meridien, Abu Dhabi, UAE (Starwood Hotels & Resorts)
Jan. 2005 – Feb. 2006
Providing excellent customer services that promote satisfaction
Greet customers and present menu
Make recommendations or share additional information upon request
Take and serve food/drinks orders and up-sell any additional products
Arrange table settings and maintain tables clean and tidy
Cooperate with all serving and kitchen staff
Follow all relevant health department rules/regulations and all customer service guidelines
Deliver checks and collect payments
Room Service Waiter - Mini Bar In-charge
Le Royal Meridien, Abu Dhabi, UAE (Starwood Hotels & Resorts)
April 2004 – Jan. 2005
Raising of checks and maintaining Mini bar Register
Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies
Responsible for replenishment of Mini bar items in rooms
Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking and cleanliness
Report all mini-bar concerns to management including any guest issues
Captain Waiter
Tourist Club, Abu Dhabi, UAE
May 2003 – April 2004
Always greet guests promptly in a warm and friendly manner
Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest
Conducts monthly inventory checks on all operating equipment and supplies.
Ensures that the outlet is well maintained and organized, both at the front as well as the heart of house areas at all times
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements
Educational Background
2000 – 2002 Electronic & Mechanical Technology (EEET)
I.E.T.I. Science & Technology - Quezon City, Philippines
1996 – 2000 Secondary Education
Sauyo High School - Quezon City, Philippines
1991 – 1996 Primary Education
Placido Del Mundo Elementary School - Quezon City, Philippines
Trainings & Seminars
Infor Genesis
Commitment to Excellence Training
Passion for Service
Alcoholic Beverages Training as follows: Chivas Regal, Absinthe, Jose Cuervo, Isolabella, Jack Daniels
The Alcohol Patron Training
Cigar Training
Coffee Training by: Illy coffee
Tea training by: Ronnefeldt tea
Service Culture Training for Starwood Brands (Le Royal Meridien Abu Dhabi)
Basic Microsoft Office training
Personal Background
Date of Birth : December 09, 1982 Height : 5’ 11”
Birth Place : Quezon City Weight : 198 lbs.
Civil Status : Single Gender : Male
Nationality : Filipino Religion : Catholic
Child/Children : 2
Driver Lic.no# : N25-13003707
Restriction : 1-2-3
References
Available upon request
Contact this candidate