Highly successful professional with experience in the customer service and office assistant field. Proven ability to excel in stressful environment, self motivated, proactive and confident in making independent decision making. A key focus of the incumbent in this role is to deliver consistent results through strong customer focus and a commitment to service delivery excellence.
Bachelor of Science Business Administration, May 2000
Elmhurst College, Elmhurst, IL
Customer Service Advocate – Verizon Wireless (October 2014-Present)
Attracts potential customers by answering product and service questions.
Work closely with the Processing team to escalate cases while projecting a professional customer service attitude
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint.
Improves client references by writing and maintaining documentation
Technical Support Provides answers to clients by identifying problems through corrective steps.
Opens customer accounts by recording account information.
Accommodates client disabilities by recommending devices and techniques.
Customer Service Advocate – Cigna Healthcare (July 2013-October 2014)
Eligibility to receive benefits associated with their individual or company sponsored health insurance plan.
Determination of out of pocket costs related to medical or dental office visits, prescription medications, inpatient and outpatient procedures.
Understanding of payments and claims related to office and hospital visits and medical and dental procedures.
Finding an in-network primary care or specialist doctor in a geographical area or specialty.
Office Assistant - Cassidy Tires (August 2006-July 2013)
answer phones and transfer to the appropriate staff member
Develop and maintains working knowledge of guidelines, business processes and systems
Undertake the checking of all intake forms and liaises directly with Functional Specialists to obtain correct information during various delivery processes (i.e. onboarding, training)
Responsible to perform verification checks on all intake documentation using appropriate resources to ensure completeness and accuracy.
Computer: Internet Explorer, Microsoft Excel, Word, Outlook and PowerPoint