Administrative Assistant Customer Service

Maureen Moore

GREENBELT, MD ***** 301-***-**** **************@*****.***

A highly dedicated and focused Sr. Administrative Assistant who excels at prioritizing, completing multiple

tasks simultaneously, and following through to achieve project goals. A proactive, customer

oriented, team player with experience in building relationships with clients and all levels of management.

TECHNICAL PROFICIENCIES

Microsoft Office Word, Excel, Outlook, Power Point, Oracle, Citrix, Quick Book, Projectdox, Dr Checks,

Buzzsaw, Deltek Vision, Share Point, CTS

PROFESSIONAL EXPERIENCE

PRINCE GEORGE’S COUNTY GOVERNMENT – OFFICE OF THE COUNTY EXECUTIVE SEP 2017 – PRESENT

ADMINISTRATIVE AIDE

Provides Excellent customer service to callers and constituents of Prince George’s County

Answers phone calls and fields callers to appropriate departments or agencies

Processes incoming mail for the Office of the County Executive and enters all correspondences into proprietary database, CTS, for tracking and monitoring purposes

Manages the distribution and collection of all incoming, outgoing, and inter-office mail within all departments in the County Executive’s office

HITACHI DATA SYSTEMS, COLUMBIA, MD OCT 2015 – MAR 2017

SR. ADMINISTRATIVE ASSISTANT

Provided administrative support to the Sales and Marketing Team Department in Richmond, Virginia and Hanover, Maryland

Managed calendars, prepared letters of correspondence, managed logistics for meetings

Procured office furniture and supplies, processed expenses, performed internet research

Served as Security Coordinator for the staff

Generated weekly reports for Sales team

Facilitated and coordinated office relocation, participated in planning, inventory review and documentation, equipment decommissioning, recycling, packing and facilities requirements.

Created FedEx and UPS labels for mailing. Coordinated Courier services for picking up and dropping off

AECOM, ARLINGTON, VA JUL 2005 – JUN 2015

SR. ADMINISTRATIVE ASSISTANT

Provided administrative support for two executives, project managers, architects and engineers

Managed calendars and logistics for meetings, prepared letters of correspondence, formatted proposals and agreements for clients, general contractors, Consultants, IDIQ and subcontractors. Prepared Narratives, edited Red Line Specifications from Master Specification. Received and organized bid packages for distribution to bidding contractors, ensured adequate coverage and maintained bidder’s log

Processed expense reports for senior staff

Coordinated weekly project team meetings, prepared and transcribed meeting minutes and distributed to staff

Processed Visas and Passports for international travelers

Organized and maintained filing system

Made travel arrangements, using CWT website for senior staff

Created FedEx and UPS labels for mailing

Coordinated Courier services for picking up and dropping off

EDUCATION & CERTIFICATIONS

Goshen Business Academy (St. Elizabeth, Jamaica): Business/Accounting Certificate, Certificate of Notary Public

Contact this candidate