BHUMIKA A PATEL

Mobile+91-886*******

ac4xrq@r.postjobfree.com

CAREER OBJECTIVE

To practice and perform upon my proficiency and gain experience in the area of Business and Management including Technical knowledge and HR Practices that highly persists upon Continual Professional Development. Besides this, throwing light towards my Sincerity, Dedicated hard work, Efforts and Authoritative behavior of utilizing avenues and accomplishing a challenging position, to create an optimistic working environment. Apart from that, my prime motive is to earn suffice income to support family. WORK EXPERIENCE

Company: INFOLOGI PVT LTD (India)

Duration: October 2016 – Present

Designation: HR Executive

Roles and Responsibilities:

• Screening and interviewing the candidates appearing for job procurement

• Maintaining personnel records and briefing the staff about the internal opportunities.

• Conducting orientation

• Participating and attending the seminars and workshops to keep the updates of the job knowledge.

• Maintaining Administration area by keeping the records of candidates and employees

Company: INFOLOGI PVT LTD(India)

Duration: April 2014 – September 2016

Designation: Freelance Project co-ordinator

Roles and Responsibilities:

• Understanding client’s project requirements and initiating the project planning accordingly.

• Creating project timeline and task allocation among the team.

• Internal co-ordination with designer, developer and tester.

• Preparing project documentation and updates and support to clients.

• Co-ordination between clients and project manager during different phases of the project.

• Exploring new technologies, solutions and research while facing critical situations in the project commencement.

• Actively working with the sales team to execute project timeline properly to meet the deadlines.

Company: McDonald's (U.K.)

Duration: April 2013 – January 2014

Designation: Customer Care Representative

Roles and Responsibilities:

• Greeting the customer and creating friendly environment for customers.

• Resolve customer complaints by clarifying, determining the causes, selecting the best solution, expediting correction and ensuring repetition.

• Ensuring that the health and safety protocols are strictly followed by the employees.

• Regular surprise checks to examine employees and ensure that the staff is always updated and trained with Appropriate knowledge.

• Seasonal promotions to ensure that there maintains creativity and innovation for customers on regular basis with respect to maintain quality of customer satisfaction.

Company: Amazon Warehouse (U.K.)

Duration: October 2012 – January 2013

Designation: Inbound Activities Supervisor

Roles and Responsibilities:

• Planning work schedules as per the customer order placed to complete the target before hand.

• Registration and training sessions for fresh employees.

• Daily attendance and briefing of tasks and targets to the employees

• Supervising the accuracy of employee engagement.

• Applying strategies to make constant improvements towards maintaining customer satisfaction.

• Motivating employees so as to enhance their skills and create an environment that is more likely a fun place to work for rather than stress place.

Company: Sodexo Prestige(U.K.)

Duration:June 2012 – September 2012

Designation: Front End Supervisor

Roles and Responsibilities:

• Examining and understanding the causes for the low performance of staff.

• Provide counseling to staff with performance difficulties.

• Weekly perks system for the top 3 best performers to boost employee engagement.

• Provide flexibility to employees for their availability to work.

• Preparing the staff to handle various kinds of customers politely and with patience.

EDUCATIONAL QUALIFICATION

1. MASTERS OF BUSINESS ADMINISTRATION

Year Of Passing : November 2013

University: University Of Bedfordshire, U.K.

2. BACHELORS OF COMPUTERS APPLICATIONS

Year Of Passing : May 2011

University: University Of Pune, India

3. 12th Grade – COMMERCE Stream

Year Of Passing : April 2009

School : Vallabh Ashram, Killa Pardi, Gujarat, India KEY STRENGTHS

• Time management – During schooling and graduation I was always appreciated for my punctuality and regularity, coping up to balance my academic performance and extra curricular activities.

• Multi-Tasking – Keeping an optimistic behavior, I have always taken opportunities to perform various kind of tasks at a time. I have managed various operations in food industry along with handling customers, stock management and team co- ordination.

• Leadership Skills – For twice I had been the head girl of my school, maintaining discipline and rules & regulations of the school.

• Take up New Challenges and responsibilities.

• Effective communication skills

• Problem Solving with information technology by applying applications like MS Office, Internet applications Database management system.

• Public Relations and public speaking in order to maintain the equilibrium and parity for smooth running of operations by people.

PERSONAL INFORMATION

Date Of Birth: 28th September 1990

Gender: Female

Nationality: Indian

Languages:

• Proficient - English,Hindi, Gujarati,

• Beginner – Marathi

• Learning – Spanish

Marital Status: Single

I hereby declare that the details furnished above are true to the best of my knowledge and belief.

BHUMIKA PATEL

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