Customer Service Representative
Resume:
Heather L. Ford
Sterling, VA *0164
****************@*****.***
mailto:************@***.***
Work History:
Michael Baker International, Administrative/FSO Assistant
March/2017- Present
- Assisting with Facility Security Duties
- Scanning Fingerprints for Newly Hired Employees
- Assisting in Shipping and Receiving Classified Packages.
- Creating Excel Spreadsheets for Program Managers as needed.
- Preparing classified material for transport
- Answering and Directing All Incoming Calls
- Assisting with the Finalization of Contracts and Proposals
- Booking Conference Rooms using Microsoft Outlook
- Greeting All Office Guests, Checking Identification and Issuing Visitor
Badges
- Maintaining the Reception Area and Break Room
- Sorting Mail
Technatomy Corporation, HR & Benefits Coordinator
July/2016 – March/2017
- Presenting the Company's Introductory Orientation to all New Hires.
- Handling all Corporate Onboarding Paperwork
- Enrolling Employees in Benefits Plans
- Conducting Exit Interviews
- Working Closely with Insurance Representatives to ensure that Benefits
Plans are Meeting the Needs of Employees.
- Conducting Employment Interviews for Office Assistant Candidates
- Training new Office Assistants
- Conducting Employment Verifications
- Overseeing and Making all Necessary Changes during the Open Enrollment
Process
Technatomy Corporation, Office Assistant/ Receptionist
August/2015-July/2016
- Answering and Directing All Incoming Calls
- Assisting with Various HR Duties
- Assisting With Job Requisition Postings, Sourcing and Various
Recruiting Duties
- Booking Conference Rooms Using Microsoft Outlook
- Sorting Mail
- Placing Supply Orders
- Greeting All Office Guests and Issuing Visitor Badges
- Maintaining the Reception Area and Break Room
Aardvark Swim and Sport, Bookkeeping/ Show Room Manager
March/2012-August/2015
- Handling Accounts Payable and Accounts Receivable
- Auditing monthly Bank Statements
- Creating monthly schedules for Show Room Employees
- Sales and Merchandising
- Inventory Adjustments
- Purchasing Adjustments
- Training new employees
- Administrative duties
Classic Concierge, Part-time Customer Service Representative
Sept/2009-December 2014
- Customer assistance
- Help customers resolve problems or complaints
- Handle customer service over the phone
- Direct phone calls to appropriate departments
- Issue gift cards
- Responsible for taking nightly deposits to the bank
- Make copies and send faxes for customers and store managers
- Renting out strollers and wheelchairs to customers
Lake Center Dentistry, Dental Assistant
January/2012- June/2012
- Exam room preparation
- Breaking down and cleaning exam rooms
- Instrument sterilization
- Chairside assistance with all procedures
- Polishing and flossing patients' teeth
- Scheduling appointments
- Entering needed treatment into patients' electronic Dentrix file
Virginia Vein Care, Medical Receptionist
June/2011-January/2012
- Greet and check in patients
- Collect co-payments
- Prepare medical charts
- Forward incoming calls to appropriate staff members
- Prepare documents to be submitted to patients' Flex Spending accounts
- Enter and edit patient demographic information using the Sonosoft program
- Schedule appointments using Microsoft Outlook
- Respond to patient inquiries over the phone
- Respond to patient inquiries via e-mail
- File charts
Hotel Sierra/Lodgeworks, Guest Service Representative/Auditor
June/2010-June/2011
- Create and modify reservations using the SynXis program
- Check guests into and out of the computer system
- Receive and process advanced deposits
- File credit card authorization forms and registration cards
- Greet all guests arriving at the hotel
- Take payment information both in person and over the phone
- Fax and e-mail folio reports to previous guests
- Settle guests' bills
- Sort and distribute hotel and guest mail
- Ensure guests' requests are responded to
- Direct phone calls to appropriate departments and/or rooms
Walking Company, Full-time Key Holder
Aug/2008-June/2010
- Customer service
- Foot examination & analysis
- Customized shoe orders
- Weekly inventory
- In-store merchandise promotion
- Operate register
- Handle customer service over the phone
- Process received merchandise
- Store opening and closing process
- Responsible for taking nightly deposits to the bank
Piercing Pagoda, Assistant Manager
Dec/2006-Aug/2008
- Customer service
- Ear piercing
- In-store merchandise promotion
- Train new sales associates
- Create employee work schedules
- Operate register
- Handle customer service over the phone
- Process received merchandise
- Store opening process and closing process
- Daily inventory
- Responsible for taking nightly deposits to the bank
- Transfer merchandise to other store locations
Macy's, Security
Aug/2005-Jan/2007
- Monitor and apprehend shoplifters
- Investigate internal theft
- Operate and monitor store surveillance cameras
- Testify as a prosecution witness for multiple court cases
- Audit store registers
- Maintain store safety
- Handle necessary paperwork for customer and employee accidents
- Secure store entrances upon closing
Education:
Broad Run High School: Degree 2003
Potomac State College: One Year Completed 2004
- English/Literature Broad Run High School: Degree 2003
Northern Virginia Community College: Certificate 2016
- Understanding the Human Resource Function
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