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Customer Service Representative

Location:
Sterling, VA
Posted:
March 26, 2018

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Resume:

Heather L. Ford

*** **** *** ****

Sterling, VA *0164

703-***-****

ac4xrn@r.postjobfree.com

mailto:ac4xrn@r.postjobfree.com

Work History:

Michael Baker International, Administrative/FSO Assistant

March/2017- Present

- Assisting with Facility Security Duties

- Scanning Fingerprints for Newly Hired Employees

- Assisting in Shipping and Receiving Classified Packages.

- Creating Excel Spreadsheets for Program Managers as needed.

- Preparing classified material for transport

- Answering and Directing All Incoming Calls

- Assisting with the Finalization of Contracts and Proposals

- Booking Conference Rooms using Microsoft Outlook

- Greeting All Office Guests, Checking Identification and Issuing Visitor

Badges

- Maintaining the Reception Area and Break Room

- Sorting Mail

Technatomy Corporation, HR & Benefits Coordinator

July/2016 – March/2017

- Presenting the Company's Introductory Orientation to all New Hires.

- Handling all Corporate Onboarding Paperwork

- Enrolling Employees in Benefits Plans

- Conducting Exit Interviews

- Working Closely with Insurance Representatives to ensure that Benefits

Plans are Meeting the Needs of Employees.

- Conducting Employment Interviews for Office Assistant Candidates

- Training new Office Assistants

- Conducting Employment Verifications

- Overseeing and Making all Necessary Changes during the Open Enrollment

Process

Technatomy Corporation, Office Assistant/ Receptionist

August/2015-July/2016

- Answering and Directing All Incoming Calls

- Assisting with Various HR Duties

- Assisting With Job Requisition Postings, Sourcing and Various

Recruiting Duties

- Booking Conference Rooms Using Microsoft Outlook

- Sorting Mail

- Placing Supply Orders

- Greeting All Office Guests and Issuing Visitor Badges

- Maintaining the Reception Area and Break Room

Aardvark Swim and Sport, Bookkeeping/ Show Room Manager

March/2012-August/2015

- Handling Accounts Payable and Accounts Receivable

- Auditing monthly Bank Statements

- Creating monthly schedules for Show Room Employees

- Sales and Merchandising

- Inventory Adjustments

- Purchasing Adjustments

- Training new employees

- Administrative duties

Classic Concierge, Part-time Customer Service Representative

Sept/2009-December 2014

- Customer assistance

- Help customers resolve problems or complaints

- Handle customer service over the phone

- Direct phone calls to appropriate departments

- Issue gift cards

- Responsible for taking nightly deposits to the bank

- Make copies and send faxes for customers and store managers

- Renting out strollers and wheelchairs to customers

Lake Center Dentistry, Dental Assistant

January/2012- June/2012

- Exam room preparation

- Breaking down and cleaning exam rooms

- Instrument sterilization

- Chairside assistance with all procedures

- Polishing and flossing patients' teeth

- Scheduling appointments

- Entering needed treatment into patients' electronic Dentrix file

Virginia Vein Care, Medical Receptionist

June/2011-January/2012

- Greet and check in patients

- Collect co-payments

- Prepare medical charts

- Forward incoming calls to appropriate staff members

- Prepare documents to be submitted to patients' Flex Spending accounts

- Enter and edit patient demographic information using the Sonosoft program

- Schedule appointments using Microsoft Outlook

- Respond to patient inquiries over the phone

- Respond to patient inquiries via e-mail

- File charts

Hotel Sierra/Lodgeworks, Guest Service Representative/Auditor

June/2010-June/2011

- Create and modify reservations using the SynXis program

- Check guests into and out of the computer system

- Receive and process advanced deposits

- File credit card authorization forms and registration cards

- Greet all guests arriving at the hotel

- Take payment information both in person and over the phone

- Fax and e-mail folio reports to previous guests

- Settle guests' bills

- Sort and distribute hotel and guest mail

- Ensure guests' requests are responded to

- Direct phone calls to appropriate departments and/or rooms

Walking Company, Full-time Key Holder

Aug/2008-June/2010

- Customer service

- Foot examination & analysis

- Customized shoe orders

- Weekly inventory

- In-store merchandise promotion

- Operate register

- Handle customer service over the phone

- Process received merchandise

- Store opening and closing process

- Responsible for taking nightly deposits to the bank

Piercing Pagoda, Assistant Manager

Dec/2006-Aug/2008

- Customer service

- Ear piercing

- In-store merchandise promotion

- Train new sales associates

- Create employee work schedules

- Operate register

- Handle customer service over the phone

- Process received merchandise

- Store opening process and closing process

- Daily inventory

- Responsible for taking nightly deposits to the bank

- Transfer merchandise to other store locations

Macy's, Security

Aug/2005-Jan/2007

- Monitor and apprehend shoplifters

- Investigate internal theft

- Operate and monitor store surveillance cameras

- Testify as a prosecution witness for multiple court cases

- Audit store registers

- Maintain store safety

- Handle necessary paperwork for customer and employee accidents

- Secure store entrances upon closing

Education:

Broad Run High School: Degree 2003

Potomac State College: One Year Completed 2004

- English/Literature Broad Run High School: Degree 2003

Northern Virginia Community College: Certificate 2016

- Understanding the Human Resource Function



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