Kelly L. Kirby
Orlando, Florida 32811
Proficient in Microsoft Office package - Word, Access, Excel, Outlook. SharePoint.
Typing speed of approximately 70 wpm.
Excellent communication skills both verbal and written with the great organizational and demonstration skills.
Excellent multi-tasking skills and very detail oriented.
Collaborates well with all customer levels, both inside and outside the organization.
Quickly and easily learn and become proficient in new computer programs and systems.
Sales Support 11/2017-03/2018
Micross Components Orlando FL
Contract position. Assist the Sales department with expediting outbound orders, contact customers with shipping information, work with other locations to supply information about shipments.
Administrative Support and Training Coordinator 10/2014 – 09/2017
AT&T Uverse Orlando FL
Under the Area Manager, his managers and their technicians for East Orlando, handled all schedule changes, vacations, and payroll issues for current techs. Lead orientation training of new hires, including I-9, and submitted access for techs into needed company applications and locations.
Contract Positions 02/2013 – 08/2014
Eco Construction & Maintenance Lake Mary FL
Receive orders, key into Ecogc.com, print out and create folders for orders. Dispatch orders to appropriate technician, answer questions from techs and clients. Input billing into notes on order once jobs are completed.
Incon Lighting Sanford FL
Answer all calls, assist callers with orders.
Ellucian Maitland FL
Answer calls and assist callers with resetting passwords or instruct them how to get to the sites/programs they need.
World Entertainment Associates of America Orlando FL
Responsible for adding to and maintaining Excel spreadsheets with company contacts. Research contacts to get current names, address, phone numbers, both online and via phone or email. Prepare and mail out promotional information to contacts.
Special Olympics Clermont FL
Using paper forms, enter all contacts into the systems and verify duplicates. Scan and verify all paperwork for contacts
The Hartford Maitland FL
Customer Service in the Tax Services Reporting Unit - Answer calls from clients and claimants. Requisition documents requested by callers. Log all calls.
Financial Services Representative 02/2010 – 01/2013
GC Services, LLC Lakeland FL
Answer calls for a third party utility company for customers needing assistance with making payment arrangements or restoring service for interrupted accounts after payment is made. Making balanced judgments based on account history.
Shipping & Receiving 04/2009 – 08/2009
Foamacell USA Lakeland FL
Process orders and shipments, and receive inbound shipments. Inventory control. Filing and maintaining accurate records. Coordinate with the warehouse and carriers to schedule pick ups. Maintain relationships with carriers and get freight rates for outbound shipments. Create bills of lading. Ensure that shipments are correct and loaded in a timely fashion. Relay carrier information to consignees.
Senior Customer Service Coordinator 01/2001 – 08/2008
Saddle Creek Corporation Lakeland FL
Process outbound orders (domestic and export), both hand-keyed and EDI, receive all inbound orders, inventory control, filing and maintaining accurate records, processing billing for all storage and handling, handle special projects as requested by customers, coordinate with the warehouse, carriers and transportation department, and take care of any and all needs of customers
Transportation Clerk 09/1999 – 01/2001
Saddle Creek Corporation Lakeland FL
Process all paperwork from the drivers and any other work as needed
Department Head 06/1992 – 08/1999
Scotty’s Hardware Lakeland FL
Assist customers with questions, maintain department, order regular stock, special orders, assist in other areas of the store as needed.
Receptionist 02/1989 – 01/1992
TV-32 Tampa FL
Answer multi-line phone system and transfer calls to correct persons, handle all incoming and outgoing mail, type letters and contracts for sales force, assist promotions department, greet all guests.
Traviss Vocational Technical School, Lakeland, Florida 1988
Lakeland Senior High School, Lakeland, Florida 1987 – 1988
Ogemaw Heights High School, West Branch, Michigan 1985 - 1986