Kelly L. Kirby

**** ****** ******, *** *

Orlando, Florida 32811

Phone 863-***-****

ac4xrj@r.postjobfree.com

Skills:

Proficient in Microsoft Office package - Word, Access, Excel, Outlook. SharePoint.

Typing speed of approximately 70 wpm.

Excellent communication skills both verbal and written with the great organizational and demonstration skills.

Excellent multi-tasking skills and very detail oriented.

Collaborates well with all customer levels, both inside and outside the organization.

Quickly and easily learn and become proficient in new computer programs and systems.

Employment History:

Sales Support 11/2017-03/2018

Micross Components Orlando FL

Contract position. Assist the Sales department with expediting outbound orders, contact customers with shipping information, work with other locations to supply information about shipments.

Administrative Support and Training Coordinator 10/2014 – 09/2017

AT&T Uverse Orlando FL

Under the Area Manager, his managers and their technicians for East Orlando, handled all schedule changes, vacations, and payroll issues for current techs. Lead orientation training of new hires, including I-9, and submitted access for techs into needed company applications and locations.

Contract Positions 02/2013 – 08/2014

Eco Construction & Maintenance Lake Mary FL

Receive orders, key into Ecogc.com, print out and create folders for orders. Dispatch orders to appropriate technician, answer questions from techs and clients. Input billing into notes on order once jobs are completed.

Incon Lighting Sanford FL

Answer all calls, assist callers with orders.

Ellucian Maitland FL

Answer calls and assist callers with resetting passwords or instruct them how to get to the sites/programs they need.

World Entertainment Associates of America Orlando FL

Responsible for adding to and maintaining Excel spreadsheets with company contacts. Research contacts to get current names, address, phone numbers, both online and via phone or email. Prepare and mail out promotional information to contacts.

Special Olympics Clermont FL

Using paper forms, enter all contacts into the systems and verify duplicates. Scan and verify all paperwork for contacts

The Hartford Maitland FL

Customer Service in the Tax Services Reporting Unit - Answer calls from clients and claimants. Requisition documents requested by callers. Log all calls.

Financial Services Representative 02/2010 – 01/2013

GC Services, LLC Lakeland FL

Answer calls for a third party utility company for customers needing assistance with making payment arrangements or restoring service for interrupted accounts after payment is made. Making balanced judgments based on account history.

Shipping & Receiving 04/2009 – 08/2009

Foamacell USA Lakeland FL

Process orders and shipments, and receive inbound shipments. Inventory control. Filing and maintaining accurate records. Coordinate with the warehouse and carriers to schedule pick ups. Maintain relationships with carriers and get freight rates for outbound shipments. Create bills of lading. Ensure that shipments are correct and loaded in a timely fashion. Relay carrier information to consignees.

Senior Customer Service Coordinator 01/2001 – 08/2008

Saddle Creek Corporation Lakeland FL

Process outbound orders (domestic and export), both hand-keyed and EDI, receive all inbound orders, inventory control, filing and maintaining accurate records, processing billing for all storage and handling, handle special projects as requested by customers, coordinate with the warehouse, carriers and transportation department, and take care of any and all needs of customers

Transportation Clerk 09/1999 – 01/2001

Saddle Creek Corporation Lakeland FL

Process all paperwork from the drivers and any other work as needed

Department Head 06/1992 – 08/1999

Scotty’s Hardware Lakeland FL

Assist customers with questions, maintain department, order regular stock, special orders, assist in other areas of the store as needed.

Receptionist 02/1989 – 01/1992

TV-32 Tampa FL

Answer multi-line phone system and transfer calls to correct persons, handle all incoming and outgoing mail, type letters and contracts for sales force, assist promotions department, greet all guests.

Education:

Traviss Vocational Technical School, Lakeland, Florida 1988

Lakeland Senior High School, Lakeland, Florida 1987 – 1988

Ogemaw Heights High School, West Branch, Michigan 1985 - 1986

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