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Customer Service Representative

Cedar Rapids, IA
15.00 hour
March 26, 2018

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Magdalena P. Annis

PO Box ***

** ****** **.

Walker, IA 52352


Summary Qualification:

Good communication skills

Strong work ethics/Fast learner

Willingness to take added responsibility

Experience in customer service and retail

Dependable, honest, friendly and hard worker

Ability to work independently


1996-2017 Transamerica Life Insurance Company – Team Lead Analyst and Indexing

Process incoming mail/faxes and email – route it to the correct team/dept.

Answer questions from the team

Monitor work queue and SLA

Train new employee and cross train other team w/ new function

Worked w/ supervisor to manage the team and calls also attend meetings

Worked w/ new projects

Answer internal and external calls

Process new and pending agent's cases

Monitor and designate work load

Monitor teams quality and productivity

Review and process new application (input info to the system)

Proof and mail policies

Filing documents

1994-1996 TJ Maxx- Shipping and Receiving

Process incoming shipment

Work on shipment papers

Unload boxes and check merchandise

Sort boxes and route merchandise to right department

Work in layaway dept.

Work on the floor (cashiering/fitting room and filling shelves)

1992-1994 Target - Retail Associate

Stock clerk and cashier


Polytechnic University of the Philippines

2 years – Hotel & Restaurant Management

References: Available upon request

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