Customer Service Representative
Resume:
Magdalena P. Annis
PO Box ***
Walker, IA 52352
Summary Qualification:
Good communication skills
Strong work ethics/Fast learner
Willingness to take added responsibility
Experience in customer service and retail
Dependable, honest, friendly and hard worker
Ability to work independently
Experience:
1996-2017 Transamerica Life Insurance Company – Team Lead Analyst and Indexing
Process incoming mail/faxes and email – route it to the correct team/dept.
Answer questions from the team
Monitor work queue and SLA
Train new employee and cross train other team w/ new function
Worked w/ supervisor to manage the team and calls also attend meetings
Worked w/ new projects
Answer internal and external calls
Process new and pending agent's cases
Monitor and designate work load
Monitor teams quality and productivity
Review and process new application (input info to the system)
Proof and mail policies
Filing documents
1994-1996 TJ Maxx- Shipping and Receiving
Process incoming shipment
Work on shipment papers
Unload boxes and check merchandise
Sort boxes and route merchandise to right department
Work in layaway dept.
Work on the floor (cashiering/fitting room and filling shelves)
1992-1994 Target - Retail Associate
Stock clerk and cashier
Education:
Polytechnic University of the Philippines
2 years – Hotel & Restaurant Management
References: Available upon request
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