PROFILE: ADMINISTRATIVE & BUSINESS SUPPORT ASSISTANT
~ 15+ years of success supporting high volume businesses and providing outstanding administrative, marketing, and customer service support ~
Consummate multi-tasker and results driven career professional with superb organizational, administrative, and computer skills as demonstrated in a variety of industry sectors. Known for being meticulous and detail oriented with great investigative strength; often entrusted with confidential matters of business. True people person with an innate ability to relate to others at all levels, internal/external customers, executive management, key decision makers, and vendors for positive business outcomes.
Significant Skills and Abilities Include:
At ease managing extensive documents, files, and data recording/reporting with great accuracy and efficiency.
Adept at planning, coordinating, prioritizing, and completing projects in fast-paced, time sensitive environments; produce a variety of insightful management reports.
Committed to optimal customer service and client relations; readily address and resolve problems for sustained satisfaction and account retention.
Proven team player and leader who can easily train, motivate, and direct others to maintain uniformity and consistency of business practices.
Computer proficiency in MS Office Suite (Word, Excel, Outlook, and PowerPoint); readily adapt to new programs and emerging technologies.
Consistently praised by superiors for exemplary job performance and professionalism; has an established reputation for quality, exactness, and results.
Office Management – Business Administration – Marketing & Sales Support – Account Management
Communications & Instruction – Project & Program Management – Research & Investigations
Recording & Reporting – Tracking & Monitoring – Planning & Scheduling – Customer Service
Client & Vendor Relations – Policy & Procedure Enforcement – Process Improvement
Team Leadership – Staff Training & Development – Time & Resource Management
Budget Administration – Follow-Up & Problem Solving
Acosta Sales & Marketing – Administrative Support/Claims Resolution Analyst (9/2010-12/2017)
Provider of Sales, Merchandising, Marketing and Promotional Services to Consumer-Packaged Goods Industry
Review a large volume of assigned claims that are incomplete or escalated for validation and assess data to make pertinent decisions on claims validity including submissions to update the Standard Operating Procedure’s (SOP’s) to streamline the validation process. Communicate with sales teams, internal/external customer, and management team to achieve daily production goals and timely claims processing. Directly support the Sales Department in all Sales Support functions demonstrating a deep and rich knowledge of the sales process, as well as Acosta’s enterprise software packages (SHARP, I-Qubed, and Infolink). Assist Business Managers with projects relevant to client proprietary sales planners and tracking systems. Perform a variety of administrative functions; work with Event Scheduler technology to generate customer contracts. Collaborate frequently with Business Manager to maintain all relevant product data (APL, New Item Entry, Pricing, and Client/Customer Data).
Conduct detailed research on any escalated claims and verify invoices, contracts, and Proof of Performance claims as required for sustained client satisfaction.
Maintain compliance with Standard Operating Procedures (SOP’s) for assigned claim steps and gather supporting claims information as needed for successful claims resolution.
Process invalid claims in accordance of set policies and guidelines, corrects and resolves claims “clean passed” in error, and research/resolve any validation issues.
Make final decision on claims validity for escalated claims; consistently meet or exceed client and customer goals and expectations (i.e., support monthly hub average of 100%).
Resumestandout.com – Administrative Assistant/Marketing & Customer Service Agent (9/2008-9/2010)
On-Line Resume Writing Services Company
Developed and facilitated various marketing and advertising plans and programs to support business growth and development. Networked and prospected at local colleges, technical and trade schools, and job fairs to promote resume writing sales and successful job hunting techniques and strategies, both traditionally and on-line. Worked with individual clients on a case-by-case basis to support effective job search campaigns. Conducted in-depth Internet research, communicated with recruiters, and secured a wealth of valuable information to promote applicant’s credentials based on individual career goals and objectives.
Initiated/secured valuable contacts in the community; contributed to increased business and profitability.
Generated a large volume of repeat/referral business for the owner.
Owners Management Company – Office Manager (5/2003-9/2008)
Property Management Firm
Provided administrative support to corporate head and upper management. Performed wide array of clerical and administrative functions, maintained resident files, purchased office supplies, and completed general accounting and recordkeeping. Composed, prepared, and generated frequent reports, business correspondence, and newsletters on current vacancies and market ready suites. Hired, trained, and supervised administrative staff, delegated work assignments, and supported all facets of conventional leasing and property management services for an 816-suite high-rise community. Consulted with prospective tenants, acquired personal information, and reviewed/processed rental applications based on company criteria and guidelines. Prepared leases and facilitated all orientation sessions with new residents. Conducted weekly meetings to ensure staff alignment with corporate plans and objectives. Stayed abreast of local competition and current trends on property and rental management market.
Established and maintained superior client relations and enjoyed increased business from an extremely satisfied customer base with on-going referrals and a consistently enhanced bottom line.
Collaborated with management and created/implemented an employee manual for staff that detailed job procedures and company policies and was accepted as corporate standard; greatly increased work efficiency.
Planned, coordinated, and conducted special presentations on services and amenities of the complex for local corporate executives, organizations, and specialty schools that increased business as a whole.
Participated in marketing, sales, and promotional campaigns, tracked results through review of weekly data, and generated customized reports for corporate management review.
Contributed to increased sales through frequent follow-up and exemplary customer service and client relations; grew occupancy rating of 40% to 95%, and maintained that rating throughout tenure here.
Abraham Buick, Inc. – Accounts Receivable Clerk (3/2000-5/2003)
Set-up accounts, processed billings and payment receipts for servicing, parts, and body shop work. Prepared monthly statements and performed collections activities. Provided customer service and completed cashier/sales transactions. Closed repair orders and parts invoices for daily deposits and posted final charges on body shop repair orders, including supplements due for insurance claims. Handled all facets of rental fleet, scheduled rentals for service, body shop work, and for customers outside the dealership.
Established and set-up direct billing with insurance companies for rentals that greatly enhanced productivity and accounting functions.
Entered transactions with great accuracy; maintained strict confidentiality standards for records management.
EARLY CAREER as a Sales Associate, Sunnyside Toyota and Manager, Scarvelli Floors, Inc., Leonard Interior Supply/Back to Nature Oak/USG Distributor, Cleveland, OH.
Credits Acquired toward Associate of Arts, Concentration in Foundations of Business
University of Phoenix, Charlotte, NC, 9/2009 - 5/2010