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Project Manager

Moses Lake, WA, 98837
March 26, 2018

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Leslie Taylor 425-***-****

With experience and expertise in telecommunication and financial industries, I bring knowledge of all phases of the IT Software Development Life Cycle – from inception through implementation, enhancement, sustainment and retirement.

My specialties include data conversions/migrations, compliance to internal, external and legal requirements and creation of documented processes for internal IT resources and external business customers.

My strengths include grooming teams by identifying individual potential, leading by example, coaching, mentoring and building relationships with technical and non-technical resources by both seeking and sharing knowledge.

Skills Summary



Systems Analysis

Gathered business requirements from business partners and system requirements from impacted IT groups/applications

Documented clear, concise requirements in the current standard format and collected approvals

Participated in meetings and provided verbal and written status to management, colleagues and customers

Project Management

Led project activities from kick-off through completion, including implementation and post-deployment tasks and project wrap-up

Monitored project scope and progress, ensuring milestones were met and appropriate artifacts were secured

Prepared project status, schedule, cost, risk analysis and performance metrics for internal management and stakeholders

Participated in activities specific to Waterfall, Lean and Agile project methodologies including leading the daily scrum and utilizing Rally software



Release Management

Monitored incoming, in-process and ready for implementation work products ensuring artifacts were collected and stored for compliance with change management standards

Reviewed test scripts and coordinated test schedule with QA

Coordinated and communicated implementation impacts with business and IT partners to ensure successful deployment

Compliance Analyst

Trained, developed application specific documentation and led execution of required compliance related activities for Mission Critical Sarbanes-Oxley (SOX) Significant applications including:

Records Information Management (RIM) to ensure data is retained/purged in accordance with the retention schedule published by the corporate legal department

Sensitive Personal Information (SPI) to review all receipt, maintenance and delivery of data to ensure SPI data is properly protected

Software Configuration Management (SCM)

User Account Management (UAM)

Usability standards for online interfaces

Special Projects

Supported data migrations related to Billing conversions, other special projects

Created and administered Sharepoint site for document sharing and communication with business customers, internal and external teams and management

Maintained data and participated in tabletop exercises of Business Continuity Plans (BCP)

Subject Matter Expert

Created, documented, trained and implemented internal processes and standards

Provided direction to team on current project and software development tools, procedures and standards

Leslie Taylor 425-***-****

Work History

Project Manager

Apex Systems, Inc 7/2015 to 10/2016

Contracted to T-Mobile as a Technical Delivery Manager for Enterprise Operations Support (EOS)

Monitor projects to ensure architectural and design decisions are acceptable to the application owners

Supply non-functional application requirements for impacted applications to include in project documentation

Facilitate document reviews, User Acceptance Test scripts and collect approval artifacts in preparation for project implementation

Provide clear and focused status summary for EOS management

Business Analyst - IT

Amdocs, Inc 2014 – 2015

Contracted to perform Knowledge Transfer of application support functions from AT&T employees to outsourced resources

Senior Business Manager - IT

AT&T 2006 – 2014

Analyst/Project Manager on support team for wireline and wireless Receivables Management (Credit and Collections) applications

Application comprised of a vendor (CGI) supported application with in-house developed interfaces, feeds and processes to internal and external applications including billing and financial systems

Various Titles

AT&T 1997 - 2006

Senior Systems Analyst – Titan Point of Sale

Completed process of reviewing, documenting and implementing processes to ensure compliance with all SOX requirements

Project Manager/Release Manager - Retail Store Front (RSF)

Managed gathering of data required for nation-wide launch of POS application including physical space requirements, contact details and scheduling considerations

Coordinated software release schedule with multiple interfacing systems

Consulted with and provided input to client community and management to establish change request priorities and timeframes

Project/Content Manager – MyCingular Retail Employee Website

Provided timely maintenance of content to support employees in retail sites

Education and Certifications

AT&T School of Business and Technology Certifications

Master’s Certificate in Project Management

Agile Boot Camp Training

Organizational Business Continuity Readiness, Gold Operational Readiness

IT Unified Process Professional Certification

Certificate in Programming – Brown Institute, Minneapolis, MN

Community Emergency Response Team (CERT) training through FEMA

CPR certified

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