Customer Service Manager

Terry G. Hall

*****.********@*****.*** 402-***-****

**** ****** ***. *******, ******** 68516

PERSONAL STATEMENT

I am a dynamic and results-focused logistics manager with progressive experience in supply chain management, office management, operational excellence, material handling, warehousing, and customer service. I am a detail oriented leader with a commitment to accuracy and organizational success. I am experienced and successful in implementing best practices, time management initiatives, warehouse organization and inventory accuracy. I am seeking a new and challenging position, one which will make the best use of my existing skills and experience while progressing in my personal and professional development.

CORE COMPETENCIES

Technical Skills

Logistics

Report Development

Microsoft Office, SAP & ESC

Warehouse Management

Strategic Planning

Procurement & Cost Analysis

Human Resources

Personal Skills

Versatile Leader

Persuasive Communicator

Analytical Thinker

Motivated & Ambitious

Customer Service Driven

Flexible & Adaptable

Dedicated & Dependable

EDUCATION

Doane College-Crete, Nebraska – Bachelor of Arts; Business Administration/Management, anticipated graduation, 12 May 2018

U.S. Army Logistics University-Fort Lee, Virginia-Logistics Management Certificate, 2014.

EMPLOYMENT

Lincoln, Nebraska – Warehouse Supervisor Universal Pure, August 2016 – Current

Responsible for the daily communication of both internal and external customers. Safeguards warehouse operations and contents by establishing and monitoring procedures and protocols. Maintains warehouse staff by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Reports, manages, and partners with HR regarding employee relations issues.

Key Achievements:

Trained 30 employees on proper warehousing procedures resulting in 93% reduction in claims.

Coordinated and plan multiple product lines to meet our customer’s needs.

Monitored shipments to increase our on-time delivery rate by 75%.

Established SOPs resulting in over 90% accuracy in operations.

Crete, Nebraska – Inventory Manager Crete Core Ingredients, August 2015 – March 2016

Responsible for inventory management of product valued over $200 million. Fills purchase requests to meet customer requirements and works with transportation companies to schedule on time delivery for customer orders. Maintains inventory reports and requisitions for all inbound and outbound product.

Key Achievements:

Trained ten personnel on proper inventory procedures resulting in no loss of product.

Recovered over $30,000 of lost product due to improved inventory procedures.

Established inventory guidelines to accurately track both inbound and out bound deliveries.

Okinawa, Japan-Logistics Manager United States Army, August 2003-March 2015

Responsible for the staff and daily operations, reporting, warehousing, team leadership, and logistic functions for $430 million in material for the United States Army. This includes budget accountability, purchasing, strategic sourcing, catalog management, material receipts and reconciliation of supplies and equipment. Trained staff, coordinated deliveries, vendor management, price negotiation, and maintained reporting requirements.

Key Achievements:

Accounted for 100% Government funds resulting in zero dollar loss to government.

Commendable awards for inspections of warehouse and material.

Provided logistics training for over 75 personnel.

Developed supply and inventory control functions using SAP.

Developed cost analysis reports with Microsoft Office allowing for greater vendor discounts.

Contact this candidate