Administrative Assistant Microsoft Office
Resume:
SHONTREIAL TURNER
Midwest City, OK 73110
******.******@*****.***
OBJECTIVES
Seeking a full-time job opportunity in the administrative/clerical field
CERTIFICATIONS
Human Resource & Business Concepts
Filing
Interpersonal Communication skills
Microsoft Office 2010, Word 2013, Excel 2013, PowerPoint 2013, Access 2010, Outlook 2013 proficiency
Telephone Etiquette
Office Procedures
Typing Speed & Accuracy 40 WPM
Managing People
Computer Fundamentals Windows 7
Customer Assistance
Data Entry/10-key 41 WPM
Listening Skills
EXPERIENCE
Eton Marketing, Phoenix AZ
Telephone Surveyor October, 2013 – March 2014
Called thousands of people in a pleasant, clear voice
Maintained a well-groomed, professional appearance
Accurately entered inputs and opinions using the keyboard
Renewed subscriptions
Landmarks Inc., Phoenix AZ
Crew Member May, 2012 – September, 2013
Up-sold additional menu items, beverages and desserts.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders.
Served fresh, hot food with a smile in a timely manner.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Packaged menu items.
Mastered Point of Sale (POS) computer system.
Carefully maintained sanitation, health and safety standards in all work areas.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Took initiative to find extra tasks when scheduled duties were completed.
EDUCATION
Mid-Del Technology Center
August 2015 – Present
Career Major: Administrative Assistant
GPA 4.0
Phoenix College
August 2012 – March 2015
GPA 3.6
50 credit hours completed
AAS in Family Development
Premier High School
August 2009 – May 2012
GPA of 3.75
Top 10% of my class
Early graduate
Participation in drama club, students against destructive decisions (SADD), debate and dance.
SUMMARY
I’m a hard-working student looking to apply my education and experience to a job in the administrative field. Proficient at working with people and children. Detail-oriented with strong technical skills and the ability to learn concepts quickly. Efficient at preparing orders quickly while greeting all customers and typing a memo.
REFERENCES
Samantha Robinson 623-***-**** Former Classmate Known for 3 years
Shaina Jackson 480-***-**** Former Co-Worker Known for 4 years
Donisha Porter 602-***-**** Friend Known for 6 years
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