SHONTREIAL TURNER

*** * ********* **.

Midwest City, OK 73110

623-***-****

ac4xq1@r.postjobfree.com

OBJECTIVES

Seeking a full-time job opportunity in the administrative/clerical field

CERTIFICATIONS

Human Resource & Business Concepts

Filing

Interpersonal Communication skills

Microsoft Office 2010, Word 2013, Excel 2013, PowerPoint 2013, Access 2010, Outlook 2013 proficiency

Telephone Etiquette

Office Procedures

Typing Speed & Accuracy 40 WPM

Managing People

Computer Fundamentals Windows 7

Customer Assistance

Data Entry/10-key 41 WPM

Listening Skills

EXPERIENCE

Eton Marketing, Phoenix AZ

Telephone Surveyor October, 2013 – March 2014

Called thousands of people in a pleasant, clear voice

Maintained a well-groomed, professional appearance

Accurately entered inputs and opinions using the keyboard

Renewed subscriptions

Landmarks Inc., Phoenix AZ

Crew Member May, 2012 – September, 2013

Up-sold additional menu items, beverages and desserts.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Recorded customer orders.

Served fresh, hot food with a smile in a timely manner.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Packaged menu items.

Mastered Point of Sale (POS) computer system.

Carefully maintained sanitation, health and safety standards in all work areas.

Frequently washed and sanitized hands, food areas and food preparation tools.

Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

Took initiative to find extra tasks when scheduled duties were completed.

EDUCATION

Mid-Del Technology Center

August 2015 – Present

Career Major: Administrative Assistant

GPA 4.0

Phoenix College

August 2012 – March 2015

GPA 3.6

50 credit hours completed

AAS in Family Development

Premier High School

August 2009 – May 2012

GPA of 3.75

Top 10% of my class

Early graduate

Participation in drama club, students against destructive decisions (SADD), debate and dance.

SUMMARY

I’m a hard-working student looking to apply my education and experience to a job in the administrative field. Proficient at working with people and children. Detail-oriented with strong technical skills and the ability to learn concepts quickly. Efficient at preparing orders quickly while greeting all customers and typing a memo.

REFERENCES

Samantha Robinson 623-***-**** Former Classmate Known for 3 years

Shaina Jackson 480-***-**** Former Co-Worker Known for 4 years

Donisha Porter 602-***-**** Friend Known for 6 years

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