Customer Service Sales

Marilyn Yu

**** ******* ****

Leander, TX *****

Phone: 917-***-****

***********@*****.***

Summary

Enthusiastic retail professional with more than 10 years of management experience. Areas of expertise include sales, marketing, customer service, employee training and inventory management. As a business owner, I focused on creating long-term and profitable client relationships through exceptional customer service. Work Experience

Owner and Store Manager - Muddworks - Great Neck, NY 11/2007-12/2017

● Owned and managed a successful painting pottery art studio for the past 10 years from the ground up

● Developed marketing strategies and created store brand and logo

● Handled inventory, tracked sales and expenses, and calculated profit margins

● Hired, trained, and supervised a staff of 15 sales/studio assistants

● Boosted revenue and performance by overseeing daily policy and procedure enforcement

● Trained and developed team members on QuickBooks and POS systems First Grade Teacher- Francis Lewis School P.S. 79 Whitestone, NY 9/2003-6/2004

● Developed/implemented daily lesson plans

● Administered tests and evaluations for student performance

● Cultivated classroom environment conducive to learning and growing, both academically and socially

● Actively engaged in faculty and teacher conferences Skills

● Proven retail sales professional

● Business management and development

● New business setup

● Prompt, knowledgeable customer service

● Detailed inventory management

● Microsoft/Excel/Quickbooks

● Team building and leadership

● Personnel recruiting and training

Education

Stony Brook University 9 /1997 5/2001

Bachelor Degree in Social Science Interdisciplinary Stony Brook, New York

Queen College Graduate School 8/2004-5/2006

Master of Arts In Teaching Elementary Education

Flushing, New York

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