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Customer Service, Data Entry, Scheduling

Winston-Salem, NC
March 26, 2018

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Cecilia D. Shepard

Objective A position where I can use my critical thinking and deductive reasoning, which will result in quantitative results. I have a vast back ground of working with diverse populace and believe that is one of my valuable attributes. Being a supervisor, I am comfortable with responsibility and supervision. I enjoy working with the public and always eager to learn. Summary of


Word/Excel/Power Point, 10 key, fax, and copy machine. Knowledge ); proficiently skilled at quality assurance Inspecting, (e.g. Textile, Furniture garments/uniforms) .Excellent customer service and good oral and written communications skills.

Work experience

08/16 – 03/18 Ashley Furniture Manufacturing Advance, N, C. P & IC Shop Floor Planner

Develop, coordinate, and execute schedules by tracking production, capacity and material availability to achieve optimum production efficiency. Recommend schedule adjustments as needed to maximize production progress, labor, and material availability 08/2014 -08/2016 Ashley Furniture Manufacturing Advance, N. C. Staging Desk Clerk

Read; Write; Excellent interpersonal communication skills used in a customer service orientation; Basic counting and math skills; Measure using English and Metric scales; Ability to learn company computer systems; Keyboarding of 40 WPM; Ten key proficiency; Operate inventory scanning device; Reliable; Punctual; Perform duties in compliance with company policies; Work with others as part of a team; Perform multiple tasks in a fast paced environment 01/2006 – 07/2009 Goodwill Ind. N.W.N.C. Winston-Salem, NC Supervisor Sewing / Image wear Dept.

Delegate jobs for sewing machine operators, clients and material handler Set up new job projects from start to finish, including time studies. Maintain production reports and shipping and receiving records. Order materials and supplies as needed for job operations. Controlled shipments and made sure they were sent out on time as schedule. Supervised and taught job training skills to the physical and mentally challenge

(which include those with social and behavioral disorders). 06/2003 – 10/2005 Eihab Human Services Jamaica, NY Residential Homecare Aide

Assisted with Autistic residents in their daily living skills. Teach individuals how to prepare dinner and travel on public transportation. Assisted with homework, personal care, and household chores. 5885 Phelps Circle

Winston Salem, NC 27105

Phone 336-***-****


04/1998 – 09/2003 Alderson Military Garment Factory Alderson, WV Quality Assurance Inspector

Inspected unfinished and finished garments for loose stitching. Maintained log book for future orders, formulated effective ways to close contracts.

Insure final products were sealed, packed, and shipped out properly. Responsible for training new workers in all aspects of production from start to finish.

Education 1986 Forsyth Technical Community College Winston-Salem, NC General Equivalency Diploma

2010 – 2012 Forsyth Technical Community College

2 yrs. Major: Human Services Technology

References Available Upon Request.

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