Customer Service Microsoft Office

Allison K. Brown

*** **** ****** *****, ********* Springs Fl. 32701 Phone: 407-***-**** Email: ************@*****.***

Professional Profile:

Dedicated Educator with more than 15 years’ experience combining the passion for learning and meeting rigorous professional business goals. Determined and focused with the exceptional ability to relate to diverse clients while consistently delivering impeccable quality training and education.

Skills and Abilities:

Mastery of Microsoft Office Suite.

Exceptional organizational, communication, and multi-tasking skills.

Multilingual – Fluent in Italian, comprehensive abilities in Spanish and French.

Outstanding problem solving abilities.

Creative, incredible work ethic, professional attitude.

Qualifications:

Trained Pirelli Re. employees on cooperative learning process and writing collaboration.

Enhanced efficiency, and employee retention by developing and implementing a highly structured and precise curriculum for the Venice Airport Control Tower in order to reach FAA standards.

Improved general knowledge and customer service strategies for upper management at McArthur Glenn Designer Outlets. Part of an ongoing professional development program to strengthen overall business sales.

Maintained maximum level of confidentiality. Contracted to work with high ranking Italian Military Officers in order to promote cultural awareness.

Evaluated, tracked, and analyzed instructional programs for hundreds of students.

Refined presentation skills, by designing an educational program to enrich employee performance for PAM, Italian supermarket industries.

Recent Experiences:

Primary Teacher: August 2017 – January 2018

Altamonte Elementary School

Lead Teacher: August 2013 – July 2017

Roth JCC

Communications Consultant/ Educator: May 2007 – June 2013

International Language School of Milan

Communications Consultant: May 2003 – June 2013

Berlitz

Communications Trainer/Educator/Consultant: May 2003 – May 2011

Washington School

Communications Trainer/Educator/Consultant: August 2010 – June 2013

Just Venice

Education:

Florida State University: 1995 -1999

Bachelor’s Degree majoring in English Communications

Double Minor in French and Business Management

Previous Employment:

Spa Sydell: 1999 -2001 – Assistant business manager

Nicole Miller: 2001-2003 – Sales Associate

Public Relation Intern: 1999

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