Customer Service Administrative

Danielle Johnson

**** ******** **** *** ******************@*****.***

COMM: 808-***-**** Fort Worth, TX 76123

OBJECTIVE: Seeking a position as an Administrative Assistant with an organization to allow the use and growth of my administrative skills.

SUMMARY OF QUALIFICATIONS

Over 6 years of experienced in administration support with the U.S. Army maintain employment records related to events, leaves, transfers, or promotions, using human resources management systems

Excellent time-management, planning and organizational skills, facilitating staff synchronization meetings through planning, using analysis ensuring tasks are accomplished efficiently and on time

Expert in finding innovative and creative solutions to resolve existing problems; forge solid business relationships, and merit a proven track record of managing multiple, large-scale projects simultaneously

Expert in personal computer and office software programs to enter data, complete forms, correct errors or omissions, and extract, revise, or sort information in HR documents, files, records, and databases

EDUCATION

* Strayer University *

Master’s Degree in Business Administration (In Progress)

Bachelor’s Degree in Business Administration (Cum Laude)

w/concentration in Human Resource Management (2017)

RELEVANT EXPERIENCE

Administration Support:

Served as the In-processing section liaison in direct support of a worldwide deployable Brigade Support Battalion with the contingency capabilities

Directly responsible for the sponsorship of the 846 personnel assigned to the organization; Assigned sponsors to all incoming personnel and served as the liaison for each Soldier

Monitored the Army Career Tracker website for Sponsorship related activities that ensured timely updates to supervisors which enable leaders to stay ahead of inbound and outbound personnel

Conducted and coordinated daily and weekly training events for all newly assigned personnel

Maintained strict accountability and control over $50,000 worth of Army equipment with zero loss.

Organized and coordinated office operations, procedures and resources to facilitate organizational effectiveness and efficiency by securing the resources needed for task performance

Assigned and monitored clerical and administrative tasks and responsibilities among office staff

Ensured filing systems were maintained and current; implemented office policies, procedures and ensured compliance; maintained safe and secure working environment

Training and Development:

Trained over 100 junior and senior Non-Commissioned officers on sponsorship during the organization events and educated civilian employees on the Employee Assistance Program (EAP)

Identified and interpreted information to solve problems and develop plans and courses of action in execution and implementation within regulatory guidance

Trained unit personnel so that they were able to take over duties which pertained to the Total Army Sponsorship Program

Communication:

Served as a senior staff level spokesperson who communicated policies and programs at conferences or meetings; excellent diplomacy and negotiating skills

Implemented and supervised share drive knowledge and share point access which enhanced data sharing resources that increase awareness and availability 100% for over 600 personnel

Managed internal and external personnel at all levels via telephone and email to ensure successful communication via actively listening and probing questions

Mental and Emotional Resiliency:

Maintained an exceptional level of awareness and concentration during combat operations as a Petroleum Laboratory Sergeant and provided continuous lab support for over 2000 vehicle systems

Exhibited flexibility and adaptability during day to day interruptions and hostile working conditions, able to negotiate with unpredictable customers and erratic working patterns

EMPLOYMENT HISTORY

Instructor/Administrative Manager, U.S. Army, Ft. Eustis, VA, TRADOC, NOV 2015 to APR 2016, 40+ Hours

Provided all instructional and hands-on training materials required to prepare for Warrior Leadership Course. Developed a performance evaluation system to ensure plans, goals, and objectives were met. Conducted surveys for training needs. Assisted in the evaluation of the overall organization by collecting, maintaining, and checking for accuracy in the reporting system data. Facilitated workdays for trainees, and recognized personnel for exceptional performance. Managed administrative support operations and ensured all school packets were prepared and completed before departure for training. Reviewed and implemented incoming policy directives, ensuring compliance with the Army Training Program. Maintained detailed academic records, including updated test scores and awards throughout the course.

Maintained, viewed, and processed personnel related documents with performance evaluations with completion of the Resolute Leaders Course.

Successfully maintained 100% pass rate within the Army Training Department and assisted with preparing personnel supply/equipment and administrative documents

Completed periodic independent system evaluation briefings, reports/analysis, and developed recommendations for management improvements.

Administrative Support Coordinator, U.S. Army, FT. Hood, TX, 3RD CR, MAY 2015 to NOV 2015, 40+ Hours

Performed administrative duties for a deployable contingency operations division. Monitored the Army Career Tracker website to manage the logistics of personnel and update the strength status reports. Analyzed the information obtained for new personnel. Provided professional development opportunities, career counseling, and guidance to personnel within the division. Oversaw personnel progression and recommended alternatives to assist advancement. Processed a variety of assignment orders using office system software to assist in expediting the inbound personnel check-in activity. Delivered customer service assistance for inquiries/concerns involving newly assigned departments. Identified discrepancies with administrative paperwork and initiated corrective action to ensure continued operations. Performed various administrative tasks for the department: data entry, customer service, personnel actions, preparing arrival packets, personnel evaluations, individual training, and professional development agendas. Assisted in monitoring on the job training of employees.

Trained the company’s Personnel Management department on activity related to the Total Army Sponsorship Program

Recorded data for each personnel using a computer software to complete and revise forms for the Total Army Sponsorship Program.

Performed technical and administrative support for outside departments in support of integrated projects

Established a performance measurement system and completed performance appraisals monthly

Administrative Support Coordinator, U.S. Army, FT. Hood, TX, 3RD CR, MAY 2014 to MAY 2015,

40+ Hours

Delivered briefings to countless personnel during newcomer orientation. Generated reports showing the development of training projection of the incoming and outgoing personnel. Assigned sponsors to all incoming personnel, forward request to HR specialists, and served as the liaison for assigned personnel and department leaders. Trained over 100 junior/senior Noncommissioned Officers (NCO) on sponsorship during a NCO Professional Development course. Supervised 30 subordinates; assisting promotion, leadership skills, and future direction. Maintained the Sexual Assault Prevention/Sexual Harassment (SHARP) program in coordination with the Equal Opportunity Office. Advised Senior Leaders on leader-subordinate relations, subordinate development, and diversity. Recommended programs to promote awareness of personnel differences, and the value of meeting the needs of each subordinate. Attended related training courses, conferences, and meetings as directed.

Processed over 846 personnel to obtain information accessible online.

Accurately maintained accountability of $5K with zero loss.

Flawlessly in-processed over 846 military personnel; coordinating duty locations and supply/equipment issue.

Led the Equal Opportunity (EO) program, encouraging leaders to function in a diverse management environment.

Operations Manager, U.S. Army, FT. Hood, TX, 3RD CR, MAY 2013 to MAY 2014, 40+ Hours

Supervised and assisted over 100 military personnel in completing initial in-processing. Monitored medical and dental within the data application system to ensure all scheduled services are completed/updated and current medical status is reflected accordingly. Analyzed statistical data for fuel coming and leaving. Ensured all medical documentation received from the medical team is uploaded to corresponding electronic records. Recorded personal information and organized records in accordance with assigned departments. Reviewed orders to ensure inbound personnel were properly relocated. Verified leave forms to confirm vacation schedules; updated the operations tracker accordingly. Communicated reception and integration update with strong customer service to the Executive Officer while recommending direction for newly assigned personnel and assisted personnel with developing strategies that met their training needs.

Appointed the Subject Matter Expert (SME) for advising incoming personnel on all administrative matters

Redeveloped the Standard Operating Procedures (SOP), which reduced lead times and increase production

Maintained strict schedules for 100 personnel without a single shortfall

Provided assistant with administrating new development program meeting certification deadlines

Petroleum Laboratory Manager, U.S. Army, Ft. Shafter, HI, JAN 2013 to MAY 2013, 40+ Hours

Managed the Petroleum Laboratory Operations: including life cycle logistics, personnel control, quality assurance, and administrative activity. Received samples from the division and conducted various test on petroleum products. Utilized the Laboratory Information System (LIMS) to develop detailed reports for the customer, with recommendations for fuel use. Reviewed laboratory testing specifications, military standards/procedures, and correspondence from the Executive Officer. Controlled the professional growth and develop of laboratory personnel: supervising, mentoring, training, and formulating monthly performance evaluations. Calibrated laboratory equipment on a daily, monthly and yearly basis; updating related equipment reports.

Accounted for laboratory supply/equipment, valued at $700K; including management of the maintenance program.

Maintained detailed laboratory records to meet inspection and certification requirements.

Conducted change of command inventory inspections, at 100% accountability.

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