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Customer Service Administrative Assistant

Winston-Salem, NC, 27127
$10.00 hr
March 26, 2018

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Essie Miller

*** ********* ******* ******

Winston-Salem, NC 27127



Experienced office administrative, sales, and customer service professional. Proficient Microsoft Windows and database entry. Associate Degree in Healthcare Administration.


Food Service Current

Professional Solutions Winston-Salem, NC

Cleaned equipment and work area to ensure cleanliness and functional operation

Portioned and served food

Verification Specialist 2016-2018

Advanced Home Care High Point, NC

Verified insurance coverage for patients requesting durable medical equipment

Accessed insurance information from data base

Estimated cost of equipment for customer rental or purchases of equipment

Tax Preparer (Seasonal) 2015-2016

Jackson Hewitt Winston-Salem, NC

Interviewed clients to obtain information on taxable income and deductible expenses

Used all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum

Prepared simple to complex tax returns for individuals or small businesses

Computed taxes owed or overpaid, using adding machines or personal computers, and completed entries on forms, following tax form instructions and tax tables

Furnished taxpayers with sufficient information and advice to ensure correct tax form completion

Office Administration 2009-2013

Lutheran Services Winston-Salem, NC

Filed and maintained records

Answered, screened, or forwarded calls, providing information, taking messages, or scheduling appointments

Greeted visitors, determined nature and purpose of visit, and directed to destinations

Scheduled appointments and maintained and updated appointment calendars

Heard and resolved complaints

Sales Representative 1976-2008

Dudley Products Kernersville, NC

Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders

Recommended products to customers, based on customers' needs and interests

Answered customers' questions about products, prices, availability, product uses, and credit terms

Estimated or quoted prices, and delivery dates

Education and Certification

Transcription Specialist Certification 2017

Weston Distance Learning

Associate of Arts: Healthcare Administration 2010

University of Phoenix

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