Customer Service Administrative Assistant
Resume:
Essie Miller
Winston-Salem, NC 27127
************@*****.***
PROFILE
Experienced office administrative, sales, and customer service professional. Proficient Microsoft Windows and database entry. Associate Degree in Healthcare Administration.
PROFESSIONAL EXPERIENCE
Food Service Current
Professional Solutions Winston-Salem, NC
Cleaned equipment and work area to ensure cleanliness and functional operation
Portioned and served food
Verification Specialist 2016-2018
Advanced Home Care High Point, NC
Verified insurance coverage for patients requesting durable medical equipment
Accessed insurance information from data base
Estimated cost of equipment for customer rental or purchases of equipment
Tax Preparer (Seasonal) 2015-2016
Jackson Hewitt Winston-Salem, NC
Interviewed clients to obtain information on taxable income and deductible expenses
Used all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum
Prepared simple to complex tax returns for individuals or small businesses
Computed taxes owed or overpaid, using adding machines or personal computers, and completed entries on forms, following tax form instructions and tax tables
Furnished taxpayers with sufficient information and advice to ensure correct tax form completion
Office Administration 2009-2013
Lutheran Services Winston-Salem, NC
Filed and maintained records
Answered, screened, or forwarded calls, providing information, taking messages, or scheduling appointments
Greeted visitors, determined nature and purpose of visit, and directed to destinations
Scheduled appointments and maintained and updated appointment calendars
Heard and resolved complaints
Sales Representative 1976-2008
Dudley Products Kernersville, NC
Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders
Recommended products to customers, based on customers' needs and interests
Answered customers' questions about products, prices, availability, product uses, and credit terms
Estimated or quoted prices, and delivery dates
Education and Certification
Transcription Specialist Certification 2017
Weston Distance Learning
Associate of Arts: Healthcare Administration 2010
University of Phoenix
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