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Customer Service Manager

Location:
Macon, GA
Posted:
March 26, 2018

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Resume:

Erica Brown

Property Manager - Mercer Storage

Macon, GA 31210

ac4xn3@r.postjobfree.com

478-***-****

Work Experience

Property Manager

Mercer Storage

June 2013 to Present

• Fulfill day-to-day office operations and ensure all site practices follow company policies

• Generate steadily increasing sales revenue from grassroots marketing practices

• Deliver a steadily increasing occupancy rate (currently 95%)

• Cultivate and sustain long term client relationships

• Train and supervise relief personnel; direct and supervise contracted personnel

• Increased positive reviews by providing valuable, solution-based customer service

• Attain and exceed goals set by upper management

Achievements: Promoted to Property Manager December 2013 Pricing & Signage Coordinator/CSS

Dick's Sporting Goods

August 2011 to June 2013

• Accountable for accurate signage throughout the store and minimal pricing and markdown issues

• Held managerial override authority concerning register transactions

• Sustain correct cash balances throughout employment

• Meet and exceed sales goals set by management

• Respond to and direct incoming calls to proper destination

• Answer consumer inquiries and stay current on product information Achievements: Promoted to Customer Service Specialist Dec 2011; Employee of the Month Feb 2012; Promoted to Pricing and Signage Coordinator May 2013 Education

Associate of Applied Science in Business Management Central Georgia Technical College

December 2017

Diploma in Business Management

Central Georgia Technical College

December 2017

Certificate in Human Resource Management

Central Georgia Technical College

December 2017

Certificate in Management and Leadership

Central Georgia Technical College

December 2017

Certificate in Service Sector Management

Central Georgia Technical College

December 2017

Certificate in Technical Management Specialist

Central Georgia Technical College

July 2017

College Preparatory

Central High School

June 1998



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