Customer Service Manager

Location:

Macon, GA

Posted:

March 26, 2018

Contact this candidate

Resume:

Erica Brown

Property Manager - Mercer Storage

Macon, GA 31210

*******@*****.***

478-***-****

Work Experience

Property Manager

Mercer Storage

June 2013 to Present

• Fulfill day-to-day office operations and ensure all site practices follow company policies

• Generate steadily increasing sales revenue from grassroots marketing practices

• Deliver a steadily increasing occupancy rate (currently 95%)

• Cultivate and sustain long term client relationships

• Train and supervise relief personnel; direct and supervise contracted personnel

• Increased positive reviews by providing valuable, solution-based customer service

• Attain and exceed goals set by upper management

Achievements: Promoted to Property Manager December 2013 Pricing & Signage Coordinator/CSS

Dick's Sporting Goods

August 2011 to June 2013

• Accountable for accurate signage throughout the store and minimal pricing and markdown issues

• Held managerial override authority concerning register transactions

• Sustain correct cash balances throughout employment

• Meet and exceed sales goals set by management

• Respond to and direct incoming calls to proper destination

• Answer consumer inquiries and stay current on product information Achievements: Promoted to Customer Service Specialist Dec 2011; Employee of the Month Feb 2012; Promoted to Pricing and Signage Coordinator May 2013 Education

Associate of Applied Science in Business Management Central Georgia Technical College

December 2017

Diploma in Business Management