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Human Resources Employee Relations

Fort Mill, SC
March 26, 2018

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**** ****** **** **. ********* NC 28278 704-***-****


History of orchestrating successful Human Resources/Operational strategies designed to drive organizational success.

Proven track record of leadership of HR and Recruiting teams with 10 years in progressive roles for a national service provider.

Refined relationship-building skills and experienced with working collaboratively with C-level executives in interactive partnerships to ensure satisfaction and success.



Director of Human Resources/Operations 2012 – 2018

Worked closely with the Business President and the Vice President of Human Resources to properly align the strategic business plan with HR long range objectives for the organization.

Set annual objectives for five coast-to-coast HR/Recruiting teams that aligned with business goals and fostered strong communications focused on continually improving the overall culture of the organization.

Maintained in-depth awareness of legal requirements related to day-to-day management of employees, mitigating risks and ensuring regulatory compliance, partnering with the legal department as needed/required.

Guided a shared services program to administer to the needs of five business units and over 4,000 employees.

Managed and resolved escalated complex employee relations issues and conducted investigations.

Utilized knowledge of employment-related laws, Total Rewards schemes/offerings, and compensation/payroll guidelines governing the states in which the company conducted business.

Mentored and coached HR managers, worked with business executives in conducting periodic reviews of performance and provided input to VP of HR for succession planning.

Provided guidance to multiple full life cycle recruiting teams and directly interviewed and placed exempt management and executive candidates for open positions.

Consulted regularly with client C-level stakeholders with focus on building trusted client partnerships.

Served as the first line advisor to field HR on all employee relations matters and determined when internal corporate and/or legal advice is needed.

Analyzed HR trends and metrics to develop recruiting solutions, initiatives and policies.

Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention. .

Provided guidance and input on benefits administration, compensation schedules and business unit restructures.

Identified training needs for team members and composed individual executive coaching developmental plans.

Participated in evaluation and sales promotion for new prospective business clients.

Managed the payroll budget for exempt and non-exempt personnel.


HR Generalist 2007 – 2012

Led a team of human resources representatives, trainers and recruiters to administer to the staffing needs of a large retail distribution center with over 900 temporary personnel. Conducted day-to-day operation of a full-cycle recruiting office to fill open positions, exempt and non-exempt. Accountable for all HR functions (hiring, on-boarding, terminations, investigations, grievances, conflict resolution, disciplinary action, performance reviews, safety). Resolved complex employee relations issues. Conferred with VP of HR of any pertinent issues that required elevation. Planned and implemented annual employee satisfaction survey. Provided weekly data scorecards highlighting retention and turnover to senior client leadership. Managed training program to execute job training for new associates. Partnered with associate floor supervision to ensure productivity standards for employees were met and maintained.

USC Consulting Group

Project Consultant 2006-2007

Facilitated consultation projects by offering technical expertise, preparing reporting and communicating recommendations. Observed task completion and use of project resources systemically. Collected and documented performance data. Complied with project goals via data validation. Drafted reports by gathering, analyzing and summarizing trends and information. Presented findings to client decision-makers and provided methods to shrink cost and reduce waste. Coordinated with leadership to develop solutions.

Belk Department Stores, Inc.

Divisional Staffing/IT System Analyst 2004-2006

Implemented new scheduling and timekeeping process for twelve department store locations for the Central Division (NC & SC). Functioned as a liaison between store locations and Corporate IT management for roll out. Trained store personnel in the field on new scheduling software and biometric timekeeping system. Collaborated with store managers to develop and execute staffing plans and activities to hire qualified individuals. Reviewed staffing levels at each store within the assigned territory. Composed communication to Store Managers regarding staffing budgets. Coordinated appropriate scheduling of store hourly associates to maximize profitability. Conferred with Divisional HR leaders weekly on status of pilot program.


Store Operations Manager 2002-2004

Responsible for recruiting and workforce management. Partnered with corporate shared services with human resources concerns. Managed workflow of Customer Service, Point-Of-Sale and Receiving Departments. Ensured staffing levels were appropriate and functional. Developed and administered short and long term operating budgets in conjunction with other distribution and corporate division staff. Provided strategy for business operations.



Human Resources Policies & Procedures


Decision Making

Strategic Thinking

Shared Services Administration

Talent Acquisition/Recruiting

Employee Relations


Compensation Review

Succession Planning

Risk Management/Mitigation

Workforce Development

Change Management

Process Improvement

Multi-Site Operations

Budgetary Oversight


Client Collaboration and Partnership

HRMS Systems (Kronos, Peoplesoft, ADT)

Data Analysis

Distribution and Logistics

Industrial Safety

Lean Manufacturing Principles


Mercer University, Macon GA

Bachelor of Arts, Psychology

North Carolina State University, Raleigh, NC

Six Sigma Green Belt Certification

Columbia College, Columbia SC

Paralegal Certification

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