***A W. Norris St
Philadelphia, PA 19122
Bring my 28+ years of experience to work for your environment. Specialized in maintenance and operation of Polycom video conference equipment over the last 14yrs. I've gained exceptional knowledge in PC Hardware/Peripheral troubleshooting and support as a bonus to your needs. Experience with Microsoft Windows environments. Exposure to Linux and Macintosh Operating environments as well.
Video-conference Coordinator Phila, PA 11/2004 – 1/31/2018 Blank, Rome LLP
Maintain, update and operate Polycom codecs, Extron switchers and various video conference equipment for an international law firm in a challenging, fast-paced legal environment. Helpdesk duties lessened, but never completely went away. Still took part in PC configuration, moves, swaps, upgrades, etc.
Crestron touch panels
Hi-Def wall mounted & Polycom Eagle Eye portable cameras
DSPs [Digital Sound Processors]
Offices; PHL, NY, DC, Princeton, Pittsburgh, Tampa, Ft Lauderdale, Cincinnati, LA, Shanghai, and Brussels
MS-Office versions out to 365
IBM-Lenovo Laptops to Surface Pro III’s
Desktop PC’s were white box/generic and then Dell and finally MS Surface Pro III’s.
Notify appropriate vendors of issues
Desksite/Worksite – Helpdesk Ticketing/Document Management
100% Responsible for Video-conference equipment inventory
Help Desk Technician Phila, PA 8/2000 – 11/2004 Blank, Rome LLP
Help Desk levels 1 & 2. Hardware/Software and peripheral deployment and troubleshooting + Audio/Visual and Video Conferencing setups in an MS-Windows 2000/NT environment. I was part of a 6 man team servicing 1,200+ users in a challenging, fast-paced, legal environment.
Desktop PCs were white-box/generic
Various Laptop manufacturers
MS-Windows 2000, XP & Vista
VNC remote viewer software to take control of user machines
In-house helpdesk ticketing system
PC Technician Phila, PA 9/1995 – 6/2000 Judge Technical Services
Various contract positions throughout the Philadelphia area at various clients. PC hardware, application support, and network connectivity support as well.
PC Technician Phila, PA 11/1993 - 9/1995 Blank, Rome, Comisky & McCauley
Supported the day to day needs of 500+ users in a mid-sized Legal Environment plus audio/visual setups. The legal environment is fast-paced at this level, and not for the faint of heart. The focus is to grow the firm into a larger, more competitive venture in as little time as possible. Luckily, the technology was just beginning to get complicated. Windows 3.1 was state of the art!
PC Systems Liaison Phila, PA 1/1989 - 11/1993 HHL Financial Services\ Hayt, Hayt & Landau
7 PCs as a test for migrating from a mainframe environment. Also handled all modular equipment problems including phones, fax, dumb terminals, copiers, etc. Responsible for training personnel on PC hardware and software usage. Maintained a link between PC's and mainframe. Also maintained a link between dumb terminals and Hub in NYC. Also ran credit reports. This was a split company. A collections agency as well as a small law firm. To say I wore multiple hats would be an understatement.
Fred Pryor Seminars [CareerTrack]
How to Deal with Difficult People 08/26/16
Compu Master 1-day Seminar Courses
Giving Exceptional Customer Service Philadelphia, PA 6/2003
Implementing MS Windows 2000 Pro/Server Philadelphia, PA 1/2003
MS Windows 2000 Network & OS Essentials Philadelphia, PA 11/2002
Supporting,Troubleshooting & Optimizing Win 2K Philadelphia, PA 5/2002
PSI Institute (Programming Systems Institute of NY) Philadelphia, PA 11/1986 - 5/1987
Instruction in the following computer languages; Cobol and RPG II. Also instruction in Dbase and VSE. Multiple Achievement awards were granted during graduation. Although I successfully completed the course, I found programming less attractive than computer hardware.
Abraham Lincoln High Philadelphia, PA 06/1982
References available upon request.
Interests & Hobbies
My main interests are drumming, motorcycles, bicycling and computers centering on the Linux operating system. I've been a drummer for as long as I can remember, and have traveled this country and Canada multiple times. I've been on the Jenny Jones television show, played Lollapalooza in 1995 and have been written about in articles both newspaper and print/online magazines. Jack Osbourne of TV's the Osbournes has even worn my old band's t-shirt in their reality TV show. I have built and tweaked my own systems since the Commodore 64 days.