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Customer Service Administrative Assistant

Edmonton, AB, Canada
March 26, 2018

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Gurwinder Kaur

Mobile: 780-***-****



Diploma in Human Resources College of New Caledonia A

Diploma in Multimedia Xplora Design Skool A

Bachelors in Economics Guru Nanak Dev University A

12th Grade Punjab School Education Board A

10th Grade Holy Heart Schools A


A hard working professional who has completed B.A. (with Economics and Public Administration) from Guru Nanak Dev University, Amritsar and post secondary diploma in HRM from College of New Caledonia, Prince George BC. Endowed with a passion for winning as evinced through demonstrated excellence in the academic and extracurricular areas. Acquired practical training through various academic assignments and projects. Keen learner with constant zest to acquire new skills. Team player with strong analytical and leadership skills.


Knows Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.

Am also comfortable with Microsoft Outlook.

Good interactivity with professional softwares as Adobe Illustrator, Adobe Photoshop, Corel Draw, Flash, Adobe Dreamweaver, HTML, 3Ds Max, Maya, After Effects and Z Brush.

Have hands on knowledge about SAP and People’s Soft.

Also comfortable with Internet browsers and electronic mail.

Data Analysis, Researching, Communicating, Writing, Critical-thinking, Problem Solving.


Working as a Customer Service Ambassador at Carillion Canada.

September 2016- Current

Ensures the efficient and secure induction of passenger baggage onto baggage belts.

Oversees queuing in a variety of facilities to facilitate orderly processing of passengers with a strong technology presence.

Responsible for ensuring the integrity of the weight and imaging procedures for Transborder baggage.

Ensure that YEG computers, scanners and kiosks operate at peak efficiency, that issues are documented, tracked and new software and technologies are implemented and monitored through the course of the day.

Proactively identifies, instructs and provides way-finding to connecting passengers through the In-Transit Pre Clearance Facility.

Demonstrates the flexibility to enact contingency plans during irregular operations and perform all other duties as belts.

Worked as a School Bus Driver at Southland Transportation.

April 2016-September 2016

Drive kids to and from school safely.

Complete log books and pre trip reports before and at the end of the day.

Inform parents or school board about any emergencies or situations regarding kids and routes

Work closely with dispatch for any new information.

Prepare according to the weather conditions to ensure safety of everyone.

Worked as a Purchasing clerk/ Administrative Assistant at Russell Food Equipments.

September 2013-April 2014

Prepared Invoices

Helped Purchasers in purchasing the items from different suppliers.

Communicate with suppliers from time to time regarding the orders.

Run reports on weekly basis to find a flaw in the inventory and update the purchasers and purchasing managers.

Update the system by correcting the prices of old items and adding new items and removing the ones that are discontinued.

Communicate with the courier companies to track the orders of the customers.

Worked as Administrative Assistant at Parbhat Enterprises Ltd. June 2013-April 2014

Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from shorthand, machine dictation and handwritten copy using computers.

Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations.

Schedule and confirm appointments and meetings of employer

Answer telephone and electronic enquiries and relay telephone calls and messages.

Determine and establish office procedures

Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person.

Record and prepare minutes of meetings.

Arrange travel schedules and make reservations.

Compile data, statistics and other information and may conduct research.

Supervise and train other staff in procedures and in use of current software.

Comply with Occupational Health and Safety Act.

Order office supplies and maintain inventory.

Worked as a Personnel Associate in Walmart. October 2012- December 2012

Identify current and prospective staffing requirements

Prepare and post notices and advertisements

Collect and screen applicants

Advise job applicants on employment requirements and terms and conditions of employment

Review candidate inventories and Contact potential applicants to arrange interviews

Recruit graduates of colleges, universities and other educational institutions

Co-ordinate and participate in selection and examination boards to evaluate candidates

Notify applicants of results of selection process and prepare job offers

Provided orientation to employees on their first day.

Conducted regular administrative tasks.

Acted as a middleman between Management and employees and provide them information they need to know.

Customer Service and multi-tasking a priority.

Performing everyday administration responsibilities.

Worked as a Department Manager at Walmart. August 2012- October 2012

Customer Service as priority.

Helped customers immediately.

Managed inventory and sales of the merchandise.

Worked and maintained healthy and safe environment.

Worked as a Connection Centre Associate at Walmart. September 2011- August 2012

Customer Service as a priority.

Helped customers out with the merchandise and answered their queries.

Tried to get sales out for wireless devices.

Kept a keen eye on inventory.

Worked as a Program Coordinator/ Customer Service Representative/ Receptionist at

Prince George Youth Soccer Association. May 2011- March 2012

Informed clients about the new programs.

Registered children in the soccer programs, work on excel, outlook etc.

Handled cash, debit cards and credit cards.

Entered all the relative data in the system and update it.

Worked as an Assistant Manager at Zorawar Enterprises, Victoria Street.

February 2011- April 2012

Ordered and stocked up the inventory.

Handled all the customers and employee concerns.

Handled all the reports and paper work of whole day shift.

Look for the new and old employee’s training needs and worked accordingly on it.

Interacted with head-office or district supervisor whenever the need arises to discuss the situation.

Volunteer Experience

Also work at Sikh Temple during summer camps as a volunteer and help community in various activities such as Sikh Parade.

I am a part of Canadian Cancer Foundation Volunteer group and take part in the activities every year to raise fund for the awareness during Daffodil Month.

Helped International Department in welcoming new students during new semesters at CNC College.

Walk them through in College campus and show different facilities.

Help them in setting up their bank accounts, Id's, student union passes etc.

Help the department in the time of need to inform students about activities planned for time ahead.

Assisted my instructor Jeff Russ in his project as Project Manager.

Worked in tight deadlines.

Cooperated with the instructor and helped class fellows in meeting their targets and in well defined manner.

Worked on Excel to calculate the points of all class fellows.


Got 7 Bands in IELTS Result showing English language proficiency.

Was a merit holder in matric and got First Division in Graduation in all the semesters.

Selected for anchoring in annual day programmes of the school and college.

Passed my Post Graduate Diploma in Human Resources Management from College of New Caledonia with Honours.


Available on Request.

Contact this candidate