Customer Service Sales

S H E R Y L G . B A E Z A

Al Rigga Street, Deira, Dubai - UAE +971-**-***-****; **********@*****.*** and adept at working with

SUMMARY

Over ten years of increasing responsibility in the employment services industry. Highly organized and detailed oriented; had successfully managed projects involving different flexible, quality driven professional business units and customer service oriented.

Has technical training skills gained to improve logistic knowledge and procedure. Knowledge of SAP, basic finance, business analytics and reporting

Highly motivated with a solid work ethic. Goal and deadline oriented multiple teams and senior executives.

HIGHLIGHTS

Office Management

Teambuilding & Supervision

Report &Document Preparation

Communication

Planning & Purchasing

Inventory Management & Report

Sales & Customer Service

Knowledgeable in SAP

Proficient in Office Technology

EXPERIENCE

ADB Safegate, Dubai UAE Jun 2015 till Dec 2016

Administrative Officer - Customer Support

In-charge in monitoring and providing monthly reports due to supplier/vendor. Maintain updated record of invoices and contracts

Facilitate the communication with the technical team on the ground for the timely recording of attendance/timesheets for billing purposes on weekly/monthly basis.

Overall responsible in building a sustainable relationship and customer service function by taking an active role in the team that manage the full process order to dispatch to ensure that customer requirement are met

Warehouse management

Maintenance of customer database

Provided outstanding support to executives and sales team complex and frequently changing travel arrangements and coordinate meetings.

Slashed administrative cost by negotiating pricing/bid on the fees for Abu Dhabi Br., while ensuring services, operations efficiency and profitability of the business unit is maximized in compliance to ADAC general requirement to fitting-out guidelines and rules

Act as the PRO and established good working relationships with customers/clients and developed strong network at DSOA Government Authorities, ADAC (Abu Dhabi Airports Company) DWC and Dubai Airports to ensure that all business needs are met on time without delays; (Visas, Insurance and Airport Gate Passes, trade licenses, office and warehouse lease renewals) ARC International Middle East

Ras Al Khaimah, UAE

Oct 2012 till May 2015

Office Administrator/HR Assistant

CEO’s Executive Assistant and act as a point of contact of the Executive Team

Manages and maintain CEO’s complex calendar and travel requirements and expense reports

Provided exceptional support to management team and co-workers which increased overall efficiency.

Achieved appreciation letter for arranging group meetings; coordinated team events at the best economical locations and budget range

Provides efficient administrative support to other departments and external interfaces of the company for the smooth functioning of the office which is highly admired by Manager

Demonstrated excellent abilities in customer orientation by assisting the sales and marketing department in promotional activities and campaign, order processing and distribution

Provide logistic support to Sales & Marketing Team; Keeping record of SLA monthly reporting and tracking sheets of Customer/Distributors scorecards

Manages all contracts related to Administrative services and evaluate pricing/budgeting all records for each contract prior to renewal

Assist in reviewing and updating policies and procedures manual & forms as and when required i.e.; Business Travel Policy, Leave application and attendance process; recruitment and relocation processes, and structural charts for EMEA by using Visio 2003 software

Manages the front desk. Greeting visitors/customers and addressing their queries and assisting them. PRIMA GOLD JEWELLERY LLC, Dubai, UAE April 2007 till Aug 2012 Sales & Purchasing Coordinator

Directly reporting to Managing Director and Regional Sales Manager & provide administrative support to Top Management and handle confidential information.

Responsible for preparation of Company Agreement, Contract & Proposals as to the distribution of products adhering to company’s terms and condition.

Has direct contact with supplier & vendor. Sourcing new innovative products in line at a range and with company’s strategic objectives & marketing activity securing the best cost price & terms and ensure that products supplied are suitable in the market. In-charge in the purchase orders and delivery schedules to ensure smooth operation of the distributed products.

Handled and maintain client accounts. Prepares Monthly Inventory and Sales Report. Cost & Stocks Analysis report. Stock distribution and logistics. Process shipping export & import documents.

Prepared regular report & summaries of accounting activities and check customers’ credit ratings.

Verify recorded transaction & report irregularities and maintained aspects of accounting and marketing data processing for the company. Credit control and collection of accounts payables and receivables & supervised inventory control.

Prepared costing for the imported & locally purchased goods; Prepare selling rate for the same.

Prepared product conceptual designs & layout in compliance with company’s standard policy for advertising. And working closely with clients and suppliers for brand promotion, offers and events. Liaising with marketing and operations for the planning of promotional activity (event & exhibitions & product launching).

Managed all marketing plan activities within the agreed marketing budget in aspects of print production, receipt & distribution and maintain a professional relationship that meets company core values.

Facilitates shows and exhibitions the company participated within the country for Sales, Marketing and Advertising purposes and developed cost efficient-enhancing workflow that involved sales, production, branding, merchandising, sales force, marketing, client relations, accounting and any others.

Execute and analyze the success of marketing campaign and advertisement made through online, corporate events & trade shows participation whilst working closely with the sales & marketing team to discuss/suggest ways & methods that can help achieve the target and maximum output at a given period of time in accordance with customer needs and satisfaction levels. EDUCATION

DIVINE WORD COLLEGE OF LEGASPI, Legaspi City, Philippines 1998 Bachelor of Science in Commerce – Business Management Concentration on Business Management, Entrepreneurship, Basic Accounting and Business Law PERSONAL DETAILS

Religion : Catholic

Nationality : Filipino

Visa : Visit Visa

License : UAE Driving License

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