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Administrative Assistant Customer Service

Springfield Gardens, NY
March 26, 2018

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**** ****** ******, #***, ****** Hill, NY ***** Tel: 860-***-****


Experienced and licensed Real Estate Consultant with concentration in Property Management and Real Estate - Worked directly with the Board of Directors of Condominium Associations, owners and customers to manage the day to day operations. Assisted in managing contractors and vendors.

Excellent organizational and general administrative skills

Computer proficiency includes Microsoft Office, Outlook, Yardi, Caliber and Eagle Law

Work Experience

Sutherland Global Service 7/2015 - 12/2017

Advanced Service Representative

Worked with customers to ensure that they are given the best customer service experience possible; provides technical support to resolve issues with customers’ equipment, answered incoming calls with the purpose to resolve customers’ issues pertaining to billing, new services, existing services, promotional offers.

Daniel M. McCabe, Esq. LLC, Stamford, CT 9/2014 – 11/2014

Administrative Assistant (Temp)

Work directly for Attorney Daniel M. McCabe

Prepare legal documents for Real Estate closings using Eagle Law System

Assist with the distribution of trust and will documents by sending them to clients and filing

Prepare correspondence and perform other administrative duties as needed

Follow-up calls to appraisers, title companies, lender and realtors

Schedule closings assuring all required parties are present

Schedule appointment for attorney

Agnelli Real Estate, East Hartford, CT 5/2012 - 7/2015

Real Estate Sales

PMC Property Management, New Haven, CT 11/2013 - 1/2014

Property Manager

Oversaw the daily operation of a portfolio of 9 properties reporting directly to the Area Director. Prepared weekly reporting of rent rolls, coordinated move-in move-out inspections, prepared punch list and coordinate necessary repairs with contractors. Supervised a staff of 3 office employees and 2 Maintenance personnel.

Westford Real Estate Management, Vernon, CT 1/2008 – 10/2013

Contract Coordinator

Assisted with the management of 16 separate Condominium Associations and related properties

Advised Condominium Associations’ Board of Directors on status of development – made recommendations as regarding status of maintenance and specific contractors -

landscapers, painters, roofers, snow-plowers and janitorial service for common areas etc.

Responsibilities included assisting in the management of contractors and vendors, including requests for and review of proposals, negotiating contracts, coordinating simultaneous work and reviewing compliance with insurance rules and other relevant rules

Reviewed invoices for compliance with contracts and work performed, prepared check requests with required back-up for accounting

Preformed administrative assistant functions as required

Seemore, East Hartford, CT 7/2006 – 12/2007

Realtor Associate/Office Assistant

Performed Human Resources and Administrative duties for management

Scheduled appointments and prepared advertisements for open houses for Realtors

Helped recruit potential Realtors to join and processed required documents for new agents

Processed payroll and performed other administrative functions

Ocean View Int’l Realty, Miami, FL 4/2002 – 7/2008


Real Estate Sales

The Palace Condominium, Miami, FL 6/1994 - 8/2004

Administrative Assistant/Assistant Property Manager

Performed administrative duties for the Condominium Association and on-site Property Manager

Performed interim managerial services on several occasions, supervised a staff of 30 employees

Implemented and created a filing system for Association files

Maintain Association corporate and unit owners’ files

Created and implemented follow-up system for lease agreements, parking space rentals, and storage space rental

Helped implement, update, and maintain company database

Tracked and recorded unit owners and customers service requests

Performed follow-up customer service satisfaction calls

Prepared meeting packages, prepared mass mail-out

Processed new employees’ application, coordinated drug testing and background check, created and maintained related files

Processed new owners and renters applications, scheduled background check and administered the orientation for new residents.

Prepared monthly move-in and move-out reports, updated guests access system. Activated and deactivated gate remote controls

Prepared correspondence

Received and processed monthly Homeowners Association checks

Processed work orders

Responsible for ordering office supplies

Reserved and coordinated functions/parties for Association Clubhouse and arranged valet services for these functions


2006 Century 21 Real Estate School Wethersfield, CT

Real Estate Principles and Laws

2002 Goldcoast School of Real Estate Miami, FL

Real Estate Principles and Laws

1979 -1981 Montserrat Technical College Montserrat, W.I.

Assoc. Degree - Business Management

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