Customer Service Human Resources

SANTOSH PANDEY CHRP

** ******** ** **, *******, AB T3J 4W7 • +1-226-***-**** ***************@*****.***

Career Summary

Result oriented and high performing human resources professional with experience in consulting, recruitment, customer service and sales. I have worked with fortune 500 companies and have contributed to its objective. My dedication and ability to work well under challenging situation have helped me perform consistently. Also, it helped me win several awards and recognition from the management. I value hard work, integrity, consistency and boldness.

Education

Jan 2014 - Aug 2015 Post Graduate

Lambton College Sarnia ON

This course helped me in gaining knowledge and understanding of all areas of human resources and business management

Skills

Skills

Computer skills

Sourcing, interviewing, screening, scheduling, job posting, time management, strategic recruitment, negotiation, analytical, data & portfolio mgmt, cold calling, headhunting, HR, talent management, research, customer service, communication, interpersonal, analytical

MS Office (Word, Excel, PowerPoint), CRM, Internet search engine, MS Outlook, HRIS, Salesforce, TMS (Talent Management System), DEX, MIS, Fieldglass, Beeline, vendor management system (VMS), SAP HCM and SAP SuccessFactors (pursuing)

Professional Experience

Recruitment and Selection

End-to-end recruitment management; Interacting with the internal and external partners, understanding the requirements, recruitment, selection

Recruitment in junior, middle and senior level positions for corporate clients in IT and non-IT

industries. Recruitment for contract, contract-to-hire, and permanent roles

Develop job descriptions as per the business type and requirement

Work independently on domestic and international recruitment projects (Asia, Middle East, Europe) Expertise in social media sourcing using platforms such as LinkedIn, Facebook

Client and candidate follow-up on scheduling telephonic, video call, face-to-face interview Interview preparation by counselling the candidates on phone and in person at different stages of selection

Travel to other regions and participate in job fairs, social events to reach out candidates and represent the company

Expertise in job portals administration. Posting jobs on job portals and social media in structured format and maintain candidate database

Maintain monthly and quarterly MIS reports on opened positions and candidate status on information system

Provide solution focused services to internal and external stakeholders

Build and manage candidate inventories using applicant tracking system

Business Development

Conduct research, generate leads, developing client base and business by approaching and signing up to partner with the client.

Develop the content for new website by creating surveys, collecting, analysing and selecting responses

Build and nurture strong personal relationships with clients

Consult with internal and external stakeholders and recommend appropriate strategies to increase business opportunities

Human Resources

Develop HR policies for the client and implement recruitment strategy for the new stores Identify knowledge, skills and abilities for various programs in Information Technology Work on end-to-end compensation and recruitment project

Work History

Baker June 2017 – Feb 2018

Macaulay’s Bakery, Charlottetown PE

HR Consultant (start-up project, volunteer) May 2017 – Sep 2017

Perfume Warehouse, Brampton ON

Technical Recruiter Jan 2017 – March 2017

Tekstaff, Toronto ON

Supervisor Nov 2014 – Nov 2016

Petro Canada, Sarnia ON

Project Coordinator (Fixed term contract) May 2015 – Nov 2015

Lambton College, Sarnia ON

Recruitment Consultant Feb 2013 – Dec 2013

Recruit Holdings Pvt. Ltd, Bangalore India

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