Technical Support Sales Representative
Resume:
RESUME
Agniva Halder
***/* ******** ******. ******* 134
Contact: 099******** / 083********
Email: *********@**********.*** / ********@*****.***
Objective: To pursue a highly challenging career in IT field, utilizing my proficiency, skills developed through my education, experience and keeping pace with the ever changing IT field by acquiring new skills, learning latest technologies and work with a team of top notch professionals for the growth of the Organization.
SUMMARY OF SKILL
PERSONAL SKILLS
Possess sound analytical and problem-solving skills.
Willingness to learn, Team facilitator
Capable of hard work
TECHNICAL SKILLS
PC Hardware Support Skill (Installation and Troubleshooting of PC Hardware devices)
O/S Support Skill (Installing and Managing Microsoft Windows operating systems, MAC OSX)
Networking Skill (Installation and Configuration of LAN, )
Software Skill (MS-Office, GW BASIC, Windows based software troubleshooting. )
EDUCATION & CREDENTIALS
ACADEMIC QUALIFICATION
Si. No.
Standard
Board/University/Institute
Year of Passing
Percentage
1.
10th
C.B.S.E
2002
49%
2.
12th
C.B.S.E
2009
46%
3.
B.C.A.
Sikkim Manipal University
2014
55%
PROFESSIONAL QUALIFICATION
Jetking Certified Hardware and Networking Professional Premium (1 year and 1month) from Jetking Infotrain Pvt. Ltd. (ISO 9001:2000 company)-Pursued Computer Hardware Support Skill certification.
EXPERIENCE
Worked as a Medical Sales Representative under Genmed Pharma Pvt. Ltd. from November 2002 to June 2004.
Key Responsibilities
Visiting Doctors and Medical Centers and increase product updates.
Collection of payments and orders.
Achieving sale targets.
Worked as a Office Assistant under Amco Pharmaceuticals from April 2005 to September 2008.
Key Responsibilities
Maintaining office administration.
Recruiting people for Sales & Marketing.
Resolving employees’ issues related to office.
Worked as a Technical Support Executive (level-2) under Limtex Infotech
from December 2009 to July 2010.
Key Responsibilities
Calling back customers for resolving technical issues.
Tracking support data.
Handling Technical Escalations.
Training people for technical and process knowledge.
Implementing innovations for up gradation of process.
Worked as a Sr. Technical Support Executive under Sutherland Global Services from March 2011 to June 2011.
Key Responsibilities
Calling back customers for resolving technical issues.
Tracking support data
Handling Technical Escalations.
Providing on-floor training to associates.
Worked as a Team Leader – Operations in Pecon Software Ltd. from March 2013 to May 2013.
Key Responsibilities
Process Planning.
Process Training.
Process Management.
Worked as a Technical Support Executive under Ansh Info Solutions since May 2014 to Feb 2015.
Key Responsibilities
Handling Inbound Technical Calls.
Calling back customers for resolving technical issues.
Tracking support data.
Handling Technical Escalations.
Worked as an Associate in Wipro BPO from March 2015 to October 2017.
Key Responsibilities
Following orders of new UK based customers.
Managing delayed and rejected orders to go live.
Following up and retain customers.
Working as an Associate in Tech Mahindra from January 2018.
ADDITIONAL INFORMATION
Father’s Name
Gobinda Halder
Date of birth
25.04.1986
Nationality
Indian
Marital Status
Single
Hobbies
i) Listening Music
ii) Playing Cricket
Languages Known
Language
English
Hindi
Bengali
Speak
Yes
Yes
Yes
Read
Yes
Yes
Yes
Write
Yes
Yes
No
Permanent Address
151/1 Nilachal, Birati
Kolkata-134
DECLARATION
I, hereby, solemnly declare that all the statements laid down above are true and genuine to the best of my knowledge and belief.
Place : (Agniva Halder)
Date: Signature
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