RESUME

Agniva Halder

***/* ******** ******. ******* 134

Contact: 099******** / 083********

Email: ac4xi0@r.postjobfree.com / ac4xi0@r.postjobfree.com

Objective: To pursue a highly challenging career in IT field, utilizing my proficiency, skills developed through my education, experience and keeping pace with the ever changing IT field by acquiring new skills, learning latest technologies and work with a team of top notch professionals for the growth of the Organization.

SUMMARY OF SKILL

PERSONAL SKILLS

Possess sound analytical and problem-solving skills.

Willingness to learn, Team facilitator

Capable of hard work

TECHNICAL SKILLS

PC Hardware Support Skill (Installation and Troubleshooting of PC Hardware devices)

O/S Support Skill (Installing and Managing Microsoft Windows operating systems, MAC OSX)

Networking Skill (Installation and Configuration of LAN, )

Software Skill (MS-Office, GW BASIC, Windows based software troubleshooting. )

EDUCATION & CREDENTIALS

ACADEMIC QUALIFICATION

Si. No.

Standard

Board/University/Institute

Year of Passing

Percentage

1.

10th

C.B.S.E

2002

49%

2.

12th

C.B.S.E

2009

46%

3.

B.C.A.

Sikkim Manipal University

2014

55%

PROFESSIONAL QUALIFICATION

Jetking Certified Hardware and Networking Professional Premium (1 year and 1month) from Jetking Infotrain Pvt. Ltd. (ISO 9001:2000 company)-Pursued Computer Hardware Support Skill certification.

EXPERIENCE

Worked as a Medical Sales Representative under Genmed Pharma Pvt. Ltd. from November 2002 to June 2004.

Key Responsibilities

Visiting Doctors and Medical Centers and increase product updates.

Collection of payments and orders.

Achieving sale targets.

Worked as a Office Assistant under Amco Pharmaceuticals from April 2005 to September 2008.

Key Responsibilities

Maintaining office administration.

Recruiting people for Sales & Marketing.

Resolving employees’ issues related to office.

Worked as a Technical Support Executive (level-2) under Limtex Infotech

from December 2009 to July 2010.

Key Responsibilities

Calling back customers for resolving technical issues.

Tracking support data.

Handling Technical Escalations.

Training people for technical and process knowledge.

Implementing innovations for up gradation of process.

Worked as a Sr. Technical Support Executive under Sutherland Global Services from March 2011 to June 2011.

Key Responsibilities

Calling back customers for resolving technical issues.

Tracking support data

Handling Technical Escalations.

Providing on-floor training to associates.

Worked as a Team Leader – Operations in Pecon Software Ltd. from March 2013 to May 2013.

Key Responsibilities

Process Planning.

Process Training.

Process Management.

Worked as a Technical Support Executive under Ansh Info Solutions since May 2014 to Feb 2015.

Key Responsibilities

Handling Inbound Technical Calls.

Calling back customers for resolving technical issues.

Tracking support data.

Handling Technical Escalations.

Worked as an Associate in Wipro BPO from March 2015 to October 2017.

Key Responsibilities

Following orders of new UK based customers.

Managing delayed and rejected orders to go live.

Following up and retain customers.

Working as an Associate in Tech Mahindra from January 2018.

ADDITIONAL INFORMATION

Father’s Name

Gobinda Halder

Date of birth

25.04.1986

Nationality

Indian

Marital Status

Single

Hobbies

i) Listening Music

ii) Playing Cricket

Languages Known

Language

English

Hindi

Bengali

Speak

Yes

Yes

Yes

Read

Yes

Yes

Yes

Write

Yes

Yes

No

Permanent Address

151/1 Nilachal, Birati

Kolkata-134

DECLARATION

I, hereby, solemnly declare that all the statements laid down above are true and genuine to the best of my knowledge and belief.

Place : (Agniva Halder)

Date: Signature

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