Technician Help Desk
Resume:
Rick Keltner
Network Technician
Fairfield, OHIO. 45014
*********@****.***
Infrastructure Analyst - Network Technician
OPTUM HEALTH – A United Health Care Group subsidiary.
Cincinnati, Ohio. January 2014 – June 2017
Nightly experience (4 years) working (remotely) with the
Optum Computer Room, Helpdesk and Networking Ops Center.
I have 10 years of experience putting out fires at all levels of IT.
I have a very strong skill set in monitoring, documentation and
ticket tracking. Help Desk skills were constantly used with the
off shore engineers.
Working knowledge with: Cisco CLI and GUI.
Most IP Protocols: BGP. OSPF. SIP etc...
Lead Mainframe Operator
UNITED HEALTH GROUP COMPANY - Cincinnati, OH.
February 1999 to January 2014
Product owner for any one of 11 UHG nightly core batch runs.
I plan on completing the CCENT - CCNA by mid-summer this year
AAS - Systems Analysis
Miami of Ohio - Hamilton, OH
September 1986 to March 1987
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