Customer Service Manager
Resume:
CHRISTOPHER L. PRICE
*** **** ** *** ** – Gretna, LA 70053
504-***-**** cell
********************@*****.***
QUALIFICATIONS
Proven reputation for offering exceptional customer service.
Established track record of personnel management in a fast paced environment.
Self-motivated leader and team member.
Excellent written and oral communication skills.
Track record of success with diverse populations.
Excellent time management and organizational skills.
Strong sense of ethics and integrity.
Proficient in Microsoft Office applications.
PROFESSIONAL EXPERIENCE
Omni Riverfront Hotel, New Orleans, LA
Security Manager 09/2015-Present
Maintain daily operations of company policies and procedures within the department.
Provide a high level of security for both patrons and employees.
Conduct area checks for both internal and external areas of the property.
Manage and instruct security team in order to minimize profit loss.
Prepare monthly reports and budgets when needed.
Astor Crown Plaza Hotel, New Orleans, LA
Security Supervisor /Manager on Duty 10/2014-Present
Manage and instruct security team in order to minimize liability of company.
Conduct area checks for both internal and external parts of the property.
Maintain up to date knowledge of all company policies and procedures.
Lead all departments in the absence of the General Manager.
Resolve issues such as billing discrepancies, room moves, etc.
Prepare monthly reports and budgets when needed.
Aaron’s, New Orleans, LA
Management Trainee/Account Manager 3/2013-10/2014
Projected monthly revenue and sales goals.
Assisted with customer deliveries and merchandise returns.
Performed on the job training for new hires as well as be viewed as subject matter expert for customer service representatives.
New Orleans Hilton Riverside Hotel, New Orleans, LA
Security Supervisor 1/2011-8/2012
Assigned areas for officers to patrol.
Responded to occurrences in order to minimize or deter the development of dangerous situations.
Worked with staff to develop safety plans for hotel.
New Orleans Hilton Riverside Hotel, New Orleans, LA
Parking Supervisor 12/2007-1/2011
Responsible for managing and coordinating the operations of Hilton’s parking facility.
Verified and supervised cash operation transactions to ensure prompt and accurate service.
Completed daily personnel assignments and reassessed personnel based on business volume.
Premium Parking Incorporated, New Orleans, LA
Operations Manager 1/2007-11/2007
Managed daily operations of parking facility.
Responsible for oversight of valet drivers and cashiers.
Ensured all departmental documents were prepared and activities performed in compliance with applicable laws, regulations, policies and procedures.
Embassy Suites Hotel, New Orleans, LA
Security Officer 7/2006-1/2007
Responded to guest inquiries and requests and resolved guest issues in a timely manner.
Wrote reports and ensured accuracy of necessary documentation.
References Available Upon Request
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