experience in sales, operations, and business management; along with strong customer Highly skilled and self-motivated, goal-oriented sales professional whose extensive service abilities and personnel training in retail can be used effectively in a customer service oriented environment.
SUMMARY OF QUALIFICATIONS:
Extensive product knowledge training to ensure client inquiries are satisfied.
Provided support to upper-management and supervised two or more people with product knowledge training within the cosmetic environment for hotels; spas and call centers.
Secured customer loyalty and maintain professionalism with repeat business clients our spas and guests.
Client services: always served as the initial point of contact for our guests; vendors and business professional clients.
Maintained and managed to schedule of appointments; by telephoning clients.
Instrumental in resolving problems that may arise with clients by developing new client relationships which provided continuous leads for new business.
2017-2018 Applied Perception Las Vegas NV
Customer Service Inbound Calls this company handles seasonal contract’s
Placing orders for healthcare products from TV commercials and internet
Taking credit cards for new accounts updating and closing accounts
I type 45 wpm
2017 Telus International Las Vegas Contract
Work for Home Land Security FEMA
Customer Service for Hurricane Victims doing inbound call and Data Entry information as needed also searching the file for correct information.
I type 45 wpm
2014-2017 Clark County Election Board – Las Vegas NV
Data Entry Clerk
Responsible for Validating to make sure voters are registered in Nevada
With the correct address and Name. and researching information when needed.
Notary Public Officer
Responsible for notarizing various types of documents.
Authentication to bear proof that the Notary’s signature and stamp are genuine
And that the Notary had the authority to act at the time of notarization.
2007-2008 Westgate Call Center - Las Vegas NV
Customer Service Representative
Responsible for speaking with the potential guest who visited Westgate Resorts in Florida; and offered perks for families who came and listened to a timeshare presentation to purchase.
2004-2006 MGM Grand spa Hotel & Mansion - Las Vegas NV
Responsible for providing professional skin care treatments to guests: such as facials, body treatments, and waxing. Advised guests on types of products to purchase for their skin types.
2003-2004 Contract work with Bally’s Hotel - Las Vegas NV.
Responsible for providing to guests professional skin care treatments, facials, and waxing.
2002-2003 Nance Duty-Free/Lancaster Group - Las Vegas NV
Beauty Advisor/ Manager
Responsible for managing a skin-care and fragrance line. Managed the inventory for 18 different types of fragrances and cosmetics; and kept track of overages and shortages relevant to the products inventory. Sold fragrances and advised customers of product innovations for all types of seasons.
1998-2004 Robert Half Finance & Accounting Atlanta GA & Las Vegas NV
Data Entry Specialist
Provided different services that Robert Half sent me out to various companies and Hotels Positions held Data Entry in Audit Account Payable Accounts Receivables
Billing, Payroll Clerk.
Education and Credentials:
Secretary of State Nevada: have classes That I attended
2011-2021 - Certified Notary/ Signing Agent - Las Vegas NV
1978 – Aesthetic Technology Company Boston MA Certified and Licensed – Aesthetician.