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Customer Service Manager

Tempe, AZ
March 25, 2018

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Professional Summary


Work History


*** ***** ****** ****, *******, AZ 85296 • Home: 816-***-**** • Cell: 816-***-**** • Professional and knowledgeable manager versed in administrative support and customer service. 20 years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills. Knowledgeable manager . Dedicated to business success and adept at supporting all staff and customer needs.

Time management

Personable and outgoing


Customer-service oriented

Multi-line telephone systems

Physician billing

Dental terminology

HIPAA compliance

Patient scheduling

Deadline driven

Customer and client relations

Database administration

Relationship building

Account reconciliation

Credit and collections

Memorization and recall

Filing and data archiving

OSHA compliance

Office Manager, 10/2004 to 01/2018

Dr. Thomas L Anderson – Kansas City, MO

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Recruited, hired, trained and supervised administrative office staff of 22 girls and 4 Doctors. Ordered all office supplies including ink cartridges, toner, and paper. Greeted customers and visitors in-person and via telephone calls. Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.

Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Greeted incoming customers in a professional manner and provided friendly, knowledgeable Education


Answered telephone inquiries from clients, vendors and the public. Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping. Provided clerical support to company employees, including copying, faxing and file management. Trained new employees on multiple medical billing programs and data entry software. Verified and created claim Numbers by communicating with various insurance companies. Contacted patients regarding unpaid and underpaid accounts to resolve any issues. Located, checked in and pulled medical records for appointments and incomplete patient charts. High School Diploma: 1982

Notre Dame de Sion - Kansas City, MO

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