Customer Service Food

BIO DATA:

NAME: Richard Katamba

GENDER: Male

NATIONALITY: Ugandan

DATE OF BIRTH: 14th/02/1988

VISA TYPE: Tourist visa

ADDRESS: Doha

CONTACT: +974********

EMAIL: ***************@*****.***

PERSONAL PROFILE

• 3+ years’ progressive experience as a waiter and server with renowned restaurants

• Competent at servicing banquets and managing special events at a restaurant

• Well-versed in setting tables and preparing and serving food and beverages according to set instructions

• Track record of upselling through suggestive selling techniques

• Exceptional sales and customer service acumen

CORE COMPETENCIES AND SKILLS

– Need Anticipation

– Writing/Taking Orders

– F&B Service

– Menu Presentation

– Identification Checking

– Table Preparation/Cleaning

– Answering Phone

– Menu Recommendation

– Sanitation

– Bill Generation

– Payment Collection

ACHIEVEMENTS

• Increased profits by $5000 per month through effectively cross-selling and up-selling menu items

• Suggested a program of free gift cards with lunch meals which led to a high volume of clientele at a time of low customer traffic

• Developed an excellent team of servers through effective training and leadership

• Increased employee’s morale by suggesting Employee of the Month contest, now a regular feature of the restaurant

HOSPITALITY EXPERIENCE

ITALIANO, PIZZA KAMPALA Jan 2011 to Feb 2016

Waiter

• Welcome customers as they arrive and ask for seating preferences

• Seat customers and offer welcome drinks and menu

• Take food and beverage orders and communicate to the kitchen through POS system

• Deliver orders to the table in a timely manner

• Ensure quantity, quality and accuracy of order

• Set up food stations and tables as directed

• Clean tables and ensure that they are bussed appropriately

• Mix and serve drinks as directed

Kampala restaurant Uganda Ltd Jan 2009 to Jan 2011

Server

• Picked orders from the kitchen and delivered to the customers

• Ensured the cleanliness of all counter tops and tables in the restaurant

• Filled glasses with beverages as instructed

• Solicited customers to fill in comment cards

• Washed dishes and prepared salads when needed

ADDITIONAL CAPABILITIES

• Excellent communication and interpersonal skills

• Ability to understand and follow food sanitation and safety protocols

• Deep understanding of operating food service equipment

• Working knowledge of housekeeping procedures

• High degree of personal cleanliness

• willing to work flexible hours

EDUCATION

High School Advanced Certificate, 2015

Reference upon Request

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