Customer Service Sales
Resume:
Jamie A Pritchard
** *** *****, ******, *******, L4N 7N7
***********@*****.**
www.linkedin.com/in/jamie-pritchard-ba4b995
Skills
• Distribution Management
• Operations Management
• Buying - Purchasing
• Category Management and Assortment Planning
• Human Resources
• Health and Safety
• Project Management
• Web- Ecommerce Management
• Pioneering the Vendor Direct Fulfillment business with top retailers
• Strong Negotiating Skills
• Power Point / Excel / Word
• Global Sourcing & Importing
• New Product Launches & Positioning
• Writing Policies, Procedures and Auditing
• Dynamic Leadership and Mentoring skills
• Excellent communication and strategic management skills
• Able to work collaboratively with cross functional team members to determine priorities.
• Finance - Budgeting & Forecasting proficiencies
Professional Experience
LEI Electronics Inc. / EcoAlkalines - Vice President Operations - March 2007 – December 2017
• Perform all Human Resource duties including hiring, training, policy writing and implementation, benefit management, and payroll.
• Health and Safety Manager - Obtained both Worker and Supervisor Health and Safety Awareness completion certificates.
• As part of Human Resources duties saved the company 61% on Employee Benefits Program by shopping and switching providers.
• Manage Distribution Centre for LEI and also 3PL services for various partners.
• Project Management - Analyzed business requirements and prepared detailed requirements and specifications- negotiated numerous leases and coordinated physical moves to ensure company’s needs are met from a space and financial position.
• Review, authorize, and manage all contracts and legal issues for LEI.
• Work with Creative Team to develop brand and packaging strategies.
• Manage Sales Force in Canada and the USA to secure new business and drive ongoing business.
• Created and Managed an E-Commerce Department to fulfill web orders for Canada’s Top retailers delivering goods directly to their customer’s homes through their online Vendor Direct Fulfillment programs. This program makes up over 60% of LEI’s sales volume.
• Worked on many Categories buying selected products.
• As part of supply chain duties consistently monitored Purchasing and Inventory to ensure demands are met.
• Review Financing, Profit and Loss and provide budgets to CEO.
• Work with hundreds of factories to Source, Develop, and Buy new products.
• Implementation of Quality Management Systems registered ISO, Auditing, and Management.
• Wrote and updated Life Cycle Analysis for EcoAlkalines Batteries to maintain Carbon Free status.
Logitech Electronics Ltd - Senior Director of Operations - July 2003 to Feb 2007
• Responsible for all Office and Warehouse Operations Management
• Implemented and managed quality management systems to monitor quality assurance both ISO 9001 and 13485 system.
• Managed graphic designers to work on packaging projects for various customers.
• Managed sourcing and private label branding teams servicing Canada.
• Identify and implement margin enhancement opportunities by either buying direct from the factory, aggregating demand under our owned brands, and/or managing interactions with third party vendors and service providers.
• Supported the business teams to identify the appropriate procurement approach through an in-depth analysis of the supply chain, the market place and industry landscape, and the key players.
• Work with the buying teams to develop private label branding strategies and positioning in order to minimize dependency on non-value adding brands
• Partnered with the Customs Compliance team to ensure that product is imported into the country in strict adherence to Government/Country regulations
• Determined the costs and benefits associated with supply chain improvements that impact the business teams, transportation, logistics, accounting/Treasury, and retail operations
• Developed the Social Accountability and Factory Audit Procedures at LEI Electronics.
• Efficiently Globally Sourced and developed thousands of products for LEI Electronics - Radio Shack - The Source and Circuit City leading to Circuit City to acquiring our company.
• Wrote Standard Operating Procedures Manual for the Logitech Division of InterTAN.
• Helped develop and participated on the Social Accountability and Factory Audit Team at The Source by Circuit City
RadioShack / InterTAN Canada - Category Manager / Buyer - January 1995 – June 2003
• Maintained an understanding of category, consumer, and competitive dynamics.
• Developed product strategies and assortment plans that optimized revenue, margin, while maintain competitive pricing strategies.
• Maintained a strong understanding of the market conditions and direct and indirect competitors in the respective category industries.
• Managed a team of 3 buyers responsible to purchase several thousand products and over 30% of the company’s sales.
• Direct personal buying, category management and assortment planning of key categories.
• Performed line reviews, pricing policies, plan-o-grams, marketing and chain assortment.
• Developed, executed and delivered detailed category strategy reviews to the Executive Group.
• Traveled to Asia to meet factories to develop new private label programs to drive profitable sales.
• Met daily with domestic branded vendors maintain vendor relations and to choose the best products offerings to provide value to the customer and profitability to the company.
• Continued to search out and identify new vendors and their potential ability to improve company assortments and profit models and meet customers’ needs.
• Worked with advertising and marketing to approve ad copy for POP, in-store signage, making sure that ads are accurate and meet applicable advertising guidelines legislation.
• Wrote copy and worked with design team to products packaging for private label products.
• Travelled to Tradeshows globally to seek out new and innovative ideas and products.
RadioShack / InterTAN Canada - Area Team Leader Retail Manager Windsor Area - July 1984 – December 1994
• Helped other local store managers to staff, coach, mentor and train managers and employees for 6 local stores.
• Assisted District Sales Manager with meetings presentation and district coordination.
• Helped Develop Training programs for new retail staff and manager candidates.
• Successfully operated various stores in the Windsor area.
• Strived to provide superior customer service.
• Created strategies to achieve budgeted sales, margin dollars and inventory.
• Won an incentive trip for highest sales gains in Southern Ontario.
RadioShack / InterTAN Canada - Retail Manager – Chatham -September 1983 – June 1985
• Successfully operated a retail store in Chatham.
• Strived to provide superior customer service.
• Created strategies to achieve budgeted sales, margin dollars and inventory.
• Won the prestigious Leaders Club Ring for outstanding sales gains in excess of 25% while maintaining a bottom line profit of over 14%.
• Won an incentive trip for highest sales gains in Southern Ontario.
Records on Wheels - Record and Tee-shirt Emporium Owner Operator - April 1979 – June 1983
• Successfully operated a retail store in Chatham.
• Strived to provide superior customer service.
• Added New Product lines to drive the bottom line.
• Created strategies to achieve budgeted sales, margin dollars and inventory.
Education
• Business Management, Marketing and Accounting Courses – St. Clair College – Windsor.
• RadioShack Management Course - Time & Employee Management
• Harry Friedman Retail Sales Management
• Buying Excellence Program
• Chester Karras Principals of Negotiating
• Ministry of Labour – Workers Health and Safety Awareness
• Ministry of Labour – Supervisor Health and Safety Awareness
• Lean Six Sigma Certification (LSSWB)
• Project Management Essentials Certified (PMEC)
Community Involvement
Barrie Homeless Support – 2008 - Present
• Currently prepare and deliver sandwiches to the David Busby Centre to be distributed by their community action van to people experiencing housing insecurity in Barrie
• Have volunteered in the Salvation Army Soup Kitchen preparing and serving meals.
Windsor Historical Society Veterans Memories Project – 2014 - Present
• Volunteer to assist at the annual dinner to honor veterans by providing them and their families a banquet that brings them together with 200 students. The event is designed to both honor them and help preserve their stories.
Youth Coordinator- Barrie Ball Hockey – 2004 to 2009
• Manage and support 60-80 volunteer coaches working with up to 1000 youth players.
• Build and manage 60-80 teams 4 times per year as there were 4 distinct seasons per year.
• Ordered team jerseys for all players, Plan awards, parties, etc.
• Review scheduling to ensure no conflicts exist.
• Handled all conflict and resolution management for all youth leagues.
Coach- Barrie Ball Hockey – 1999 to 2004
• Volunteer Coach and mentor teams of boys and girls in an atmosphere of fair play, equal play time regardless of skill level to build their self esteem and experience participation as part of a team.
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