Supreme Concepts Innovations, LLC
Customer Service Sales Representative February 2018 – Present
●Educating the public about Verizon Fios via door-to-door direct marketing .
●Teaching new hires and team members about direct marketing and the product.
●Assisting with office operations.
●Operating tablets to conduct customer transactions.
●Being solution oriented to best meet customer needs and solve problems.
●Maintaining and logging accurate records.
●Working independently with a sense of urgency to meet quotas.
●Navigating territories via maps and utilizing the law of averages.
Keurig Green Mountain
Coffee Processing Coordinator July 2013 – December 2014
June 2016 - March 2018
●Applied knowledge of Microsoft Excel to record completion of tasks for reconciliation.
●Operated SYMPATEC system for quality assurance in agreement with SOP and third party procedures.
●Operated SCADA programs to move product across platforms.
●Operated PeopleSoft Systems, SAP, MES and scanners to systematically transfer product.
●Executed basic troubleshooting and maintenance of the Chain Vey, grinders, and printers.
●Observed and complied with safety procedures when operating heavy equipment and bag hoists.
●Cleaned grinders for quality assurance and cross contamination prevention.
●Worked with third party coffee, executed quality checks, and maintained open communication with the Quality Department.
●Complied with OSHA standards regarding the handling and use of hazardous material for flavoring.
●Assisted new hires with familiarization of SOP and equipment with minimal supervision.
●Adhered to all Critical Control Point and GMP specifications.
●Operated reach trucks for loading and unloading and battery powered pallet jacks.
●A member of the Open Communication Improvement Team.
Material Handler/Forklift Operator January 2014 – May 2016
●Operated forklifts, pickers, clamp trucks, and battery handling equipment for supplying, staging, and shipping product.
●Adhered to SQF standards when inspecting inbound and outbound trailers.
●Utilized PeopleSoft Systems, SAP, MES, and RF scanners to accurately document product movement and inventory depletion.
●Executed tasks with minimal supervision and observing time constraints.
●Assisted with audits and inventory control.
●Developed leadership skills by assisting with the training of new teammates.
●Collaborated with the continuous process improvement coalition: yellow belt project.
●Helped facilities’ technicians with recycling and waste management.
●Volunteered with the communication process improvement team.
Securitas Security Services Incorporated April 2012 – July 2013
Unarmed Security Officer DCJS 99281969
●Assisted drivers with inbound and outbound procedures.
●Instilled trust and high morale through incident reporting, enforcement of SOP, patrolling facilities, and monitoring CCTV systems.
●Supervised refrigerated trailers and verified seals and BOL.
●Issued visitor badges and maintained logs.
●Developed conflict resolution and leadership skills by assisting with the training of new officers.
●Maintained good house-keeping practices.
QVC Distribution Center November 2011 – December 2011
Manual Packer Seasonal
●Executed assigned tasks in a punctual manner with accuracy and minimal supervision.
●Verified product data sheets.
●Labeled and packaged merchandise for shipping and handling.
Certified Impress Print Specialist January 2010 – April 2012
●Operated bookbinders, large laminators, ream cutters, balers, commercial copiers, printers and RF scanners.
●Performed troubleshooting of equipment.
●Supported customers with purchase orders, documentation creation, and retail sales.
●Excelled at Microsoft Publisher and Microsoft Word for basic graphic design, advertisement, and document creation.
●Maintained a log of order requisitions and maintenance requests.
●Upheld good house-keeping practices.
SPS Textbook Distribution and Maintenance June 2008 – June 2009
●Assisted delivery drivers with inbound and outbound shipments.
●Participated in audits.
●Worked alongside the supervisor and teammates to facilitate processes.
●Staged pallets for storage and shipping.
●Recorded vendor orders through an electronic log.
June 2009, Honors Graduate, Lakeland High School
Warehouse Safety Procedures
Customer Service Delighting the Customer
DCJS Basic Security Training