Customer Service Sales Representative

Morgan Boone

************ ~ ************@*****.***

Work Experience

Supreme Concepts Innovations, LLC

Customer Service Sales Representative February 2018 – Present

●Educating the public about Verizon Fios via door-to-door direct marketing .

●Teaching new hires and team members about direct marketing and the product.

●Assisting with office operations.

●Operating tablets to conduct customer transactions.

●Being solution oriented to best meet customer needs and solve problems.

●Maintaining and logging accurate records.

●Working independently with a sense of urgency to meet quotas.

●Navigating territories via maps and utilizing the law of averages.

Keurig Green Mountain

Coffee Processing Coordinator July 2013 – December 2014

June 2016 - March 2018

●Applied knowledge of Microsoft Excel to record completion of tasks for reconciliation.

●Operated SYMPATEC system for quality assurance in agreement with SOP and third party procedures.

●Operated SCADA programs to move product across platforms.

●Operated PeopleSoft Systems, SAP, MES and scanners to systematically transfer product.

●Executed basic troubleshooting and maintenance of the Chain Vey, grinders, and printers.

●Observed and complied with safety procedures when operating heavy equipment and bag hoists.

●Cleaned grinders for quality assurance and cross contamination prevention.

●Worked with third party coffee, executed quality checks, and maintained open communication with the Quality Department.

●Complied with OSHA standards regarding the handling and use of hazardous material for flavoring.

●Assisted new hires with familiarization of SOP and equipment with minimal supervision.

●Adhered to all Critical Control Point and GMP specifications.

●Operated reach trucks for loading and unloading and battery powered pallet jacks.

●A member of the Open Communication Improvement Team.

Material Handler/Forklift Operator January 2014 – May 2016

●Operated forklifts, pickers, clamp trucks, and battery handling equipment for supplying, staging, and shipping product.

●Adhered to SQF standards when inspecting inbound and outbound trailers.

●Utilized PeopleSoft Systems, SAP, MES, and RF scanners to accurately document product movement and inventory depletion.

●Executed tasks with minimal supervision and observing time constraints.

●Assisted with audits and inventory control.

●Developed leadership skills by assisting with the training of new teammates.

●Collaborated with the continuous process improvement coalition: yellow belt project.

●Helped facilities’ technicians with recycling and waste management.

●Volunteered with the communication process improvement team.

Securitas Security Services Incorporated April 2012 – July 2013

Unarmed Security Officer DCJS 99281969

●Assisted drivers with inbound and outbound procedures.

●Instilled trust and high morale through incident reporting, enforcement of SOP, patrolling facilities, and monitoring CCTV systems.

●Supervised refrigerated trailers and verified seals and BOL.

●Issued visitor badges and maintained logs.

●Developed conflict resolution and leadership skills by assisting with the training of new officers.

●Maintained good house-keeping practices.

QVC Distribution Center November 2011 – December 2011

Manual Packer Seasonal

●Executed assigned tasks in a punctual manner with accuracy and minimal supervision.

●Verified product data sheets.

●Labeled and packaged merchandise for shipping and handling.

OfficeMax Incorporated

Certified Impress Print Specialist January 2010 – April 2012

●Operated bookbinders, large laminators, ream cutters, balers, commercial copiers, printers and RF scanners.

●Performed troubleshooting of equipment.

●Supported customers with purchase orders, documentation creation, and retail sales.

●Excelled at Microsoft Publisher and Microsoft Word for basic graphic design, advertisement, and document creation.

●Maintained a log of order requisitions and maintenance requests.

●Upheld good house-keeping practices.

SPS Textbook Distribution and Maintenance June 2008 – June 2009

Office Assistant

●Assisted delivery drivers with inbound and outbound shipments.

●Participated in audits.

●Worked alongside the supervisor and teammates to facilitate processes.

●Staged pallets for storage and shipping.

●Recorded vendor orders through an electronic log.

Education

June 2009, Honors Graduate, Lakeland High School

Courses Taken

Word Processing

Office Administration

Warehouse Safety Procedures

Customer Service Delighting the Customer

Loss Prevention

DCJS Basic Security Training

Forklift Operation

Computer Skills

Microsoft Publisher

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Adobe Photoshop

PINC Solutions

GT Nexus

SCADA

PeopleSoft

SAP

MES

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