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Customer Service Manager

Gibsonia, PA, 15044
March 25, 2018

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Kelly Gebhardt

Gibsonia, PA


Authorized to work in the US for any employer

Work Experience

Customer Service Manager

Ravana - Wexford, PA

November 2016 to January 2018

Oversaw call center operations while monitoring customer chat line and email communications for sales and product inquiries. I provided customers with professional service guiding them on product choices to best suit their individual needs. Handling customer escalation professionally and corteously. Sending out letters to reach out to and collect debts from clients. Doing research on client needs and how our products would benefit them.

Manager/ Teacher

Flying Falcon Riding Academy - Pittsburgh, PA

March 2006 to October 2015

Administration and Management

Customer and Personal Service

Oversee academy functions and led students through daily activities. Research and deliver lectures to undergraduate or graduate students on topics such as financial accounting, principles of marketing, and operations management of animal care.

Initiate, facilitate, and moderate classroom discussions. Prepare course materials such as syllabi, homework assignments, and handouts. Maintain regularly scheduled office hours to advise and assist students. Collaborate with colleagues to address teaching and research issues.

Perform administrative duties such as serving as department head. Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional organizations and conferences. Set up monthly appointments with veterinary, farrierand equine dental professionals. Paralegal/Legal Assistant

Alexander J Pentecost, Esq. - Pittsburgh, PA

September 2000 to March 2006

Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system. Investigate facts and law of cases and search pertinent sources, such as public records, to determine causes of action and to prepare cases. Keep and monitor legal volumes to ensure that law library is up-to-date. Schedule hearings and depositions for 6 attorneys

Maintain incoming/outgoing communications on a 10 line phone system. Exhibit excellent computer skills


Associate in business

Duquesne University - Pittsburgh, PA

August 1996 to September 1998


Accounting (2 years), Ability to Work Under Pressure, Wonderful with People, Sales and Marketing (4 years), Customer and Personal Service (8 years), Administration and Management (5 years), 45 wpm typing, Copywriting (1 year)

Additional Information

Accomplished and energetic self-starter with a solid history of achievement in business. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Communication, Computers and Customer Service.

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