Customer Service Technician

DANIEL D. MCAFEE

********@*****.***

**** ****** ****, ************, ** 46151

765-***-****

OBJECTIVES

To obtain a position that offers challenges, room for professional growth, and an opportunities to contribute to a great work culture.

EDUCATION

IUPUI

Computer and Information Science, 1998 – 2000 (50 hrs)

BALL STATE UNIVERSITY

General Studies, 1996 – 1998 (51 hrs)

MARTINSVILLE HIGH SCHOOL (IN)

Graduated 1996

RELEVANT EXPERIENCE – AT&T

Facilities/Customer Service Specialist/Maintenance Administrator 2001 – current

Program telecommunication service for Midwest, West, and East markets

Installation, tracing and repair of facilities for business and residential clients

Management of field supervisors

SKILLS

Proficient with communication technologies including U-VERSE, DSL, ADSL, HI-CAP, POTS, pedestals, repeaters, etc.

Skillful with industry programs such as Service Director, WAFA, ACIS, etc.

LEADERSHIP & COMMUNITY

Core leadership team – Men’s Ministry, Faith Missionary Church of Martinsville

Coach – YMCA Athletics

References readily available upon request.

Contact this candidate