Customer Service Administrative Assistant

Ilene Fattorusso Resume

*** ******** **** **** 718-***-****

Staten Island, N.Y. 10312 Cell 347-***-****

***********@***.***

To Secure an Administrative/Customer Service Position in a progressive environment in which my organization, public relations and communication skills could be utilized.

Professional Experience:

2002 - Present AAAA Driving School Staten Island, N.Y.

Customer Service

Heavy telephone contact with students

Handle all customer complaints

Schedule road test appointments

Record all money transactions to ledger according to the NYS Department of Motor Vehicles regulations

Answer all on-line requests via website

1991 - 1994 IBM Skills Discovery Computer Education New York, N.Y.

(An IBM Business Partner)

Administrative Assistant

Interacted with high-level IBM management personnel in the Small Business Sector

Organized facility tours for prospective accounts

Maintain and ordered appropriate courseware

1987 - 1991 Seiko Corporation of America New York, N.Y.

Data Entry Clerk

Responsible for posting all inventory transactions/sales orders

Entered sock keeping unit(SKU) numbers on a seasonal basis

1986 - 1987 Decor by Dene Brooklyn, N.Y.

Office Clerk

Education:

Kingsborough Community College, Brooklyn, N.Y.

Attended 1984 - 1985

Other:

Leader for The Girl Scouts of Greater New York, 1999 - 2003

President of Bar Court Home Owners Association 1993 - 1995

References Furnished Upon Request

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