Customer Service Manager

Ryan Shoup *******@*****.***

Carlsbad, CA

619-***-****

Objective:

Looking to obtain a position in customer service with a stable and growing organization. Experi- enced professional with 19 years of customer service experience. Career:

SHERATON CARLSBAD RESORT AND SPA CARLSBAD, CALIFORNIA APRIL 2017- CUR- RENT (BEVERAGE MANAGER)

Responsible for beverage cost, all liquor, beer, wine ordering, monthly inventory, bar training, craft cocktail recipe adherence, sanitation and cleanliness, guest relations, and special events YARD HOUSE RESTAURANT IRVINE, CALIFORNIA 2014-2017 (ASSOCIATE GENERAL MANAGER)

Completed personnel responsibilities in areas of hiring, training, and ongoing development of staff members including adherence to all applicable labor regulations. Managed P&L plans in accor- dance with company objectives. Maintained up to date account distribution information. Ensuring guest satisfaction and well-maintained food quality and sanitation. BJS RESTAURANT AND BREWERY 2007-2014 (ASSISTANT GENERAL MANAGER) Responsible for all General Manager duties for the Irvine location. Part of a management team that continues to build sales and help grow the concept and brand. Responsible for the training and de- velopment of seven managers in the restaurant along with new man- agers that trained on site. Participated in restaurant openings. Promoted twice within the company. DAVE AND BUSTERS 2002-2007 (AREA OPERATIONS MANAGER) Managed over two-hundred employees in a high volume atmosphere. Responsible for the training and development of all restaurant bar staff employees. Performed weekly feed- back and quarterly performance evaluations.

Academic:

Bachelor of Arts Economics - California State University San Diego May 2003