Administration/Reception
Resume:
Contact Information
Richards Bay, KZN 072-***-****
******.**.***@*****.***
Personal Attributes
Integrity
Loyal
Positive thinker
Adaptable
Independent
Courses completed
Frontline Skills (PRISMA)
- June 2000
Telephone Etiquette (DOOR)
- November 2001
Education
Rhodesia Certificate of
Education - Higher (1978)
English, Mathematics
National Certificate of
Typing
N4 Computer Practice
Interests
Reading
Cooking
Sewing
Gardening
Crosswords
References
Kathy de Villiers
Tel: +277********
Email:
***************@*****.***
Johannie Bloem
Tel: +278********
Email:
*******@***************.**.**
Margaret Elspeth McMenamin
Summary
My objective is to provide value of Customer Service, with my role through professionalism, advanced knowledge, developed skills, hard work, and creativity.
• Emotionally mature, calming and positive temperament
• High integrity and honest, reliable, and dependable
• Active and dynamic approach to work and getting things done, attention to detail
• Adaptable and flexible, works well in a team as well as independently
• Seeks new responsibilities and uses initiative
• Self-aware; always seeking to learn and grow
Skills
Customer Service - Reception - Frontline
Administration - Front and Back Office
Sales
Retail
MS Word, Excel & Outlook
Work Experience – Summary Employer Industry Moffatt Optical Optometrist
TNT International Express Courier Services
Woolworths Retail – Clothing
Kadey’s Wholesale Jeweler’s
Distributors
Work Experience - Details
Reception/Administrator: November 2003 – July 2016
+12 years of service
Employer: Moffatt Optical
Answering the phones
Location: Richards Bay, Kwa-Zulu Natal, South Africa
Responsibilities:
Reception:
o Booking of appointments, dealing with account queries
Dealing with people
o Welcoming patients upon arrival for their appointments – warm, friendly, caring approach
o Updating patient details on record
o Pre-test checks
o Assisting on simple repairs and dispensing of spectacles
o Sales - Sunglasses, Frames and Contact Lenses
Transaction process – invoicing and receipting of payments
Maintaining stock levels and replenishing of
Ensuring smooth running of reception area and general housekeeping
Filing - Alpha
Training of new starts
Administration:
Daily and Month End Reports to set deadlines
Receipting and allocation of electronic payments and banking of
Petty Cash
Creditors Control Reporting
o Collation of purchase invoices/statements for payment.
Debtors
o Customer relations in maintaining regular payments and outstanding’s
Sending of invoices and statements by email or post
Emails – incoming and outgoing
Opening and distribution of mail
Safety spectacle orders and invoicing
o Placing of orders and confirmation of delivery with suppliers. Invoicing of orders and receipting of payments.
Filing
Training of new starts
Keyholder
Stationary orders, attendance register, compilation of shift rosters
Customer Services Agent: April 1998 – November 2002
+ 4 years of service
Employer: TNT International Express
Location: Richards Bay, Kwa-Zulu Natal, South Africa
Responsibilities:
Maintaining customer care and satisfaction
Providing timely, accurate and relevant service information
Complaint handling/performance
Communications with internal departments with information affecting collections/deliveries, invoicing
Tele-Sales
General: office duties – petty cash, filing, banking and correspondence
Directing courier’s daily tasks with deliveries and collections
Achievements:
Product Target - Quarter 4, 1998 – trophy
Sales Territory Target – Quarter 4, 2000
Sales Territory Target – Quarter 1, 2001
Depot of the Quarter – Quarter 1, 2002
Contact this candidate