Contact Information

Richards Bay, KZN 072-***-****

ac4xdm@r.postjobfree.com

Personal Attributes

Integrity

Loyal

Positive thinker

Adaptable

Independent

Courses completed

Frontline Skills (PRISMA)

- June 2000

Telephone Etiquette (DOOR)

- November 2001

Education

Rhodesia Certificate of

Education - Higher (1978)

English, Mathematics

National Certificate of

Typing

N4 Computer Practice

Interests

Reading

Cooking

Sewing

Gardening

Crosswords

References

Kathy de Villiers

Tel: +277********

Email:

ac4xdm@r.postjobfree.com

Johannie Bloem

Tel: +278********

Email:

ac4xdm@r.postjobfree.com

Margaret Elspeth McMenamin

Summary

My objective is to provide value of Customer Service, with my role through professionalism, advanced knowledge, developed skills, hard work, and creativity.

• Emotionally mature, calming and positive temperament

• High integrity and honest, reliable, and dependable

• Active and dynamic approach to work and getting things done, attention to detail

• Adaptable and flexible, works well in a team as well as independently

• Seeks new responsibilities and uses initiative

• Self-aware; always seeking to learn and grow

Skills

Customer Service - Reception - Frontline

Administration - Front and Back Office

Sales

Retail

MS Word, Excel & Outlook

Work Experience – Summary Employer Industry Moffatt Optical Optometrist

TNT International Express Courier Services

Woolworths Retail – Clothing

Kadey’s Wholesale Jeweler’s

Distributors

Work Experience - Details

Reception/Administrator: November 2003 – July 2016

+12 years of service

Employer: Moffatt Optical

Answering the phones

Location: Richards Bay, Kwa-Zulu Natal, South Africa

Responsibilities:

Reception:

o Booking of appointments, dealing with account queries

Dealing with people

o Welcoming patients upon arrival for their appointments – warm, friendly, caring approach

o Updating patient details on record

o Pre-test checks

o Assisting on simple repairs and dispensing of spectacles

o Sales - Sunglasses, Frames and Contact Lenses

Transaction process – invoicing and receipting of payments

Maintaining stock levels and replenishing of

Ensuring smooth running of reception area and general housekeeping

Filing - Alpha

Training of new starts

Administration:

Daily and Month End Reports to set deadlines

Receipting and allocation of electronic payments and banking of

Petty Cash

Creditors Control Reporting

o Collation of purchase invoices/statements for payment.

Debtors

o Customer relations in maintaining regular payments and outstanding’s

Sending of invoices and statements by email or post

Emails – incoming and outgoing

Opening and distribution of mail

Safety spectacle orders and invoicing

o Placing of orders and confirmation of delivery with suppliers. Invoicing of orders and receipting of payments.

Filing

Training of new starts

Keyholder

Stationary orders, attendance register, compilation of shift rosters

Customer Services Agent: April 1998 – November 2002

+ 4 years of service

Employer: TNT International Express

Location: Richards Bay, Kwa-Zulu Natal, South Africa

Responsibilities:

Maintaining customer care and satisfaction

Providing timely, accurate and relevant service information

Complaint handling/performance

Communications with internal departments with information affecting collections/deliveries, invoicing

Tele-Sales

General: office duties – petty cash, filing, banking and correspondence

Directing courier’s daily tasks with deliveries and collections

Achievements:

Product Target - Quarter 4, 1998 – trophy

Sales Territory Target – Quarter 4, 2000

Sales Territory Target – Quarter 1, 2001

Depot of the Quarter – Quarter 1, 2002

Contact this candidate