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Customer Service Microsoft Office

Reston, VA
March 25, 2018

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Jessica Jacob

Herndon, VA ***** - 571-***-****


Teacher Assistant

Bambi Land Daycare (Home licensed daycare)- August 2016- Present

Watch over infants and toddlers

Engage in crafts and activities

Feeding infants

Prepare lunch for toddlers and infants

Keeping day care organized

Supervise children during indoor and outdoor activates

Engage with parents as they drop off children


Lavida Massage and Facial – August 2017-December 2017

Check clients in and out of Spa

Handle cancellations and reservations

Speak to unsatisfied clients

Maintained appearance of Spa

Handle payments

Answer phone calls


Cookology - February 2016 to August 2016

Speak with customers about the cooking classes and events offered.

Maintained the appearance of retail floor space

Day-to-day store operations and tasks

Provided quick, well timed, and professional service

Took payments for all events

Speak to unsatisfied customers


Ethan Allen - January 2015 to July 2015

Answer phone calls

Speak to clients

Direct clients to right area

End of day sale reports

Provide great customer service


Abercrombie and Fitch - August 2013 to 2014

Maintain the store

Keep it well presented

Speak to customers and answer their questions

Check customers out

Speak to unsatisfied customers


Phoenix Movie Theater - June 2012 to August 2012

June 2012- August 2012

Answer phone calls and took messages

Keep the theater and concession clean

Provided great customer service in a fast paced environment

Completed credit and debit transaction


Bachelors of Science in Business Management

George Mason University January 2016 to Present (May 2018)

Associates of Science in Business Administration

Northern Virginia Community College August 2013 to December 2015



Outstanding interpersonal skills

Strong verbal communication

Exceptional customer service skills

Proficient in Microsoft Office, Excel, etc.

Ability to work effectively in a team setting

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