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Human Resources Customer Service

Location:
Deerfield Beach, FL
Posted:
March 25, 2018

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Resume:

OBJECTIVE

My objective is to obtain a position with a stable company where I can learn from and grow as well as use the skills I have obtained throughout my career.

Temporary Assignments/Seasonal work:

KForce 10/2016 to 11/2016 – Supervisor of Elections – Signature Verifier for presidential ballot

Macy’s 11/2016 to 12/2016 – Retail Sales Associate in Fine Jewelry for Citizen watches

Randstad 4/2016 to 6/2016 – HR Assistant

Macy’s 10/2017 to 2/2018 – Retail Sales Associate for various departments (provided excellent customer service skills, assisted customers with purchases, returns, payments, opening new accounts, cleaned out fitting rooms, recovery of merchandise to floor, opened/closed cash drawers

Broward County Board of County Commissioners

Water and Wastewater Services

Administrative Coordinator II/Human Resources Support

954-***-****

08/1985 to 3/2016

Reason for leaving: I took an early retirement after the Human Resources was eliminated with my position.

Worked for the Human Resources office and supported 5 operating divisions consisting of 400+ employees

Reported to the Human Resources Officer, and Division Director

Actively involved with full cycle recruiting using the County’s recruiting system (HR Recruiter)

Posted job announcements, pre-screened candidates, rated candidates, met with subject matter experts regarding any discrepancies in ratings, scheduled interviews, created interview questions, participated in the selection interview

FMLA Coordinator for Division (created all DOL forms and letters, tracked leave, kept HIPAA information confidential

Supervised one Administrative Aide by reviewing all work performed, assigned work, and prepared annual evaluations

Prepared Personnel Action forms

Prepared Background Verifications on new hires

Liaison for all Workers Compensation on-the-job injuries Managed and scheduled all new hire onboarding (E-Verify, scheduled pre-employment physical exams and all necessary documents)

Created and maintained various spreadsheets in Excel

Prepared monthly reports using Word and Cognos Report Writer

Worked with employees in layoff positions from other divisions to find job placement (Reduction in Force Project)

Completed compensation surveys

Assisted Human Resources Officer with labor relation issues including discipline meetings and grievance hearings

Interacted with the main Human Resources Division, Risk Management. Employee Benefits, and Accounting (payroll)

Interpreted Personnel Procedures, Administrative Policies, and Union Bargaining Agreements for employees, supervisors, and managers Back up for creating security/building access cards for employees and vendors

Responded and gathered information responding to EEOC charges for County Attorney office

Created classes in a system called Pathlore where internal employees could go online and register for training classes

Other positions held in the Water and Wastewater Services Division/Administration/HR

Administrative Aide 1994 to 2001 - promoted

Clerk Typist II 1985 to 1994 - promoted

Broward College

Coconut Creek, FL

AA – Business Administration

Graduated with honors in 1999

COMPUTER SKILLS:

MSOffice (Word, Excel, PowerPoint, Outlook), MS Works, Lotus 123, Harvard Graphics, Fortis Scanning, Cyborg (HRIS access), Internet, Laser Award Maker, Cognos Report Writer.

REFERENCES

Available upon request



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