Human Resources Customer Service
Resume:
OBJECTIVE
My objective is to obtain a position with a stable company where I can learn from and grow as well as use the skills I have obtained throughout my career.
Temporary Assignments/Seasonal work:
KForce 10/2016 to 11/2016 – Supervisor of Elections – Signature Verifier for presidential ballot
Macy’s 11/2016 to 12/2016 – Retail Sales Associate in Fine Jewelry for Citizen watches
Randstad 4/2016 to 6/2016 – HR Assistant
Macy’s 10/2017 to 2/2018 – Retail Sales Associate for various departments (provided excellent customer service skills, assisted customers with purchases, returns, payments, opening new accounts, cleaned out fitting rooms, recovery of merchandise to floor, opened/closed cash drawers
Broward County Board of County Commissioners
Water and Wastewater Services
Administrative Coordinator II/Human Resources Support
08/1985 to 3/2016
Reason for leaving: I took an early retirement after the Human Resources was eliminated with my position.
Worked for the Human Resources office and supported 5 operating divisions consisting of 400+ employees
Reported to the Human Resources Officer, and Division Director
Actively involved with full cycle recruiting using the County’s recruiting system (HR Recruiter)
Posted job announcements, pre-screened candidates, rated candidates, met with subject matter experts regarding any discrepancies in ratings, scheduled interviews, created interview questions, participated in the selection interview
FMLA Coordinator for Division (created all DOL forms and letters, tracked leave, kept HIPAA information confidential
Supervised one Administrative Aide by reviewing all work performed, assigned work, and prepared annual evaluations
Prepared Personnel Action forms
Prepared Background Verifications on new hires
Liaison for all Workers Compensation on-the-job injuries Managed and scheduled all new hire onboarding (E-Verify, scheduled pre-employment physical exams and all necessary documents)
Created and maintained various spreadsheets in Excel
Prepared monthly reports using Word and Cognos Report Writer
Worked with employees in layoff positions from other divisions to find job placement (Reduction in Force Project)
Completed compensation surveys
Assisted Human Resources Officer with labor relation issues including discipline meetings and grievance hearings
Interacted with the main Human Resources Division, Risk Management. Employee Benefits, and Accounting (payroll)
Interpreted Personnel Procedures, Administrative Policies, and Union Bargaining Agreements for employees, supervisors, and managers Back up for creating security/building access cards for employees and vendors
Responded and gathered information responding to EEOC charges for County Attorney office
Created classes in a system called Pathlore where internal employees could go online and register for training classes
Other positions held in the Water and Wastewater Services Division/Administration/HR
Administrative Aide 1994 to 2001 - promoted
Clerk Typist II 1985 to 1994 - promoted
Broward College
Coconut Creek, FL
AA – Business Administration
Graduated with honors in 1999
COMPUTER SKILLS:
MSOffice (Word, Excel, PowerPoint, Outlook), MS Works, Lotus 123, Harvard Graphics, Fortis Scanning, Cyborg (HRIS access), Internet, Laser Award Maker, Cognos Report Writer.
REFERENCES
Available upon request
Contact this candidate