DONNA M. FAIDELL, MBA

** ****** ******

Cumberland, Rhode Island 02864

401-***-****

SUMMARY

Self-motivated, results-oriented project / change manager with extensive experience in operations, personnel management and budget development. Strong interpersonal skills, adept at developing teams and streamlining workflows while achieving all assigned goals utilizing proficient technology skills.

PROFESSIONAL EXPERIENCE

BANK OF AMERICA CORPORATION, Providence, Rhode Island

Project Manager, Finance Change Management, Finance System Roadmap 2009 - 2017

Facilitate the development of target end state requirements and procedures

Complete project deliverables and tollgates within the established timeframe detailed in project plan.

Comply with DAIC process, resulting in highest possible score from QA review

Update project plan with current information; review and communicate upcoming deliverables to key stakeholders

Manage resolution of escalated issues utilizing organizational standards in recording, reporting and tracking issues.

Provide business / PMO support, including but not limited to coordination of monthly off-site integration meetings, maintaining program routines and deliverables, and PMO liaison

Create team, program and leadership presentations

Provide critical updates to business partners and leadership

BLUE CROSS BLUE SHIELD of Rhode Island, Providence, Rhode Island

Senior Financial/Budget/Cost Analyst, Financial Planning Department 2004 - 2009

Successfully completed financial forecasting, budget and ad hoc analyses for key business lines within established deadlines.

Prepared annual budget in partnership with business line management utilizing Hyperion Essbase as Subject Matter Expert for two major corporate divisions.

Identified material deviations from established budget and provided written analysis of significant financial and staffing variances to management.

Completed benchmarking survey to determine costs, recommending opportunities for expense reduction.

Analyzed competitor key financial indicators for management utilizing Highline Insurance Database.

Completed rate-filing narrative for submission to Attorney General.

CITIZENS FINANCIAL GROUP, Providence, Rhode Island

Operations Manager/Assistant Vice President

Exception Items Processing 2001 - 2004

Consumer Finance Operations 1996 - 1999

Managed a staff of 40 - 45 exempt and non-exempt employees.

Recommended and implemented workflow procedures increasing productivity.

Actively participated in all conversions. Successfully integrated additional responsibilities within the teams, developing procedures and training materials.

Increased productivity by utilizing technology to streamline workflow, reducing overtime expense and exceeding established time frames in support of other functional areas.

Achieved satisfactory audit rating from internal, external, and regulatory auditors.

Monitored and resolved outstanding issues for all assigned general ledger accounts with resolution within the established 24 hour standard.

CVS CORPORATION, Woonsocket, Rhode Island

Financial Analyst II 1994 –1996; 1999 - 2001

Subject Matter Expert for major corporate division.

Researched and analyzed both store and corporate performance.

Provided analytical support to a major division for the monthly forecast, annual budget as well as ad hoc analyses to ensure cost control.

Recommended resolutions to operational issues discovered during research process.

Analyzed major merchandising contract which resulted in income in excess of $10 million.

EDUCATION

Masters of Business Administration in Management

Bryant University, Smithfield, RI

Bachelor of Science in Accounting, Magna cum Laude

Sigma Epsilon Rho Honor Society

Northeastern University, Boston, MA

Looking at PMP certification in the fall

PROFESSIONAL SKILLS

Microsoft Windows Suite, Microsoft Project, Quality Center, Hyperion Essbase, Highline Insurance Database, SAP Training, SharePoint, Facilitating for Results, Foundations of World-Class Leadership, Managing for Productivity, Planview

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