DONNA M. FAIDELL, MBA
Cumberland, Rhode Island 02864
Self-motivated, results-oriented project / change manager with extensive experience in operations, personnel management and budget development. Strong interpersonal skills, adept at developing teams and streamlining workflows while achieving all assigned goals utilizing proficient technology skills.
BANK OF AMERICA CORPORATION, Providence, Rhode Island
Project Manager, Finance Change Management, Finance System Roadmap 2009 - 2017
Facilitate the development of target end state requirements and procedures
Complete project deliverables and tollgates within the established timeframe detailed in project plan.
Comply with DAIC process, resulting in highest possible score from QA review
Update project plan with current information; review and communicate upcoming deliverables to key stakeholders
Manage resolution of escalated issues utilizing organizational standards in recording, reporting and tracking issues.
Provide business / PMO support, including but not limited to coordination of monthly off-site integration meetings, maintaining program routines and deliverables, and PMO liaison
Create team, program and leadership presentations
Provide critical updates to business partners and leadership
BLUE CROSS BLUE SHIELD of Rhode Island, Providence, Rhode Island
Senior Financial/Budget/Cost Analyst, Financial Planning Department 2004 - 2009
Successfully completed financial forecasting, budget and ad hoc analyses for key business lines within established deadlines.
Prepared annual budget in partnership with business line management utilizing Hyperion Essbase as Subject Matter Expert for two major corporate divisions.
Identified material deviations from established budget and provided written analysis of significant financial and staffing variances to management.
Completed benchmarking survey to determine costs, recommending opportunities for expense reduction.
Analyzed competitor key financial indicators for management utilizing Highline Insurance Database.
Completed rate-filing narrative for submission to Attorney General.
CITIZENS FINANCIAL GROUP, Providence, Rhode Island
Operations Manager/Assistant Vice President
Exception Items Processing 2001 - 2004
Consumer Finance Operations 1996 - 1999
Managed a staff of 40 - 45 exempt and non-exempt employees.
Recommended and implemented workflow procedures increasing productivity.
Actively participated in all conversions. Successfully integrated additional responsibilities within the teams, developing procedures and training materials.
Increased productivity by utilizing technology to streamline workflow, reducing overtime expense and exceeding established time frames in support of other functional areas.
Achieved satisfactory audit rating from internal, external, and regulatory auditors.
Monitored and resolved outstanding issues for all assigned general ledger accounts with resolution within the established 24 hour standard.
CVS CORPORATION, Woonsocket, Rhode Island
Financial Analyst II 1994 –1996; 1999 - 2001
Subject Matter Expert for major corporate division.
Researched and analyzed both store and corporate performance.
Provided analytical support to a major division for the monthly forecast, annual budget as well as ad hoc analyses to ensure cost control.
Recommended resolutions to operational issues discovered during research process.
Analyzed major merchandising contract which resulted in income in excess of $10 million.
Masters of Business Administration in Management
Bryant University, Smithfield, RI
Bachelor of Science in Accounting, Magna cum Laude
Sigma Epsilon Rho Honor Society
Northeastern University, Boston, MA
Looking at PMP certification in the fall
Microsoft Windows Suite, Microsoft Project, Quality Center, Hyperion Essbase, Highline Insurance Database, SAP Training, SharePoint, Facilitating for Results, Foundations of World-Class Leadership, Managing for Productivity, Planview