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Sales Management

450 BD
March 25, 2018

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Postal Address: Flat No. 13, Bldg 443, Road No. 813, Block 308,

Gudaibiya, Kingdom of Bahrain.

Telephone No.: 35037811.



To provide value addition to my learning by pursuing a career in human resources and business management, seek achievement in every opportunity available for growth and give my best to the organisation I work with.


MBA degree at Dept. of Management Studies, Goa University, Bambolim, Goa, India in April 2003 with grade B - 65%.


B.Sc. (Mathematics) from St. Xavier’s College, Mapusa Goa, India in the year 1998-99 with First Class - 65%.

Std. XII from St. Xavier’s HSS, Goa, India in the year 1995-96 with Second Class - 57%.

Std. X from St. Thomas Girls High School, Goa, India in the year 1993-94 with Distinction - 76%.


Completed 6-months computer course namely; Advanced Certificate in PC Applications from NIIT which includes MS-Office, Internet and e-mail.

Completed certified course in C++ programming from Aces Academy.



As a HR & Admin. Assistant from 16th February 2014 till 15th March, 2018.

Work profile includes:

1.Assisting the HR Coordinator with implementation of Bahrain Labour Laws as per Law No. 36 of 2012 namely The Labour Law for the Private Sector.

2.Assisting the HR Coordinator with business visa, dependent visa, work visa applications, CPR expiry renewals and smart card information update.

3.Preparing new offer letters, salary transfer letters to bank for loan applications, salary increment and promotion letters and employee contracts. Preparing and revising job descriptions and updating organization chart from time to time.

4.Preparing and maintaining contracts with external employee manpower agencies.

5.Processing of daily attendance of employees & checking for absenteeism using the IFMS software (Integrated Finance Management System).

6.Providing timely information to external manpower agencies about the workers absenteeism, job performance, promotion, work accidents, shift timings, transportation arrangements, time cards, salaries and any other arising issues.

7.Responsible for maintaining records related to employee information, competency, training, experience etc. for the employees as per the ISO certifications.

8.Checking of employee company accommodation on monthly basis and coordinating with the flat owner for timely maintenance of the building.

9.Generating monthly HR performance report with graphical representation of payroll, number of employees, normal working hours, overtime working hours, sick leave, bahrainization.

10.Weekly safety checking in factory and generating monthly report of consumption of safety items and costs incurred.

11.Development of training plans for the year. Responsible for organizing internal as well as external trainings of employees in coordination with ministry for Bahrainis.

12.Oversee all activities pertaining to the payroll system of employees and ensure that the time card data required for payroll processing is available for Processing monthly payroll and co-ordinate with the accounts department for payroll processing and timely salary transfer.

13.Maintaining sick and annual leave records of employees.

14.Assisting employees in filling annual leave forms, leave sanctioning, ticket booking in coordination with purchase department. Preparing leave settlements of employees.

15.Responsibility of issuing memo’s, notices, warning letters, working time and overtime schedules.

16. Preparing final settlement for resigned employees and maintaining termination and GOSI records.

17.Coordinating with the quality department for arranging transport during work accidents.

18.Responsible for conducting performance appraisal and maintaining the performance management system of employees.

19.Responsible for preparation of yearly bonus calculations based on sick leave and absenteeism records.

20.Assisting the accounts department with preparation of supplier cheques and sending of shipping documents to the clearing agents and maintaining records.

21.Coordinating with the maintenance and security systems for proper functioning of the administration and factory.

22.Assisting the General Manager in:

1.Drafting and e-mailing of letters and all correspondence.

2.Drafting and sending of memo’s with regards to business trips abroad.

3.Arranging booking of airline tickets and hotels during business trip.


As a Marketing Executive (Product Management - Export Market) from March 2004 to July 2013.

Work profile included:

Management of new product launch projects:

1.Obtaining competitor product information from the market vis-a-vis new product.

2.Phrasing of package inserts and literatures as per required norms (FDA norms).

3.Development of all packing material (cartons, labels) as per required norms (FDA norms).

4.Quality check and evaluation of the new trial lots of the product in the laboratory and preparation of internal evaluation reports and stability data studies for the same.

5.Development, design and execution of promotional material (brochures, flyers) required for customers.

6.Ensuring the all packing/promotional material is print executed and sent to the factory for packing / to the respective product managers for distribution to the sales team/customers.

7.Developing of product training presentations and conducting of training programs to sales team.

8.Preparation of S.O.P. (Standard Operating Procedures) for complaint handling for ISO 9001 audits and documentation involved therein.

Management of existing product projects:

1.Updating competitor database on a regular basis depending on market trends and competition.

2.Revision of package inserts if any changes are suggested by FDA norms.

3.Changes if any, to be executed in packing material (cartons, labels) as suggested by FDA norms.

4.Development, design and execution of revised promotional material (brochures, flyers) required for customers.

5.Ensuring the all revised packing/revised promotional material is print executed and sent to the factory for packing /to the respective product managers to be distributed to the sales team/customers.

6.Developing of revised product training presentations and conducting of training programs to sales team.

Responsible for development, design and execution of packaging as per CE certifications (European Certifications) for hazardous and non-hazardous range of existing products.

Responsible for preparation of S.O.P. (Standard Operating Procedures) for complaint handling and translations of literatures for CE (European certifications) audits and documentation involved therein.

Development of packaging material and promotional material in foreign languages (Spanish, Portuguese, Russian, Kazakh, German, Italian, French, Arabic) as per customer requirements in their respective countries.

Responsible for handling export related product queries and customer complaints. In case of batch complaints, ensuring that the product is withheld from further sale and new batch of product is supplied timely so that no product shortage is faced in the market. Also run a quality check and evaluation of the complaint lots of the product vis-à-vis retained lot of the same batch in the laboratory and preparation of evaluation reports for the same.

Co-ordinating of corporate advertisements for products in various medical journals/magazines.

Design, print execution and distribution of yearly planners and corporate diaries to customers & distributors within India as well as other countries.

Development, design and printing/soft copies (CD’s) of corporate material for MEDICA Exhibition held on a yearly basis in Germany, besides other exhibitions held within India as well as for Customer visits to the Corporate Office and Manufacturing Units.

Co-ordination with the export department and manufacturing to ensure timely dispatch of exports.

Regular checking and monitoring of inventory at the manufacturing units to ensure smooth packing and timely order processing.

Design and execution of corporate presentations of the director & general office correspondence to customers, and their travel schedules.


As Product and Admin Executive from October 2003 to February 2004

Work profile included:

Responsible for Planning and design of product /financial reports to customers.

Responsible for handling of all office administration and new recruitments, salary processing, etc.


As a Media Executive from March 2000 to May 2001

Work profile included:

Space co-ordination with publications, billing and accounting for the financial year.

Handling of all advertisement proposals from customers.

Design of advertisements as well as brochures, leaflets, literatures for various customers.

General Office correspondence.


Knowledge of HR Software package - I.F.M.S. (Integrated Finance Management System).

Knowledge of accounting software package - Tally 5.4.

Knowledge of software package - PageMaker 6.5, CorelDraw 14, Photoshop 5.5.


Name : Colleen Julie Toscano Pacheco.

Postal Address : Flat No. 13, Bldg 443, Road No. 813, Block 308, Gudaibiya, Kingdom of Bahrain.

Telephone : 35037811.

E-mail :

Date of Birth : September 17, 1979.

CPR No. : 790945452

Nationality : Indian.

Passport No. : K 5432613. Date of issue: 19/11/2012. Date of expiry: 18/11/2022.

Visa status : Valid works permit with valid driving licence in Bahrain.

Religion : Roman Catholic.

Marital Status : Married.

Languages known : English and Hindi.


Taking initiatives and willingness in accepting responsibilities cheerfully.

Excellent in multitasking, organization of tasks and work prioritization.

Accurate and attentive to details.

Excellent self-discipline, time management and dedication at work.

Tolerant and flexible to different work situations.

Exhibit excellent synergy in teamwork.


1.Mr. Cristian Outeiral, Operations Manager, Madem Gulf Industries W.L.L., Bahrain. Mobile: 38387306.

2.Mrs. Fatheya Alattar, HR Coordinator, Madem Gulf Industries W.L.L., Bahrain. Mobile: 33381140.

Contact this candidate