CURRRICULUM – VITAE

Saraswati Shrestha

ARKAN SECURITY MANAGEMENT SOLUTIONS

ARKAN ACCOMODATION

AL-QOUZ INDUSTRIALAREA-3

DUBAI,UAE

Contact No: +971-*********

+971-*********

E-mail ID: ac4xbv@r.postjobfree.com

APPLYING FOR THE POST OF CUSTOMER CARE

Career Objectives

To become a successful professional in the field and to work in a challenging and creative environment and affectively contribute towards the goals of the organization

Academic Qualification

SLC from Padmodaya Secondary School, Ramshah Path, Kathmandu, Nepal.

Work Experience

Company: Ejadah Asset Management (Arkan Security Management Solutions)

Address : Dubai, UAE

Position : Security Officer / Customer’s care / Access Controller

Duty location : Roxy Cinemas City Walk (Meraas)

Duration : 1st April 2017 to Present.

Duties and Responsibilities:

To carry out regular equipment checks and report all equipment faults to the seniors and the relevant Contractor.

To communicate between other departments, external agencies or the public in a professional and courteous manner at all times.

Assisting customers and visitors in a proper and professional way with whatever help they require by remaining within the scope.

To ensure the safety of the whole location and all equipment is maintained satisfactorily at all times.

Assisting the other Security Guards with regards to any investigations whenever required.

To provide safety environment for the visitors and other staff on the site.

Effectively monitoring all the key movements and contractor work permit logs on a daily basis.

Company: Ejadah Asset Management (Arkan security Management Solutions)

Address : Dubai, UAE

Position : Security Officer / Customer’s care / Access Controller

Duty location : Reel Cinemas Dubai mall, Marina mall & JBR (Emaar L & E)

Duration : 15th October 2014 to 31st March 2017.

Duties and Responsibilities

To give safety and security first to the customers.

Giving right information to the customers.

Assisting customers with any kind of help needed within our scope.

Handling the minor issues ( conflict/argument )

Making incident report of any unusual incident and sending to the higher management for escalations and try to tackle the situation by taking initiative.

Taking customers complain and report to management.

Patrolling the permitted areas and reporting for any incidents.

Handling lost and found issues.

Computer Skill

Basic Knowledge of Computer.

Professional Trainings

Security Personnel training by DPS in Dubai Police Academy in 2014.

Security Personnel and Health & Safety training by SIRA in 2018.

First Aid and Fire Fighting training by SIRA in 2018.

Firefighting training from HSE (Emaar).

Customer Care and Access Control basic training from Emaar Malls group.

Language Known

Fluent in English both reading & writing.

Fluent in Nepali both reading & writing.

Fluent in Hindi both reading & writing.

Personal Details

Name : Saraswati Shrestha

Nationality : Nepali

Date of Birth : 18th Sep. 1991

Marital Status : Married

Visa Status : Free zone

Gender : Female

Passport Details

Passport No. : 05791625 Date of Issue : 11th January 2012 Date of Expiry : 10th January 2022 Place of Issue : Jhapa, Nepal

Conclusions and declarations

I hereby certify the above mentioned statement is correct and true to the best of my knowledge and belief. If selected I assure that I would perform to the best of my abilities with exemplary professional approach to reach up to the organization’s expectation.

Applicant

Saraswati Shrestha

Contact this candidate